Title: Email notification does not work
Last modified: February 7, 2017

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# Email notification does not work

 *  [justicefriends](https://wordpress.org/support/users/justicefriends/)
 * (@justicefriends)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/email-notification-does-not-work/)
 * hello,
 * i have noticed that many of these features are not available in the basic version
   although you mention them on your website
    [http://www.bravowp.com/downloads/wordpress-helpdesk-plugin/](http://www.bravowp.com/downloads/wordpress-helpdesk-plugin/)
 * but i would say email notification seems to be mentioned even in the settings.
   
   how ever i have not manage to get any email notifications neither to the ticket
   creator (who is a contributor) nor to the assigned agent who is the site admin.
 * i have checked both with gmail and other providers, nothing arrives.
    turned 
   on log (debugging) but nothing inside as error or failure or message.
 * so what should be done, how shall this work?
    cheers jf

Viewing 1 replies (of 1 total)

 *  Plugin Author [bravowp](https://wordpress.org/support/users/bravowp/)
 * (@bravowp)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/email-notification-does-not-work/#post-8776203)
 * Yes you are right, sorry we did not update the features comparison page for a
   while…
    The attachents and notifications were moved into the Professional version
   some releases ago. I will update the website right away.
 * Thank you and sorry for the confusion.

Viewing 1 replies (of 1 total)

The topic ‘Email notification does not work’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/bravowp-helpdesk_d9e8ef.svg)
 * [BravoWP Helpdesk](https://wordpress.org/plugins/bravowp-helpdesk/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/bravowp-helpdesk/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/bravowp-helpdesk/)
 * [Active Topics](https://wordpress.org/support/plugin/bravowp-helpdesk/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/bravowp-helpdesk/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/bravowp-helpdesk/reviews/)

## Tags

 * [email](https://wordpress.org/support/topic-tag/email/)

 * 1 reply
 * 2 participants
 * Last reply from: [bravowp](https://wordpress.org/support/users/bravowp/)
 * Last activity: [9 years, 3 months ago](https://wordpress.org/support/topic/email-notification-does-not-work/#post-8776203)
 * Status: not resolved