Title: Email Notification Buggy
Last modified: March 5, 2019

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# Email Notification Buggy

 *  Resolved [nmckinder](https://wordpress.org/support/users/nmckinder/)
 * (@nmckinder)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/email-notification-buggy/)
 * Hi,
 * I have v1.4.5 of the “Constant Contact Forms For WordPress” plugin. When I submit
   information on the Contact Us webpage (link below), the webpage says it is submitted,
   and contact gets added to the correct list in my Constant Contact account, BUT
   no email notification is received from the form submission so I do not get the
   user’s “message” from the Contact form. Sometimes the email notification comes
   through hours later, but most times the email notification NEVER comes through.
 * Please help! We need to push the website live and this is the only feature NOT
   working. If it doesn’t get fixed asap, we will need to use a different contact
   form plugin.
 * Here is contact form webpage (debugging is turned ON in the plugin’s settings):
   
   [http://box5736.temp.domains/~thedsttp/contact-us/](http://box5736.temp.domains/~thedsttp/contact-us/)
 * Thanks
    Nikita
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Femail-notification-buggy%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [nmckinder](https://wordpress.org/support/users/nmckinder/)
 * (@nmckinder)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/email-notification-buggy/#post-11275061)
 * ps. When I go to “debug logs” on the plugins dashboard, I see this message:
    “
   We are not able to write to the /home2/thedsttp/public_html/wp-content/ctct-logs/
   constant-contact-errors.log file.” Seems like the ‘debugging’ feature is not 
   working either. However, my main priority to get this site live is to get the
   email notification being sent 100% of the time. Only works a handful of times
   right now. Thanks!
 *  Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/)
 * (@constantcontact)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/email-notification-buggy/#post-11277394)
 * Our first question is if you’ve checked your spam filters to see if they’re getting
   caught there.
 * At a code level, we’re able to ensure that we queue up the email sending, we 
   can’t guarantee for sure that they’ll get delivered successfully. Parts of this
   do rely on server-level configurations around email functionality as well.
 * Regarding the debug log part, it’s working as a whole, but it’s unable to create
   the file that we need, to write the actual data to. So it’s failing on a smaller
   part. Resolving this would require some hosting/FTP access to try and create 
   the file in question.
 *  Thread Starter [nmckinder](https://wordpress.org/support/users/nmckinder/)
 * (@nmckinder)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/email-notification-buggy/#post-11277579)
 * Yep I had checked Spam and it was not in there. It seems odd that I would receive
   email notifications some of the times, and other times not at all. What configurations
   exactly can I check to see why some emails are not coming through?
 * For the debug log, I would be happy to give you hosting access via phone. What
   number can I call to provide this information?
    Thanks!
 *  Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/)
 * (@constantcontact)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/email-notification-buggy/#post-11278134)
 * Lets take this discussion private and away from the forums. Please contact [apisupport@constantcontact.com](https://wordpress.org/support/topic/email-notification-buggy/apisupport@constantcontact.com?output_format=md)
   and cc [support@pluginize.com](https://wordpress.org/support/topic/email-notification-buggy/support@pluginize.com?output_format=md)
   and provide a link to this forum thread so we can keep things organized.
 * Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Email Notification Buggy’ is closed to new replies.

 * ![](https://ps.w.org/constant-contact-forms/assets/icon-256x256.png?rev=2951825)
 * [Constant Contact Forms](https://wordpress.org/plugins/constant-contact-forms/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/constant-contact-forms/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/constant-contact-forms/)
 * [Active Topics](https://wordpress.org/support/plugin/constant-contact-forms/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/constant-contact-forms/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/constant-contact-forms/reviews/)

## Tags

 * [contact-form](https://wordpress.org/support/topic-tag/contact-form/)
 * [email notification](https://wordpress.org/support/topic-tag/email-notification/)

 * 4 replies
 * 2 participants
 * Last reply from: [Constant Contact](https://wordpress.org/support/users/constantcontact/)
 * Last activity: [7 years, 2 months ago](https://wordpress.org/support/topic/email-notification-buggy/#post-11278134)
 * Status: resolved