Email notification

  • Resolved adamtownend

    (@adamtownend)


    2 years ago

    Hi,

    We have set this plugin up for our client and we have received a notification about a message that was sent to the client.

    I’m guessing that a notification email is sent to the Admin email address each time a new message is sent? In that case is there a way to disable this or change it to our clients email address instead? Our agency take care of any top level administrative updates and issues but would prefer not to receive these notifications.

    Thanks,
    Adam

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor davidlillo

    (@davidlillo)

    2 years ago

    Hello @adamtownend
    The Joinchat plugin never sends emails of any kind. Joinchat communications with users or customers only occur for reasons of subscription or purchase of products, but never by automatisms of the plugin. Please contact us at (support @ join.chat) and give us more information so we can know what type of communication and under what circumstances it has occurred.

    Thread Starter adamtownend

    (@adamtownend)

    2 years ago

    Thanks for the reply David,

    I think we’ve found the issue and it’s unrelated to your plugin. Sorry for the misunderstanding.

    Thanks,

    Adam

    Plugin Contributor davidlillo

    (@davidlillo)

    2 years ago

    Great, have a nice day!

Viewing 3 replies - 1 through 3 (of 3 total)
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