Support » Plugin: Revision Manager TMC » Email Notification

  • Resolved ecmatodot

    (@ecmatodot)


    We recently installed and licensed your plugin.

    Email notifications to the Administrator are not working, and the email address test field at the bottom of the settings “send test” button is grayed out.

    please help.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author themastercut

    (@themastercut)

    Hi ecmatodot!

    thx for feedback, we will try to help you.

    Can you tell me more about your environment?

    – version of the plugin
    – wordpress version
    – PHP version

    If you could send us log file (to service@themastercut.co ), you will find it in plugins directory:
    ../revision-manager-tmc/.log/

    it may help us to see what is going on!


    Przemek

    Plugin Author themastercut

    (@themastercut)

    Hi @ecmatodot! We have not received an email with log file and info about your environment from you yet.

    Just for your information, tomorrow we will update plugin. You will see new option in the bookmark “Tools” > “System info”.

    I want still our help, after you make plugin update I will ask you to send us “System info”, so that will help us to check your environment and fix bug if it exists.


    Przemek

    ecmatodot

    (@ecmatodot)

    I sent an email to: service@themastercut.co

    Plugin Author themastercut

    (@themastercut)

    Thx!


    Przemek

    Plugin Author themastercut

    (@themastercut)

    Hey @ecmatodot,
    Thx for feedback & contribution. I think we may close this topic, the problem was solved.

    Just to let know what was wrong:

    1) “send test” button is grayed out. (solved) – the problem was with the loading of scripts, eg regarding the appearance of the plugin in the windows server environment. Next update of Revision Manager TMC fixes the problem.

    2) “Email notifications to the Administrator are not working” (solved). That was not a bug. Problem was the settings of the server. PHP function to send mails did not send e-mails. Solution is to install free plugin to set SMTP allows you to configure a mail server which handles all outgoing email from your website. e.g. SMTP Mailer


    Przemek

Viewing 5 replies - 1 through 5 (of 5 total)
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