Title: email notification
Last modified: September 21, 2017

---

# email notification

 *  Resolved [joejuan](https://wordpress.org/support/users/joejuan/)
 * (@joejuan)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/email-notification-111/)
 * Hi.
 * The notification system sends the mails correctly.
    But it does not send the “
   Confirmation of the shipment” sent to the customer stating that your query has
   arrived correctly. On the other hand, emails to hotmail are not sent or are not
   received.
 * Any Suggestions?
 * Thank you

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * (@awesomesupport)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/email-notification-111/#post-9518580)
 * Hi:
 * Do you have a transactional email provider installed? Something like Mailgun?
   That would tell you immediately if the issue is with the email not being sent
   at all or if the email is leaving WordPress but not being delivered.
 * You can also use the POSTMAN plugin which has logs that can show the same information(
   but with much less detail).
 * Thanks.
 *  Thread Starter [joejuan](https://wordpress.org/support/users/joejuan/)
 * (@joejuan)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/email-notification-111/#post-9518650)
 * **Connectivity Test**
    [https://ibb.co/hu5FjQ](https://ibb.co/hu5FjQ)
 * **Diagnostic Test**
    OS: Linux ******.es 2.6.32-042stab116.2 #1 SMP Fri Jun 24
   15:33:57 MSK 2016 x86_64 PHP: Linux 5.6.30 C PHP Dependencies: iconv=Yes, spl_autoload
   =Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=Yes, zlib_encode=
   Yes WordPress: 4.8.2 es_ES UTF-8 WordPress Theme: Storefront WordPress Plugins:
   Adminimize, Akismet Anti-Spam, Awesome Support, Email Templates, Postman SMTP,
   WooCommerce Stripe Gateway, WooCommerce, WP-Optimize WordPress wp_mail Filter(
   s): wp_staticize_emoji_for_email, Mailtpl_Mailer->send_email_postman WordPress
   wp_mail_from Filter(s): Mailtpl_Mailer->set_from_email WordPress wp_mail_from_name
   Filter(s): Mailtpl_Mailer->set_from_name WordPress wp_mail_content_type Filter(
   s): Mailtpl_Mailer->set_content_type WordPress phpmailer_init Action(s): Mailtpl_Mailer-
   >send_email Postman: 1.7.2 Postman Sender Domain (Envelope|Message): | ********.
   es Postman Prevent Message Sender Override (Email|Name): No | No Postman Active
   Transport: Default (smtp:none:none://localhost:25) Postman Active Transport Status(
   Ready|Connected): No | Yes Postman Deliveries (Success|Fail): 0 | 1
 *  Plugin Author [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * (@awesomesupport)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/email-notification-111/#post-9518797)
 * Hi:
 * That is not the log file for postman – that’s just a diagnostic. Please create
   a ticket in Awesome Support and then check the postman log files to see if the
   email is being sent. Also, please make sure you’ve turned on the option to send
   emails in TICKETS->SETTINGS->EMAILS.
 * Thanks.
 *  Plugin Author [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * (@awesomesupport)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/email-notification-111/#post-9797377)
 * Hi – its been a while since our last reply on this issue. Since we haven’t heard
   back from you we’ll assume this is resolved and so we’re closing this issue. 
   If you need to reopen it just post a reply here or open a new thread.
 * Thanks for using Awesome Support!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘email notification’ is closed to new replies.

 * ![](https://ps.w.org/awesome-support/assets/icon-256x256.png?rev=1849681)
 * [Awesome Support - WordPress HelpDesk & Support Plugin](https://wordpress.org/plugins/awesome-support/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/awesome-support/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/awesome-support/)
 * [Active Topics](https://wordpress.org/support/plugin/awesome-support/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/awesome-support/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/awesome-support/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * Last activity: [8 years, 6 months ago](https://wordpress.org/support/topic/email-notification-111/#post-9797377)
 * Status: resolved