Support » Plugin: Subscribe2 » Email not sent to subscribers

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  • @mediagurus,

    This is the most frequent issue that gets raised. Have you looked in the FAQs? Have you spoke with your hosting provider? What, if anything, have your tried?

    I did not speak with my hosting provider. Just didn’t look like a hosting issue. I am a hosting reseller and I hasted this personal project on my server.

    To make it work, I deactivated all plugins and then activated only this plugin, still; didnt work.

    Thanks for prompt reply.

    @mediagurus,

    Does any of this help:
    http://subscribe2.wordpress.com/2013/09/17/troubleshooting-emails-in-subscribe2/

    Also, don’t dismiss the hosting provider side too quickly, there are still limitations on reseller accounts to combat spammers.

    Thanks

    From the link you sent – In per post mode

    In the Subscribe2->Settings page under the Email Settings tab make sure you have set the number of recipients per email to 1 (This is the default).

    Mine s set on 0. Is this the reason why email notifications are not going? I dont remember changing it ever… I though 0 will send the email notification o unlimited users but 1 will send to only 1 user… apparently I’m wrong.

    @mediagurus,

    You aren’t the first to be confused by that but it’s “recipients per email” not “number of emails”. Give it a try at a setting of 1 and see if it helps.

    I changed it to 1, still no benefit. The email notification just doesnt go…

    🙁

    @mediagurus,

    Perhaps it is time to speak to your hosting provider about the failed emails.

Viewing 7 replies - 1 through 7 (of 7 total)
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