email not sent to s2member roles

  • piccart

    (@piccart)


    8 years, 6 months ago

    Hello,

    I’ve noticed that if I deselect “subscriber” from the roles in the plugin settings, then the users with any s2member role, won’t receive the email..

    it’s weird because the s2member roles are all selected, and also I don’t allow free subscribtions, so none of them have ever been “subscriber”, but they all started with “s2member_level1”..

    the problem is that in my scenario, the “subscriber” role is just for people who has unsubscribed from the services, so I definitely don’t want to include them in the email notification, but if I deselect “subscriber” then nobody else will receive the email..

    do you have any idea or suggestion?
    Thanks!

    https://wordpress.org/plugins/notify-users-e-mail/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter piccart

    (@piccart)

    8 years, 6 months ago

    I’m sorry,

    I’ve just realized that actually the plugin just stopped working..

    it was working ok before, and the hosting company has also raised the email per hour and was working like a charm. then all in sudden is not sending any email and I don’t get any error or notification, so I don’t think is a server problem..

    the only thing I’ve changed is that I’ve deselected “subscriber”, from the roles list. then it was not sending emails, so I’ve put it back, but now is not working in that way neither..

    I haven’t updated anything in these days, so I don’t know what else could have been happening..

    do you have any clue about where to look?

    Thread Starter piccart

    (@piccart)

    8 years, 6 months ago

    Sorry if I add another reply, but I think that the more info/clues the better. 🙂

    I am using inmotion as hosting company and I’ve just bumped in this post from a couple of days ago (exactly when the plugin stopped working..)

    http://www.inmotionhosting.com/support/news/general/cpanel1152-update

    might this configuration in the new cPanel be conflicting with your plugin or wordpress?

    cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
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