Email not sent from the plugin using third party email service

Resolved miclow
(@miclow)

4 years, 6 months ago

Hi there,

Thanks for making this great plugin available. I’ve set up a product and everything is working fine except I could not receive any email. I did not receive neither receipt email nor the notification email. I’m usig Sparkpost for the email delivery and I’m able to receive all other emails from my website e.g contact form, forgotten password and etc.

I went through the https://docs.easydigitaldownloads.com/article/189-email-receipts-are-not-being-sent but I couldnt find any solution.

Can you please help?

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Contributor Sean Davis
(@sdavis2702)

4 years, 6 months ago

Hi there,

Sorry for the slow reply here. In the ‘Logging sent emails in WordPress’ section of the doc you linked, we refer to email logging tools. Though your email are not properly sending, it’s possible that the intent to send the email is recognized there.

Have you configured any logging tool yet? If not, can you give that a try and let me know if any reference to the EDD emails show up in there?

Thanks!

Thread Starter miclow
(@miclow)

4 years, 5 months ago

Hi Sean,

Thanks for the reply.
Strangely, the email did show up on the log and there’s no error but I did not receive the email and Sparkpost did not show any email send on dashboard.
Any idea why?

Thanks!

Plugin Contributor Sean Davis
(@sdavis2702)

4 years, 5 months ago

Hi there,

That’s interesting indeed. I have not used Sparkpost before but I’m going to check with the team to see who has. I’ll see if we can replicate.

Considering the email shows up in the log and there’s no error, please go ahead and make sure the emails aren’t in your spam folder or anything similar.

I’ll reach out again shortly. Thanks for your patience!

Plugin Contributor Sean Davis
(@sdavis2702)

4 years, 5 months ago

I assume the log you’re referring to is the SparkPost log? If no, can you go to Settings -> SparkPost -> Overrides (tab) in your WordPress admin, and check/save the Email Logging settings. Then go to the Email Logs tab to view the email logs. After trying another test EDD purchase, both the purchase receipt and admin notifications will show up there.

For those, is there anything in the “Response Data” column? If so, what response did you get for both emails?

Thread Starter miclow
(@miclow)

4 years, 5 months ago

Hi Sean,

Thanks so much for the help.
Upon checking the Response Data, I noticed an error on the sending domain. The “From” Email that I used in EDD is different from the sending domain of Spark post as I assumed that the sending domain of Spark post will be used instead.
After changing the “From” email, the emails are working now.

Thanks again.

Plugin Contributor Sean Davis
(@sdavis2702)

4 years, 5 months ago

Great! Glad to hear it’s all sorted out now.

Viewing 6 replies - 1 through 6 (of 6 total)

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