Hi @lisaecovolontaire,
If you’re referring to the WooCommerce email that is sent then that’s affected by your Woo settings and how you’re setup to send emails from your site.
If you’re talking about the email sent by Stripe then double check you have enabled that option by navigating to the WooCommerce email settings page and scrolling down to the bottom.
Kind regards,
Hi,
Thank you for your respons.
Well for Stripe email I already enabled it, and it used to work but not anymore, that’s why I can’t figure out the issue.
When I scroll down in Woocommerce>Settings>Email: Stripe Email Options
Email Receipt If enabled, an email receipt will be sent to the customer by Stripe when the order is processed.
This is enabled.
And when I go for example in Manage the New orders email, it is also enabled and there is my email as a recipient. Email type, html.
Now, you mention a difference between Stripe and Woocommerce email, I don’t see what you are reffering to. Where else can I set emails for payments received?
Thanks again!
Hi @lisaecovolontaire
If you are not receiving emails when orders are placed on your site then that is an issue with how your server is set up to send emails and not anything that the stripe plug-in does.
For example if you are using Mailchimp to send your emails make sure that your API keys with them are correct.
Kind regards
Hi,
Thanks again. I didn’t set something like Mailchimp, I just have the reservation plugin JetAppointment, the usual contact form for the contact page and Stripe and Woocommerce. I am still confused on why it worked at first and not anymore though?
(I use Flatsome and elementor)
So, from those, is there somewhere where I should set up something? Should I add Mailchimp?
Thank you
Hi @lisaecovolontaire,
I am not familiar with the JetAppointment plugin so I can’t say if it is responsible for sending emails but I do know in order for emails to be sent you must have that setup on your site. Maybe it’s an update issue with one of those plugins.
The Stripe plugin is not responsible for how emails get sent though. You will need to figure out what plugin you have installed is supposed to send emails and if you don’t have one then yes mailchimp or something like sendgrid are options.
Maybe you upgraded your PHP version on your server and didn’t upgrade email for example, it could be any number of reasons why emails previously sent but now don’t.
Kind Regards,
Hi, thank you for the time you took to respond it helped.
I’ll keep checking on this following your advice.
Kindly
