Support » Plugin: WP Mail SMTP by WPForms » Email not send after migration

  • Resolved anugrahdimas

    (@anugrahdimas)


    Hello,

    I have a problem after i migration server,

    this error code
    Versions:
    WordPress: 4.9.8
    WordPress MS: No
    PHP: 7.1.26
    WP Mail SMTP: 1.4.1

    Params:
    Mailer: smtp
    Constants: Yes
    ErrorInfo: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
    Host: virtualrun.id
    Port: 465
    SMTPSecure: ssl
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: OpenSSL 1.0.2q 20 Nov 2018
    Apache.mod_security: No
    SMTP Debug:
    2019-02-15 01:59:09 Connection: opening to ssl://virtualrun.id:465, timeout=300, options=array (
    )
    2019-02-15 01:59:09 Connection: opened
    2019-02-15 01:59:09 SERVER -> CLIENT: 220-vps552053.local ESMTP Exim 4.91 #1 Fri, 15 Feb 2019 08:59:09 +0700
    220-We do not authorize the use of this system to transport unsolicited,
    220 and/or bulk e-mail.
    2019-02-15 01:59:09 CLIENT -> SERVER: EHLO virtualrun.id
    2019-02-15 01:59:09 SERVER -> CLIENT: 250-vps552053.local Hello virtualrun.id [194.59.165.197]
    250-SIZE 52428800
    250-8BITMIME
    250-PIPELINING
    250-AUTH PLAIN LOGIN
    250 HELP
    2019-02-15 01:59:09 CLIENT -> SERVER: AUTH LOGIN
    2019-02-15 01:59:09 SERVER -> CLIENT: 334 VXNlcm5hbWU6
    2019-02-15 01:59:09 CLIENT -> SERVER: bm9yZXBseUB2aXJ0dWFscnVuLmlk
    2019-02-15 01:59:09 SERVER -> CLIENT: 334 UGFzc3dvcmQ6
    2019-02-15 01:59:09 CLIENT -> SERVER: YjFudDRuZw==
    2019-02-15 01:59:11 SERVER -> CLIENT: 535 Incorrect authentication data
    2019-02-15 01:59:11 SMTP ERROR: Password command failed: 535 Incorrect authentication data
    2019-02-15 01:59:11 SMTP Error: Could not authenticate.
    2019-02-15 01:59:11 CLIENT -> SERVER: QUIT
    2019-02-15 01:59:11 SERVER -> CLIENT: 221 vps552053.local closing connection
    2019-02-15 01:59:11 Connection: closed
    2019-02-15 01:59:11 SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

    is that possible because the password has changed? How do I change the password in Authentication?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Slava Abakumov

    (@slaffik)

    Hi,

    SMTP ERROR: Password command failed: Incorrect authentication data

    Most likely your password in email account, that you are using to send emails from, has changed. You need to save WP Mail SMTP settings with the new password.

    anugrahdimas

    (@anugrahdimas)

    Hi @slaffik,

    how do I change the password that is in the settings in WP Mail SMTP?

Viewing 2 replies - 1 through 2 (of 2 total)
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