Support » Plugin: Email Users » Email not received

  • I installed the plugin yesterday.
    I tried sending emails to both single user as well as groups.
    In both cases, I get the message that email has been sent.
    But it is not received.

    There is no problem with receiving emails from my WordPress website about new user registration, forgot password, etc.

    I am not a hardcore developer. So, other than playing with the settings, I cannot do much, like going into debug mode, analyzing the code, etc.

    I did see some previous post on the same issue. But I didn’t see it being resolved.

    How do I go about this?

Viewing 1 replies (of 1 total)
  • Plugin Author Mike Walsh

    (@mpwalsh8)

    There are a couple basic questions which I have to ask because it has been an issue before.

    1. Did you check your spam folder? It is fairly common for email being sent by Email Users to be tagged as spam because of the mail headers get stamped by the underlying web server infrastructure which rarely matches the email address in the “from” header. This is fairly common with virtual hosting and shared hosting plans.
    2. Have you tested with more than one email address? I have several addresses I test with to make sure it isn’t on the receiving end. I use email addresses from Gmail, Outlook.com, and iCloud just to cover my bases. Sometimes Gmail is too smart for its own good.
    3. How long did you wait between sending email and checking for it? Some hosting providers queue up email and deliver it slowly. I have no idea why they do this but it wouldn’t be the first time I’ve run into it either.

    The next thing to do is to make sure we’re not dealing with some sort of plugin conflict. The best way to do that is to temporarily disable all plugins except Email Users and see if the problem persists.

    Is your web server Linux or Windows based? If it is Windows based you may need to install an SMTP plugin. I myself had one web site that was on a Windows server and the only way I ever got Email Users to work was with an SMTP plugin.

Viewing 1 replies (of 1 total)
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