Title: ‘Email not found’ error
Last modified: May 12, 2026

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# ‘Email not found’ error

 *  Resolved [soberpaddy](https://wordpress.org/support/users/soberpaddy/)
 * (@soberpaddy)
 * [1 day, 17 hours ago](https://wordpress.org/support/topic/email-not-found-error/)
 * Hi CrawlWP Support,
 * I’m setting up CrawlWP across multiple client sites and have hit a wall with 
   the Google API integration. I’ve completed all the setup steps but am getting
   a hard ’email not found’ error when trying to add the service account as Owner
   in Google Search Console.
 * Here’s what I’ve confirmed is correctly set up:
    - Google Cloud Project: crawl-wp-4xxxxx
    - Service Account: [crawlwp@crawl-wp-4xxxxx.iam.gserviceaccount.com](https://wordpress.org/support/topic/email-not-found-error/crawlwp@crawl-wp-4xxxxx.iam.gserviceaccount.com?output_format=md)
    - Both required APIs are enabled: Web Search Indexing API and Google Search 
      Console API
    - Billing account is linked to the project
    - Service account shows as Owner in IAM & Admin
    - The Google Cloud project was created under my agency Google account (seo@xxxxxxxxxxxxco.
      nz)
    - The Search Console property I’m trying to add it to is a URL prefix property(
      [https://example.com](https://example.com))
    - I have Owner-level access to the Search Console property myself
 * When I go to Search Console → Settings → Users and Permissions → Add User and
   paste the service account email, it returns a hard fail: ‘Failed to add user –
   email not found.’
 * I’ve tried adding it as both Owner and Full User — same error either way.
 * Could you advise what might be causing this and how to resolve it? I’m looking
   to use one Google Cloud project and service account across multiple client sites,
   which I understand is supported.
 * Thanks in advance

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Collins Agbonghama](https://wordpress.org/support/users/collizo4sky/)
 * (@collizo4sky)
 * [1 day, 8 hours ago](https://wordpress.org/support/topic/email-not-found-error/#post-18906783)
 * This ia bug with Google service where new Service account are not being recognized.
   See [https://support.google.com/webmasters/thread/428902777?hl=en&msgid=428970612](https://support.google.com/webmasters/thread/428902777?hl=en&msgid=428970612)
   [https://support.google.com/webmasters/thread/428236931/problem-adding-email-from-a-google-cloud-service-account-to-gsc-failed-to-add-use?hl=en](https://support.google.com/webmasters/thread/428236931/problem-adding-email-from-a-google-cloud-service-account-to-gsc-failed-to-add-use?hl=en)
 * [https://support.google.com/webmasters/community-guide/429538961?sjid=3498450986622961463-EU](https://support.google.com/webmasters/community-guide/429538961?sjid=3498450986622961463-EU)
 * [https://support.google.com/webmasters/thread/429020059/unable-to-add-service-account-email-to-google-search-console?hl=en&sjid=3498450986622961463-EU](https://support.google.com/webmasters/thread/429020059/unable-to-add-service-account-email-to-google-search-console?hl=en&sjid=3498450986622961463-EU)
 * Hopefully, this is resolved soon.
 *  Thread Starter [soberpaddy](https://wordpress.org/support/users/soberpaddy/)
 * (@soberpaddy)
 * [19 hours, 41 minutes ago](https://wordpress.org/support/topic/email-not-found-error/#post-18907437)
 * Ah OK – thanks for the response – yes – hopefully it is resolved soon.

Viewing 2 replies - 1 through 2 (of 2 total)

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 * 2 replies
 * 2 participants
 * Last reply from: [soberpaddy](https://wordpress.org/support/users/soberpaddy/)
 * Last activity: [19 hours, 41 minutes ago](https://wordpress.org/support/topic/email-not-found-error/#post-18907437)
 * Status: resolved