email not being sent when adding a new user

  • amesDHC

    (@amesdhc)


    8 years, 4 months ago

    Hello,

    I’m using WordPress version 4.3.1. When trying to add a new user, it says “A password reset link will be sent to the user via email.” Well the new user never receives an email asking them to reset their password. I’ve tried multiple times with multiple different users/emails and it never works.

    This is a screenshot of the add new user window:
    http://www.huntsforthebrave.org/wp-content/uploads/2015/12/new-user-screenshot.jpg

    Obviously the instructions found here https://codex.wordpress.org/Users_Add_New_Screen are obsolete, because I can’t create a password for a new user in version 4.3.1.

    So why isn’t the add new user function working on version 4.3.1 and sending the new user an email? Has anyone else experienced this? How do we fix it?

    Keep in mind, I’m not a programmer so if it involves changing code, then I will need detailed, step-by-step instructions on how to fix it. Thanks for taking the time to share your thoughts and help!

    Ames

Viewing 3 replies - 1 through 3 (of 3 total)
  • petercralen

    (@petercralen)

    8 years, 4 months ago

    Hi,

    It’s working well. You have probably some issues with emails. Try to contact your hosting provider for more help about not getting/sending emails from your site.

    Thread Starter amesDHC

    (@amesdhc)

    8 years, 4 months ago

    I don’t think that is the problem. I tried editing a user account and when I clicked the “generate password” button next to new password, an email was sent to the user notifying them their password had been changed. So it seems to send email fine, just not when I create the new user account. That invitation email never gets sent.

    petercralen

    (@petercralen)

    8 years, 4 months ago

    Do you receive any email from your site? Do you have some contact form or whatever where you can test it?
    If you did not change core WordPress files there is no any reason instead of hosting/server related why your emails are not sent.

Viewing 3 replies - 1 through 3 (of 3 total)
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