Email logs reveal that some of them were blocked due to spam.

Resolved

(@dinaddd)

Why some of them (in the email logs) are marked as failed to send is beyond me. Although it isn’t spam, it stated, “This message was classified as SPAM and may not be delivered”: https://ibb.co/PG4gj90j

Some people claimed that because the emails were blocked as spam, they were not receiving them.

I resent it after deactivating your plugin, but it failed once more. I’m not sure who blocked this email or where the problem came from. I assumed it might be a problem with your plugin or something. Please help…

Here is the transcript from “Failed”:

smtp:none:none://localhost:25 ass=3D"woocommerce-Price-amount amount"><bdi><span class=3D"woocommerce-= Price-currencySymbol">=E2=82=AC</span>=C2=A01,499.00</bdi></span>=09=09<= /td>=0A=09</tr>=0A=09=0A=09=09</tbody>=0A=09=09<tfoot>=0A=09=09=09=09=09= =09=09=09<tr class=3D"order-totals order-totals-subtotal">=0A=09=09=09= =09=09=09<th class=3D"td text-align-left" scope=3D"row" colspan=3D"2" st= yle=3D"color: #414141; border: 1px solid #dedede; vertical-align: middle= ; text-align: left; padding: 12px; border-top-width: 4px;" align=3D"left= ">=0A=09=09=09=09=09=09=09Subtotal: =09=09=09=09=09=09</th>=0A=09=09=09= =09=09=09<td class=3D"td text-align-left" style=3D"color: #414141; borde= r: 1px solid #dedede; vertical-align: middle; text-align: left; padding:= 12px; border-top-width: 4px;" align=3D"left"><span class=3D"woocommerce= -Price-amount amount"><bdi><span class=3D"woocommerce-Price-currencySymb= ol">=E2=82=AC</span>=C2=A01,499.00</bdi></span></td>=0A=09=09=09=09=09</= tr>=0A=09=09=09=09=09=09=09=09=09=09<tr class=3D"order-totals order-tota= ls-tax">=0A=09=09=09=09=09=09<th class=3D"td text-align-left" scope=3D"r= ow" colspan=3D"2" style=3D"color: #414141; border: 1px solid #dedede; ve= rtical-align: middle; text-align: left; padding: 12px;" align=3D"left">= =0A=09=09=09=09=09=09=09VAT - 19%: =09=09=09=09=09=09</th>=0A=09=09=09= =09=09=09<td class=3D"td text-align-left" style=3D"color: #414141; borde= r: 1px solid #dedede; vertical-align: middle; text-align: left; padding:= 12px;" align=3D"left"><span class=3D"woocommerce-Price-amount amount"><= bdi><span class=3D"woocommerce-Price-currencySymbol">=E2=82=AC</span>=C2= =A0284.81</bdi></span></td>=0A=09=09=09=09=09</tr>=0A=09=09=09=09=09=09= =09=09=09=09<tr class=3D"order-totals order-totals-payment_method">=0A= =09=09=09=09=09=09<th class=3D"td text-align-left" scope=3D"row" colspan= =3D"2" style=3D"color: #414141; border: 1px solid #dedede; vertical-alig= n: middle; text-align: left; padding: 12px;" align=3D"left">=0A=09=09=09= =09=09=09=09Payment method: =09=09=09=09=09=09</th>=0A=09=09=09=09=09=09= <td class=3D"td text-align-left" style=3D"color: #414141; border: 1px so= lid #dedede; vertical-align: middle; text-align: left; padding: 12px;" a= lign=3D"left">Invoice - Direct Bank Transfer</td>=0A=09=09=09=09=09</tr>= =0A=09=09=09=09=09=09=09=09=09=09<tr class=3D"order-totals order-totals-= total order-totals-last">=0A=09=09=09=09=09=09<th class=3D"td text-align= -left" scope=3D"row" colspan=3D"2" style=3D"color: #414141; border: 1px= solid #dedede; vertical-align: middle; text-align: left; padding: 12px;= " align=3D"left">=0A=09=09=09=09=09=09=09Total: =09=09=09=09=09=09</th>= =0A=09=09=09=09=09=09<td class=3D"td text-align-left" style=3D"color: #4= 14141; border: 1px solid #dedede; vertical-align: middle; text-align: le= ft; padding: 12px;" align=3D"left"><span class=3D"woocommerce-Price-amou= nt amount"><bdi><span class=3D"woocommerce-Price-currencySymbol">=E2=82= =AC</span>=C2=A01,783.81</bdi></span></td>=0A=09=09=09=09=09</tr>=0A=09= =09=09=09=09=09=09</tfoot>=0A=09</table>=0A</div>=0A=0A=09=09=0D=0A=09= =09=09=09=09<div style=3D"margin-bottom: 40px;">=0D=0A=09=09=09<h2 style= =3D'color: #381751; display: block; font-family: "Helvetica Neue",Helvet= ica,Roboto,Arial,sans-serif; font-size: 18px; font-weight: bold; line-he= ight: 130%; margin: 0 0 18px; text-align: left;'>Ticket Holder Details</= h2>=0D=0A=09=09=09<table class=3D"shop_table ticketholder_details" cellp= adding=3D"0" cellspacing=3D"0" style=3D"width: 100%; border: 1px solid #= e5e5e5;" width=3D"100%">=0D=0A=09=09=09=09<tr><td style=3D"padding: 12px= ; border: 1px solid #e5e5e5;">=09=09=09<span class=3D"evotxVA_ticket NA"= style=3D"display: flex; flex-direction: column; background-color: #e5e5= e5; margin: 0 0 10px; padding: 20px; border-radius: 15px;" bgcolor=3D"#e= 5e5e5">=0D=0A=09=09=09=09=0D=0A=09=09=09=09<span class=3D"evotxVA_tn" st= yle=3D"font-weight: bold; display: flex; justify-content: space-between;= ">=0D=0A=09=09=09=09=09<span class=3D"evotxVA_name">Dina Droubi</span>= =0D=0A=09=09=09=09=09=09=09=09=09=09#190332-190331-184833T0=09=09=09=09= =09=09=09=09=09</span>=0D=0A=09=09=09=09<span class=3D"evotxVA_data" sty= le=3D"padding-left: 20px;">=0D=0A=09=09=09=09=09<span class=3D"etxva_mai= n" style=3D"display: block;">=0D=0A=09=09=09=09=09=09=09=09=09=09=09=09= =09=09=09=09=09=09=0D=0A=09=09=09=09=09=09=09=09=09=09=09</span>=09=09= =09=09=09=09=09=09=09=09=09=09=0D=0A=09=09=09=09=09<span class=3D"etxva_= other">=0D=0A=09=09=09=09=09=09<span class=3D"email" style=3D"display: b= lock; font-size: 12px;"><em style=3D"text-transform: capitalize;">email<= /em>: dinadroubii@gmail.com </span><span class=3D"event_time" style=3D"d= isplay: block; font-size: 12px;"><em style=3D"text-transform: capitalize= ;">event time</em>: October 16, 2025 8:30 am - october 17, 2025 4:50 pm= </span><span class=3D"event_title" style=3D"display: block; font-size:= 12px;"><em style=3D"text-transform: capitalize;">event title</em>: Glob= al Digital Transformation & Customer Experience Summit </span><span= class=3D"job_title" style=3D"display: block; font-size: 12px;"><em styl= e=3D"text-transform: capitalize;">job title</em>: Designer </span>=09=09= =09=09=09</span>=0D=0A=09=09=09=09=09=09=09=09=09=09=0D=0A=09=09=09=09</= span>=0D=0A=09=09=09=09=09=09=09=09=09<span class=3D"evotxVA_extra">=0D= =0A=09=09=09=09=09=09=09=09=09=09</span>=0D=0A=09=09=09=09=09=09=09</spa= n>=09=09=09=0D=0A=09=09</td></tr>=09=09=09=09=09=0D=0A=09=09=09</table>= =0D=0A=09=09=09</div>=0D=0A=0D=0A=09=09=09<table id=3D"addresses" cellsp= acing=3D"0" cellpadding=3D"0" border=3D"0" style=3D"width: 100%; vertica= l-align: top; margin-bottom: 40px; padding: 0;" width=3D"100%">=0A=09<tr= >=0A=09=09<td class=3D"font-family text-align-left" valign=3D"top" width= =3D"50%" style=3D'font-family: "Helvetica Neue",Helvetica,Roboto,Arial,s= ans-serif; text-align: left; border: 0; padding: 0;' align=3D"left">=0A= =09=09=09=09=09=09=09<h2 style=3D'color: #381751; display: block; font-f= amily: "Helvetica Neue",Helvetica,Roboto,Arial,sans-serif; font-size: 18= px; font-weight: bold; line-height: 130%; margin: 0 0 18px; text-align:= left;'>Billing address</h2>=0A=09=09=09=0A=09=09=09<address class=3D"ad= dress" style=3D"padding: 12px; color: #414141; border: 1px solid #dedede= ; word-break: break-all;">=0A=09=09=09=09Conferenzia World<br>Dina Droub= i<br>Krizova 7<br>190 00 Praha<br>Czech Republic=09=09=09=09=09=09=09=09= =09<br><a href=3D"tel:770635493" style=3D"color: #381751; font-weight: n= ormal; text-decoration: underline;">770635493</a>=09=09=09=09=09=09=09= =09=09=09=09=09=09<br>dinadroubii@gmail.com=09=09=09=09=09=09=09=09=09= =09=09</address>=0A=09=09</td>=0A=09=09=09</tr>=0A</table>=0A<p style=3D= "margin: 0 0 16px;">We look forward to fulfilling your order soon.</p>= =0A=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09</div>=0A=09=09= =09=09=09=09=09=09=09=09=09=09=09=09=09=09=09</td>=0A=09=09=09=09=09=09= =09=09=09=09=09=09=09=09=09=09</tr>=0A=09=09=09=09=09=09=09=09=09=09=09= =09=09=09=09</table>=0A=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<!--= End Content -->=0A=09=09=09=09=09=09=09=09=09=09=09=09=09=09</td>=0A=09= =09=09=09=09=09=09=09=09=09=09=09=09</tr>=0A=09=09=09=09=09=09=09=09=09= =09=09=09</table>=0A=09=09=09=09=09=09=09=09=09=09=09=09<!-- End Body --= >=0A=09=09=09=09=09=09=09=09=09=09=09</td>=0A=09=09=09=09=09=09=09=09=09= =09</tr>=0A=09=09=09=09=09=09=09=09=09</table>=0A=09=09=09=09=09=09=09= =09</td>=0A=09=09=09=09=09=09=09</tr>=0A=09=09=09=09=09=09=09<tr>=0A=09= =09=09=09=09=09=09=09<td align=3D"center" valign=3D"top">=0A=09=09=09=09= =09=09=09=09=09<!-- Footer -->=0A=09=09=09=09=09=09=09=09=09<table borde= r=3D"0" cellpadding=3D"10" cellspacing=3D"0" width=3D"100%" id=3D"templa= te_footer">=0A=09=09=09=09=09=09=09=09=09=09<tr>=0A=09=09=09=09=09=09=09= =09=09=09=09<td valign=3D"top" style=3D"padding: 0; border-radius: 6px;"= >=0A=09=09=09=09=09=09=09=09=09=09=09=09<table border=3D"0" cellpadding= =3D"10" cellspacing=3D"0" width=3D"100%">=0A=09=09=09=09=09=09=09=09=09= =09=09=09=09<tr>=0A=09=09=09=09=09=09=09=09=09=09=09=09=09=09<td colspan= =3D"2" valign=3D"middle" id=3D"credit" style=3D'border-radius: 6px; bord= er: 0; font-family: "Helvetica Neue",Helvetica,Roboto,Arial,sans-serif;= font-size: 12px; line-height: 150%; text-align: center; padding: 24px 0= ; color: #3c3c3c;' align=3D"center">=0A=09=09=09=09=09=09=09=09=09=09=09= =09=09=09=09<p style=3D"margin: 0 0 16px;">Conferenzia World | Professio= nal Conference and Event Organizer</p>=0A=09=09=09=09=09=09=09=09=09=09= =09=09=09=09</td>=0A=09=09=09=09=09=09=09=09=09=09=09=09=09</tr>=0A=09= =09=09=09=09=09=09=09=09=09=09=09</table>=0A=09=09=09=09=09=09=09=09=09= =09=09</td>=0A=09=09=09=09=09=09=09=09=09=09</tr>=0A=09=09=09=09=09=09= =09=09=09</table>=0A=09=09=09=09=09=09=09=09=09<!-- End Footer -->=0A=09= =09=09=09=09=09=09=09</td>=0A=09=09=09=09=09=09=09</tr>=0A=09=09=09=09= =09=09</table>=0A=09=09=09=09=09</div>=0A=09=09=09=09</td>=0A=09=09=09= =09<td><!-- Deliberately empty to support consistent sizing and layout a= cross multiple email clients. --></td>=0A=09=09=09</tr>=0A=09=09</table>= =0A=09</body>=0A</html>=0A . 550 This message was classified as SPAM and may not be delivered

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support vadimcleantalk
(@usr1)

7 months ago

Hello @dinaddd

CleanTalk does not filter or block outgoing emails, so it’s not the source of this issue. The error message you received comes from the destination mail server, meaning the message was rejected on their side.

The root cause is likely related to one of the following:
• Your SMTP/mail server configuration
• Missing or incorrect DNS records (SPF, DKIM, DMARC)
• The content or formatting of the email

To better understand what might be triggering the spam filter, we recommend testing one of your messages using tools like https://www.mail-tester.com/ or https://www.isnotspam.com/

They will give you a spam score and highlight potential issues with the message headers, content, and sending domain.

Let us know what you find — we’ll be glad to assist further if needed.

Thread Starter dinaddd
(@dinaddd)

6 months, 4 weeks ago

Hello @usr1

I completely understand, and I could talk to my hosting GoDaddy about it.

I used one of your links https://www.mail-tester.com/ for the testing.

When I placed the order on my website, it’s didn’t go through and got blocked: https://ibb.co/DHYXS8JN / https://ibb.co/LXz0vzG2 Also, I completed the contact form on my website and it didn’t go though, it got blocked: https://ibb.co/b5fzkNmH / https://ibb.co/TxxK8LXQ

So I used my email address to send a message and it worked and I got the result: https://ibb.co/DD2bQ2Zj / https://ibb.co/rRyPDDBW / https://ibb.co/zDNvC7Q / https://ibb.co/Kx0qHCdt

This is what I found and got. Please let me know and thank you

Plugin Support vadimcleantalk
(@usr1)

6 months, 4 weeks ago

Hello @dinaddd,

Thank you for running those tests and sharing the results — they’ve been very helpful.

Based on everything you’ve found, the issue clearly affects automated emails from your website (such as order confirmations and contact form messages), while manual emails are delivered successfully.

Since you’re hosting with GoDaddy, we’d recommend contacting their support team with this exact information — especially the 550 error and mail-tester results. They should be able to help review your sending configuration and fix any issues on the server side.

If they confirm that everything is fine but you’re still experiencing deliverability problems, feel free to share the details — we’ll be happy to take another look from our side.

Thread Starter dinaddd
(@dinaddd)

6 months, 3 weeks ago

Hello @usr1

I went to them and told them what happened and what I found exactly, as you said to do.

They went ahead and fixed my mail server. During few days, they are all working and all emails go through without blocking.

Thank you so much for being there for me and everything, I really appreciate it!!!

Plugin Support vadimcleantalk
(@usr1)

6 months, 3 weeks ago

Hello @dinaddd,

That’s wonderful to hear — we’re really glad everything is working now! Thank you for the update, and don’t hesitate to reach out if you ever need help again. We’re always here for you.

All the best!

Viewing 5 replies - 1 through 5 (of 5 total)

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