Title: Email Issue
Last modified: March 18, 2021

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# Email Issue

 *  Resolved [blakein3d](https://wordpress.org/support/users/blakein3d/)
 * (@blakein3d)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/email-issue-24/)
 * I’ve haven’t seen this issue anywhere else so I’m coming here for help. On my
   WordPress site while using Woo commerce. When a non-registered customer orders
   an item, the emails that are suppose to be sent are a Processing Your Order email
   and after the order is done they should receive a Completed Order email. For 
   some reason they are not. However registered users are still receiving these 
   emails. I’ve checked every setting and googled everything I can possibly think
   of. Even put it in a test environment with also all plugins disabled and still
   didn’t work. I’m out of ideas. Throw some ideas out there for me to try.
 * Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [mother.of.code](https://wordpress.org/support/users/imazed/)
 * (@imazed)
 * The Mother of Code
 * [5 years, 1 month ago](https://wordpress.org/support/topic/email-issue-24/#post-14203383)
 * Hi there!
 * Did you also try using a different theme? If all other elements were disabled,
   that might be a good thing to check as well. I recommend using [Storefront](https://woocommerce.com/storefront).
 *  [Stef](https://wordpress.org/support/users/serafinnyc/)
 * (@serafinnyc)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/email-issue-24/#post-14203880)
 * I agree with [@imazed](https://wordpress.org/support/users/imazed/) and I would
   also add that you should do two things. Paste your status report here and remove
   the URL if you need to. Then paste it here inside the code brackets in the tools
   section here.
 * Send us that and then also try viewing the outgoing to even see if it is actually
   going out. [Mailpoet](https://wordpress.org/plugins/wp-mail-logging/) makes a
   great little plugin to do that with.
 * When you’re testing go to the plugin to view what mail went out. If it’s not 
   going out then chances are you’re using an outdated template file.
 *  [ninecipolletti](https://wordpress.org/support/users/ninecipolletti/)
 * (@ninecipolletti)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/email-issue-24/#post-14207214)
 * HI, I’M EXPERIENCING THE SAME PROBLEM. AFTER THE WOOCOMMERCE UPDATE LAST WEEK
   I DO NOT GET ANY INCOMING MAILS FOR PURCHASES MADE IN MY SHOP. CONTACT FORM ON
   THE WORDPRESS SITE WORKS FINE.
    SHOULD I MAKE A NEW TICKET FOR THIS OR?
 * THANKS FOR YOUR REPLY.
 *  [Stef](https://wordpress.org/support/users/serafinnyc/)
 * (@serafinnyc)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/email-issue-24/#post-14207262)
 * Hi [@ninecipolletti](https://wordpress.org/support/users/ninecipolletti/) yes,
   you should create your own thread/post and try not to type in all caps please.
   🤗
 *  [ninecipolletti](https://wordpress.org/support/users/ninecipolletti/)
 * (@ninecipolletti)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/email-issue-24/#post-14208190)
 * ok thanks
 *  Plugin Support [abwaita a11n](https://wordpress.org/support/users/abwaita/)
 * (@abwaita)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/email-issue-24/#post-14254124)
 * Hi [@blakein3d](https://wordpress.org/support/users/blakein3d/),
 * We’ve not heard back from you in a while, so I’m marking this thread as resolved.
   Hopefully, you were able to find a solution to your problem!
 * If you have further questions, please feel free to open a new topic.
 * Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Email Issue’ is closed to new replies.

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## Tags

 * [email](https://wordpress.org/support/topic-tag/email/)

 * 6 replies
 * 5 participants
 * Last reply from: [abwaita a11n](https://wordpress.org/support/users/abwaita/)
 * Last activity: [5 years, 1 month ago](https://wordpress.org/support/topic/email-issue-24/#post-14254124)
 * Status: resolved