Title: Email help needed
Last modified: August 15, 2018

---

# Email help needed

 *  [shaencase](https://wordpress.org/support/users/shaencase/)
 * (@shaencase)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/email-help-needed/)
 * Hello. I am a rookie in need of some help. I have tried posting this problem 
   elsewhere, but have not gotten an answer. If I am breaking any rules by posting
   here, I greatly apologize. I mean no offense.
 * When an order is placed, my customer is not getting an email (download instructions
   for digital product etc.). But I am. I get an email saying there was an order
   placed, but it also includes the email that I want to go to the customer.
 * I am using some customized emails through Woo Custom Email plugin.
 * I have read the help guide provided in this forum and done the following:
 * – changed to plain text
    – enabled order processing email – ensured my email 
   is not a gmail address, but one from my site
 * Please help. I greatly appreciate it.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Femail-help-needed%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/email-help-needed/#post-10591388)
 * Please do not create duplicate topics for the same issue.
 * Please continue with your original topic at :
    [https://wordpress.org/support/topic/customer-not-getting-emails-but-i-am/](https://wordpress.org/support/topic/customer-not-getting-emails-but-i-am/)

Viewing 1 replies (of 1 total)

The topic ‘Email help needed’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 1 reply
 * 2 participants
 * Last reply from: [t-p](https://wordpress.org/support/users/t-p/)
 * Last activity: [7 years, 9 months ago](https://wordpress.org/support/topic/email-help-needed/#post-10591388)
 * Status: not resolved

## Topics

### Topics with no replies

### Non-support topics

### Resolved topics

### Unresolved topics

### All topics