Email formating

Resolved chrispnw
(@chrispnw)

2 years, 5 months ago

Hello,

I’m having a hard time getting the wpForo emails to format correctly.

Initially, each line was right on top of each other without spaces. So I went into the wpForo email settings and spaced the lines out.

Now it’s even worse than it was before. All the sentences are back to back like a long paragraph.

Here is a screenshot for reference:

https://i.postimg.cc/zfdbtfqP/Selection-007.png

Can this be fixed?

Thank you,

-Chris

Viewing 10 replies - 1 through 10 (of 10 total)

Plugin Author gVectors Team
(@gvectors-team)

2 years, 5 months ago

Hi @chrispnw,
It seems you have an affection on wpforo_kses() function from some plugin. Could you please disable other plugins, then navigate to Email Settings and save those again, then test it again.

Thread Starter chrispnw
(@chrispnw)

2 years, 5 months ago

Thanks for getting back to me. I’ll do as you suggested and see what I can figure out.

Thank you,

-Chris
Thread Starter chrispnw
(@chrispnw)

2 years, 4 months ago
Followup:

I deactivated all plugins one by one with the exception of BuddyPress and wpForo because I would not be able to test this issue without them.

Unfortunately the problem still persists even after doing this.

I had also started another thread on here regarding a backslash showing up before an apostrophe in the site name of a wpForo email title. This was also still an issue after doing what I mentioned earlier. Other thread

Should I open a support ticket like suggested in the other thread?

Thank you,

-Chris
- This reply was modified 2 years, 4 months ago by chrispnw.
Plugin Author gVectors Team
(@gvectors-team)

2 years, 4 months ago

Hi @chrispnw,
I’m sorry but there is no solution that we can provide you right now. We’re going to check and fix this in wpForo core and update with new version release.

Thread Starter chrispnw
(@chrispnw)

2 years, 4 months ago

Hello,

Thanks for the reply. Does that mean that you were able to confirm this being an issue on your end?

Thank you,

-Chris

Plugin Author gVectors Team
(@gvectors-team)

2 years, 4 months ago

This is not a core issue. Some plugin or the active theme affects the email template generation process. Those changes the wp_kses() function rules for email template. We’ll try to add functions which will prevent such affections.

Thread Starter chrispnw
(@chrispnw)

2 years, 4 months ago

Ah okay. Thank you for looking into this, I really appreciate it.

-Chris

Thread Starter chrispnw
(@chrispnw)

2 years, 4 months ago

Update:

I recently removed BuddyPress too just to see if the issue was related to that plugin.

The issue was still present even with every single plugin removed except for wpForo.

Just wanted to give an update.

-Chris

Plugin Author gVectors Team
(@gvectors-team)

2 years, 4 months ago

Hi @chrispnw,
We’ve already found the solution. Please wait a few days, we’re going to release the new 1.7.1 version very soon.

Thread Starter chrispnw
(@chrispnw)

2 years, 4 months ago

Wow! That’s great news! Thank you guys for being so prompt!

-Chris

Viewing 10 replies - 1 through 10 (of 10 total)

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