Title: Email format
Last modified: August 22, 2016

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# Email format

 *  [Reza](https://wordpress.org/support/users/rezaurc/)
 * (@rezaurc)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/email-format-3/)
 * Hello There,
    First of all thanks for this superb plugin, It was working(sending
   html email using ur template) all ok on my site rezaur.net. just few days ago
   I set the name and email field on sender option page. Name and email works as
   expected but it’s not send a html email anymore. It’s send just text and not 
   following ur plain text template too. I think it’s just ignoring template option.
   FYI I have updated it to latest 0.2.8 from 0.2.7 hoping it will resolve the issue,
   but see no good. I have tried, by setting the email and name option blank as 
   default, even that also not working anymore. Thanks again for your Help. Keep
   up the good work 🙂
 * [https://wordpress.org/plugins/wp-better-emails/](https://wordpress.org/plugins/wp-better-emails/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Nicolas Lemoine](https://wordpress.org/support/users/nlemoine/)
 * (@nlemoine)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/email-format-3/#post-5609675)
 * Hi Reza,
 * The emails you get are probably not sent via `wp_mail` native WordPress function,
   which is required to get WP Better Emails working.
 * Try a password reset email.
 *  Thread Starter [Reza](https://wordpress.org/support/users/rezaurc/)
 * (@rezaurc)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/email-format-3/#post-5609676)
 * Thanks for the response. Yes I’m using Mailgun to sent mail from WordPress. But
   the point is, I was using the same Mailgun when everything was working.
 *  Plugin Author [Nicolas Lemoine](https://wordpress.org/support/users/nlemoine/)
 * (@nlemoine)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/email-format-3/#post-5609710)
 * I didn’t check every version of Mailgun plugin but it’s not the WP Better Emails
   update that broke your installation.
 * From what I’ve check in their code, they override the `wp_mail` and don’t implement
   the hook that WP Better Emails uses to add the template.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Email format’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wp-better-emails_f6f6f6.svg)
 * [WP Better Emails](https://wordpress.org/plugins/wp-better-emails/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-better-emails/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-better-emails/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-better-emails/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-better-emails/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-better-emails/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Nicolas Lemoine](https://wordpress.org/support/users/nlemoine/)
 * Last activity: [11 years, 3 months ago](https://wordpress.org/support/topic/email-format-3/#post-5609710)
 * Status: not resolved