I am posting as I want to create an email feedback form for customers at my company. We have a support ticket system so when a customer requests for support then a ticket number is issued to them. I want a simple feedback form that will be linked with the ticket number. For the form I want three links. Which will be for Excellent, Satisfied or Unhappy. These shall each have a unique identifier. I want excellent to be 1, Satisfied to be 2 and Unhappy to be 3. So when you choose one of the three it should direct to a more detailed web page form. E.g a customer has ticket number 1234. So when they choose excellent it should direct them to a form with their ticket number (feedbackform/1234/1).
Is this possible to do and if so could anyone give me any guidance as I am relatively new to WordPress but have quite a strong understanding of HTML, PHP etc.
Thanks in advance,