Title: Email failed – lost submissions?
Last modified: August 22, 2016

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# Email failed – lost submissions?

 *  Resolved [STS_admin](https://wordpress.org/support/users/sts_admin/)
 * (@sts_admin)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/email-failed-lost-submissions/)
 * A (non-techy) friend noticed recently she was not reciving emails from her contact
   form. I tested it with a different email address and it appears to be working,
   I’m not sure if it was an issue with her email account or the fact her WP install
   has been updated to 4.1?
 * That said I have read in another thread about accessing ‘saved’ forms, how can
   I do this to check if/what submissions have been missed? Many Thanks
 * [https://wordpress.org/plugins/proper-contact-form/](https://wordpress.org/plugins/proper-contact-form/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [properwp](https://wordpress.org/support/users/properwp/)
 * (@properwp)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/email-failed-lost-submissions/#post-5694350)
 * Sorry for the trouble here. The problem is likely because the email server that
   is receiving the emails from the site (her email address) didn’t like that they
   were coming from a domain different from the site. If you use an email address
   with the same domain as the site in the “Contact notification sender email” field
   and turn off “Use the email address above as notification sender” then it should
   work fine.
 * You can save the contact form submissions to wp-admin by checking the “Store 
   submissions in the database” option. They will appear under Contacts in your 
   admin.
 * Hope this helps!
 *  Thread Starter [STS_admin](https://wordpress.org/support/users/sts_admin/)
 * (@sts_admin)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/email-failed-lost-submissions/#post-5694374)
 * Thanks for the info regards the database, I’ve just spotted that checkbox but
   as it was not set by the person who set the site up for her I guess there lost
   now 🙁
 * WRT the email address, the strange thing is this had been working fine for a 
   long time, but as you mentioned elsewhere providers change there policies so 
   we may never know what the issue was?

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Email failed – lost submissions?’ is closed to new replies.

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## Tags

 * [email](https://wordpress.org/support/topic-tag/email/)

 * 2 replies
 * 2 participants
 * Last reply from: [STS_admin](https://wordpress.org/support/users/sts_admin/)
 * Last activity: [11 years, 5 months ago](https://wordpress.org/support/topic/email-failed-lost-submissions/#post-5694374)
 * Status: resolved