Email Error

  • Resolved lemsic

    (@lemsic)


    1 year, 7 months ago

    Hello,
    I am having a problem with the forminator plugin. When the form is submitted, users are getting the following error: An error occurred while processing the form. Please try again.
    This is even though the forms are actually being submitted.
    I tried changing the settings from AJAX to Page reload, and turning off Load form using Ajax option.
    I even checked the box Prevent page caching on form pages and disabled my caching software.
    I also changed my SMTP service to Brand, but nothing seems to work.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Zafer – WPMU DEV Support

    (@wpmudevsupport15)

    1 year, 7 months ago

    Hi @lemsic,

    I hope you are doing well today!

    Please share with us an export of the form and link to the page where the form is, so that we can check further.

    You can find more info on how to export the form here : https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

    After exporting, please share the code using a service such as https://pastebin.com which is free to use.

    Please always make sure to use such service to share the code and don’t post the code here directly as it will most likely be unusable.

    Kind regards,
    Zafer

    Thread Starter lemsic

    (@lemsic)

    1 year, 7 months ago

    Export: https://pastebin.com/zg44HMK2
    Link: https://database.lemsic.org/nt-headshots/

    Sorry for the late response.

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    1 year, 7 months ago

    Hello @lemsic

    I wasn’t able to replicate it in a clean testing site where I imported your form.

    On your site when I submitted the form though, I noticed the following error in the console log of the browser:
    POST https://yourdomain.com/wp-admin/admin-ajax.php 500

    Could you please enable WP_DEBUG log and check what’s the reported error message there? Here’s how: https://wordpress.org/support/article/debugging-in-wordpress/#example-wp-config-php-for-debugging
    If you’re having issues locating the relevant lines, please make sure you submit at least once more after enabling the WP_DEBUG, and then strip any sensitive information from /wp-content/debug.log file, upload it to a service like Pastebin/Dropbox and share a public link here for us.

    Thank you,
    Dimitris

    Thread Starter lemsic

    (@lemsic)

    1 year, 7 months ago

    After contacting my website host, we activated WP_DEBUG. However, no debug error messages were recorded even after submitting the form multiple times.

    Thread Starter lemsic

    (@lemsic)

    1 year, 7 months ago

    I recently updated my website’s pHp to 8.0 around the time this problem started. Could that be the cause?

    Plugin Support Zafer – WPMU DEV Support

    (@wpmudevsupport15)

    1 year, 7 months ago

    Hi @lemsic,

    I hope you are doing well today!

    Did you add debug defines like below code into the wp-config.php and still there was no debug.log file under /wp-content directory?

    define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

    I think it is worth trying to downgrade PHP to 7.4.30 to test, if the issue started after this change as even if our plugins are compatible with 8.0 you may have other plugins/theme interfering with that.

    Kind regards,
    Zafer

    Thread Starter lemsic

    (@lemsic)

    1 year, 7 months ago

    Downgrading worked! Thank you!

Viewing 7 replies - 1 through 7 (of 7 total)
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