Email Editor Problem – Can't use Visual Editor

  • antonioayala

    (@antonioayala)


    10 years, 5 months ago

    I just got the plugin, and I’m really happy with the options I have even with the free version. Looking to purchase to business license if I can solve this issue.

    When creating or editing an email, I can do whatever I want as long as I am on the “text” tab in the editor. As soon as I click “visual” I lose my editing box and its tool bar. If I click “visual” a second time, I can get the tool bar back, but the text box is gone, and clicking “text” doesn’t bring it back either.

    Is there a setting somewhere that I am missing or is it a conflict with one of my other plugins. I use Chrome mostly, but I tried Firefox as well, and I got the same issue. And while I can create the emails just fine using the text editor, one of the other employees will be in charge of this and he doesn’t know HTML, so he would need the visual editor to work.

    Any help would be greatly appreciated.

    http://wordpress.org/plugins/sendpress/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author itdoug

    (@itdoug)

    10 years, 5 months ago

    Sounds like a conflict. Could you provide this info, but remove your domain name from the output?

    http://sendpress.com/support/knowledgebase/what-information-should-i-provide-in-a-support-ticket/

    It’s probably a script issue. Try this to see if we can narrow it down.

    http://sendpress.com/support/knowledgebase/troubleshooting-plugin-and-theme-conflicts/

    Thread Starter antonioayala

    (@antonioayala)

    10 years, 5 months ago

    I went through disabled and re-enabled all of our plugins one by one….its our cforms plugin that is causing the conflict. The issue comes with the fact that I need that cforms plugin to be on a lot of the time. Is there anything that can be done to allow them both to run simultaneously?

    And here is the other information in case you still wanted it:

    WordPress Version: 3.7.1
    SendPress Version: 0.9.6.3
    PHP Version: 5.3.23
    PHP Memory Limit: 256 MByte
    PHP Memory Used: 39.66 MByte
    MySQL Version: 5.1.70

    Database Tables:
    wp_sendpress_subscribers_event OK
    wp_sendpress_report_url OK
    wp_sendpress_subscribers_status OK
    wp_sendpress_subscribers OK
    wp_sendpress_list_subscribers OK
    wp_sendpress_queue OK

    Ports:
    Port 25: open
    Port 465: open
    Port 587: open

    ### Begin System Info ###

    ## Please include this information when posting support requests ##

    Multi-site: No

    SITE_URL: *********************
    HOME_URL: *********************

    SP Version: 0.9.6.3
    WordPress Version: 3.7.1

    Platform: Windows
    Browser Name: Chrome
    Browser Version: 31.0.1650.57
    User Agent String: Mozilla/5.0 (Windows NT 6.1) App
    leWebKit/537.36 (KHTML, like Gec
    ko) Chrome/31.0.1650.57 Safari/5
    37.36

    Database Tables:
    wp_sendpress_subscribers_event OK
    wp_sendpress_report_url OK
    wp_sendpress_subscribers_status OK
    wp_sendpress_subscribers OK
    wp_sendpress_list_subscribers OK
    wp_sendpress_queue OK

    Sending Method: SendPress_Sender_Website

    PHP Version: 5.3.23
    MySQL Version: 5.1.70-cll
    Web Server Info: Apache/2.2.24 (Unix) mod_ssl/2.2.24 OpenSSL/0.9.8e-fips-rhel5 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635

    PHP Memory Limit: 256M
    PHP Post Max Size: 8M

    WP_DEBUG: Disabled

    WP Table Prefix: Length: 3 Status: Acceptable

    Show On Front: page
    Page On Front: Welcome #46
    Page For Posts: Welcome #46

    Session: Enabled
    Session Name: PHPSESSID
    Cookie Path: /
    Save Path: /tmp
    Use Cookies: On
    Use Only Cookies: On

    UPLOAD_MAX_FILESIZE: 2MB
    POST_MAX_SIZE: 8MB
    WordPress Memory Limit: 64MB
    WP_DEBUG: Off
    DISPLAY ERRORS: On (1)
    FSOCKOPEN: Your server supports fsockopen.

    ACTIVE PLUGINS:

    DK New Media’s Image Rotator Widget: 0.2.6
    Event Espresso Lite – Event Registration and Management: 3.1.35.L
    Form Manager: 1.6.41
    SendPress: Email Marketing and Newsletters: 0.9.6.3
    WPtouch Mobile Plugin: 1.9.8.9
    Cforms: 14.6 <– this is the plugin I disabled

    CURRENT THEME:

    FootballNet: 2.0

    ### End System Info ###

    Plugin Author itdoug

    (@itdoug)

    10 years, 5 months ago

    That is excellent information. Let me talk with our development team and see if we can duplicate the issue. If so, hopefully we can resolve it for you. It’s also possible that the other plug-in developer may need to make a change. I will keep you posted. Thanks for the information

    Plugin Author itdoug

    (@itdoug)

    10 years, 4 months ago

    Just wanted to let you know that we have it on our list to investigate and hopefully fix the cForms conflict. Can’t say for sure when it will be released, but hopefully no more than a few weeks.

    Plugin Author itdoug

    (@itdoug)

    10 years, 3 months ago

    We have not had a chance to fix the issue with cForms. It is written up on our list and we will probably get to it once we release post notifications for SendPress Pro. We have been a little backed up trying to get that released.

Viewing 5 replies - 1 through 5 (of 5 total)
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