Support » Plugin: WooCommerce » Email does not contain links to download the file

  • Resolved bhupennath


    Hello sir/mam

    I’ve been using woocommerce since 2014, but recently the download link is not working. When the customer is buying a new product after payment, wc is not sending the download link.

    Here’s the problem after updating woocommerce 3.3.3

    Here’s the order complete email screen shot( Click here screen shot )

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Shaun Kuschel a11n


    Automattic Happiness Engineer

    Hey @bhupennath,

    If this is something that you noticed after updating WooCommerce, it sounds like there might be a conflict with your theme or another plugin.

    To check and see if this is the case, try temporarily switching to a default WordPress theme (like Twenty Seventeen) and disabling all of your plugins except WooCommerce and placing a test order. If the download links appear in the order email, re-activate your theme and plugins (in small batches) and retest to try and find the source of the issue.

    Let us know how it goes.

    Same problem 🙁 The newest product added has no download link when order is placed 🙁

    After update to woocommerce 3.3.3 stop working download product links.
    manual add download permission screnario
    – open order
    – Downloadable product permission – add for product: Dreamy Lilac
    problem: could not grant access – the user may already have permission for this file or billing email is not set. Ensure the billing email is set and the order has been saved
    checked: permission is not in DB wp_woocommerce_downloadable_product_permissions
    checked: billing email is set
    checked: produt has attributes Virtual & Downloadable & URL of file

    Please can you fix this problem?

    Caleb Burks


    Automattic Happiness Engineer

    Have you tested this with only the WooCommerce plugin, and a default WordPress theme?

    I believe the cause of your problem is separate from the original user’s though, so please open up a new thread if you find the problem to still occur after following this guide:

Viewing 4 replies - 1 through 4 (of 4 total)
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