Support » Plugin: WP Mail SMTP by WPForms - The Most Popular SMTP and Email Log Plugin » EMAIL DELIVERY ERROR

EMAIL DELIVERY ERROR

  • Resolved X3Inspire

    (@russhimi)


    2 years, 1 month ago

    Hi, nowaday i’m always getting this error:

    EMAIL DELIVERY ERROR: the plugin WP Mail SMTP v2.1.1 logged this error during the last time it tried to send an email:

There was a problem while retrieving Auth for gmail: Could not json decode the token
Consider running an email test after fixing it.

    Any idea?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Sanjeev Aryal

    (@sanzeeb3)

    2 years, 1 month ago

    Hi @russhimi,

    I apologize for the trouble with that. The error generally appears when there’s a conflict with the Google API library included by WP Mail SMTP and other activated plugins in your site. There’s a known conflict with ‘Simple Calendar’ and ‘Updraft Plus’ plguin. Could you please let me know if you have either of these or other similar plugins installed in your site?

    Thanks!

    Thread Starter X3Inspire

    (@russhimi)

    2 years, 1 month ago

    Yes, i’m using Updraft plugin.

    Sanjeev Aryal

    (@sanzeeb3)

    2 years, 1 month ago

    Hi @russhimi,

    Thanks for the confirmation. There’s a known conflict with the Updraft plugin because of the different Google library version used by Updraft and WP Mail SMTP plugin. We are looking for enhancements to avoid such conflict in the future. In the meantime, you can switch to other available mailers. We have a documentation on each of the avaialble mailers.

    Have a good one!

Viewing 3 replies - 1 through 3 (of 3 total)
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