Title: email creation bug?
Last modified: August 20, 2016

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# email creation bug?

 *  Resolved [carlytx](https://wordpress.org/support/users/carlytx/)
 * (@carlytx)
 * [13 years, 9 months ago](https://wordpress.org/support/topic/email-creation-bug/)
 * This is an update to my previous post here. I am running into a problem with 
   the email editor.
 * I tried to create a new email and typed in some test text under the HTML tab.
   I then switched to the visual tab and now can not get back to the HTML tab.
 * I tried the following: saved the email and exited and then tried to edit that
   email, I logged off WordPress and logged in again, I de-activated the plugin 
   and re-activated it. In all cases the email creation screen is stuck in Visual
   mode and when clicking on the HTML tab nothing happens. In addition I noticed
   that if I click on the Visual tab (while in Visual mode) the text area collapses
   and will not re-open unless I exit the email editor screen.
 * [http://wordpress.org/extend/plugins/sendpress/](http://wordpress.org/extend/plugins/sendpress/)

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Author [Josh Lyford](https://wordpress.org/support/users/joshl/)
 * (@joshl)
 * [13 years, 9 months ago](https://wordpress.org/support/topic/email-creation-bug/#post-3197523)
 * Hi carlytx,
 * What version of WordPress are you running? I haven’t seen this before but will
   try and help.
 * Thanks,
    Josh
 *  Thread Starter [carlytx](https://wordpress.org/support/users/carlytx/)
 * (@carlytx)
 * [13 years, 9 months ago](https://wordpress.org/support/topic/email-creation-bug/#post-3197525)
 * We are using 3.32. The only thing I didn’t try to do is to delete the plugin 
   and re-install it. I prefer not to do that if possible. thanks
 *  Plugin Author [itdoug](https://wordpress.org/support/users/itdoug/)
 * (@itdoug)
 * [13 years, 9 months ago](https://wordpress.org/support/topic/email-creation-bug/#post-3197527)
 * You should strongly consider updating to 3.4.2. At the very least there’s lots
   of security fixes for wordpress. Might want to try disabling plugins to check
   for conflicts.
 * [http://sendpress.com/support/knowledgebase/troubleshooting-plugin-and-theme-conflicts/](http://sendpress.com/support/knowledgebase/troubleshooting-plugin-and-theme-conflicts/)
 *  Thread Starter [carlytx](https://wordpress.org/support/users/carlytx/)
 * (@carlytx)
 * [13 years, 8 months ago](https://wordpress.org/support/topic/email-creation-bug/#post-3197580)
 * I upgraded to 3.4.2 and that didn’t do it. I deactivated plugins one a t a time
   and there seems to be a conflict with the cforms plugin.
 *  Plugin Author [Josh Lyford](https://wordpress.org/support/users/joshl/)
 * (@joshl)
 * [13 years, 8 months ago](https://wordpress.org/support/topic/email-creation-bug/#post-3197581)
 * Hi carlytx,
 * Do you have a link to the plugin that seems to be creating the conflict. I want
   to make sure i am looking the right one. I will then see if it is something we
   can fix.
 * Thanks,
    Josh
 *  Thread Starter [carlytx](https://wordpress.org/support/users/carlytx/)
 * (@carlytx)
 * [13 years, 8 months ago](https://wordpress.org/support/topic/email-creation-bug/#post-3197582)
 * I didn’t realize that it is not on the WP plugins page. We have used it on other
   sites for years. But here it is
 * [
    cforms
 * We are planning to change to another form plugin so we are set for now.
 *  Thread Starter [carlytx](https://wordpress.org/support/users/carlytx/)
 * (@carlytx)
 * [13 years, 8 months ago](https://wordpress.org/support/topic/email-creation-bug/#post-3197594)
 * just an update we switched to the Contact Form 7 plugin and there are no conflicts
   with this one.
 *  [klderose](https://wordpress.org/support/users/klderose/)
 * (@klderose)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/email-creation-bug/#post-3197635)
 * I ran into this same problem and it turns out you can change a setting in cforms
   to fix it:
 * [http://docs.tribulant.com/know-issues/4380](http://docs.tribulant.com/know-issues/4380)
 * Just in case anyone is looking for a fix without switching out their contact 
   form plugin. This solution worked for me.

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘email creation bug?’ is closed to new replies.

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## Tags

 * [HTML tab](https://wordpress.org/support/topic-tag/html-tab/)

 * 8 replies
 * 4 participants
 * Last reply from: [klderose](https://wordpress.org/support/users/klderose/)
 * Last activity: [12 years, 11 months ago](https://wordpress.org/support/topic/email-creation-bug/#post-3197635)
 * Status: resolved