Topic: email could not be sent. « WordPress.org Forums

Resolved kinleyjamtsho
(@kinleyjamtsho)

3 months, 2 weeks ago

Hello.

First let me say I really like your plugin.

I have developed a site and when i tested the BOOK NOW form its says {“result”:0,”message”:”Your Item Has Been added but the email could not be sent.<br \/>\nPossible reason: your host may have disabled the mail() function.”}

and also tested the trip enquire form its says “Your Enquiery has been added but the email could not be sent.
Possible reason: your host may have disabled the mail() function.
so if you could kindly help me with it it would be really thankfull

Thanks in advance for your assistance.

Viewing 9 replies - 1 through 9 (of 9 total)

wensolutionsupport
(@wensolutionsupport)

3 months, 2 weeks ago

Hello @kinleyjamtsho,

The e-mail feature for both booking/payments and inquiries are sent via PHP mail() function.

If you are getting e-mail sending error messages, please make sure that your website server has not disabled mail functionality.

Also, if you are using your website with localhost, the emails are also not sent.

Please check and verify the mail() functionality in your server and write back to us if the issue persists.

You can also post your queries to the plugin’s official support forum for dedicated and quick support at :

http://wptravel.io/support-forum/forum/wp-travel/

Best Regards !!
ushakalamani
(@ushakalamani)

3 months ago
Hi,

I have the same issue. The mail goes for other contact form plugins. But, it is having error with this plugin. Please, help me solve this. I am using some other theme. Is it theme dependent?
- This reply was modified 3 months ago by ushakalamani.
Plugin Author WEN Solutions
(@wen-solutions)

3 months ago

@ushakalamani,

Can you please elaborate what it shows while trying to send an email? Any errors or warnings appears during the process? Screenshot would be helpful

We would like to know and resolve this as soon as possible.

ushakalamani
(@ushakalamani)

3 months ago

Hi,

Thank you for the response. I have resolved the issue. Actually, the mail function in this plugin will fetch the admin mail id. The thing is that the admin mail id should match the domain of website. .i.e if the url is xyz.com the admin mail id should be name@xyz.com. So, I changed my admin mail id. It’s working now and there is nothing wrong with the plugin. I loved the plugin.

Regards,
Usha

wensolutionsupport
(@wensolutionsupport)

2 months, 2 weeks ago

Hello @ushakalamani,

Nice to know that your issues are resolved.

Do not forget to post if you have any issue further in our official support forum.

Thank you.

Best Regards!

kinleyjamtsho
(@kinleyjamtsho)

2 months, 1 week ago

Hi,

I still could not resolve the problem can you kindly help me. i will email you the hosting details.

Thank you.

wensolutionsupport
(@wensolutionsupport)

1 month, 3 weeks ago

Hello @kinleyjamtsho,

Is your issue solved or still persist?

If not solved please post the issue in our official forum given below with the proper explanation of the query:
http://wptravel.io/support-forum/forum/wp-travel/

Best Regards !!

techie05
(@techie05)

4 days, 21 hours ago

Hi,

I am also facing this issue. Can i use smtp instead of default php mail funtion? My server has disabled the mail function due to security reasons.

Thank you.

wensolutionsupport
(@wensolutionsupport)

3 days, 17 hours ago

Hello @techie05,

Yes, you can definitely use the smtp instead of mail function.

If you have any confusion/queries further please let us know.

Also, if you want more dedicated support then please post your queries directly in our official support forum given below:

http://wptravel.io/support-forum/forum/wp-travel/

Thank you.