• Resolved Donalisa Santos

    (@donna4u2)


    Hi, the email confirmation link stopped sending to the user email address and it’s was not live in the past. This just happened maybe 3 weeks ago and I have text you regards to this, I have contacted my server and it’s working on their side, I have an Apple Mac Book Air that’s not sending me delayed email confirmation of 5 to 7 minutes and then that email link is not live. My server said it working on Outlook and gmail. And on their end and which is not Apple computer they are using. You can look at my past messages to you regards to this issue, I can also send you more of the server side on what they have done to try to make this issue work and they have done a lot of great support. I have also already registered my domain name on Google Postmaster. I hope you can take a look at this issue and help. Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support alexandrubodea

    (@alexandrubodea)

    Hi @donna4u2,

    1. To check if the “email confirmation” emails are sent by our plugin please try installing an Email Logging plugin like: https://wordpress.org/plugins/email-log/ on your website. It will add a log entry each time the wp_mail() WordPress function is called (our plugins use this function for all of the emails they send).

    You will then be able to go to the Email Log page on your website’s Dashboard to see if the emails are being sent.

    ​2. Regarding the issue that the links in the email are disabled, maybe there is a Mac security feature that does this. Please try to check this while using a different device, like a phone or a windows machine for example.

    ​Best regards,

    Thread Starter Donalisa Santos

    (@donna4u2)

    1. I am getting the email and I am able to view it on the WP Mail log.

    2. Regards to the link issues beingd disabled that is the only link that is disabled which is the Activate confirmation email, the rest of the email received like forgoten password and Login Powerless. I had called the Apple they don’t think that a security is the issue why that particular email message is disabled. Any other suggestion.

    Plugin Support alexandrubodea

    (@alexandrubodea)

    Hi @donna4u2,

    Could you please go to your Dashboard -> Plugins -> and send a full screenshot with everything you have installed related to Profile Builder?

    You can use a site like https://snipboard.io/ to share the screenshots.

    Best regards,

    Thread Starter Donalisa Santos

    (@donna4u2)

    Here is the link to shipboard where I have the screens shot. https://snipboard.io/uFlVG9.jpg

    Thread Starter Donalisa Santos

    (@donna4u2)

    This same link is not working on my HP computer, I am getting this message from google this email is marked as Dangerous, I have already registered this domain with Google I am not sure why I am getting that message and that is the only email message that I am receiving. I never got this message in the past in this email confirmation. If you want to look at that message here is the Link on shipboard as well https://snipboard.io/cQz1kv.jpg If you have any other suggestion please keep me updated.

    Thread Starter Donalisa Santos

    (@donna4u2)

    Thank you for your support. I decided to have not email confirmation sent to my usurers. Now I have no issues with the new set up.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Email confirmation link still not sending and not working’ is closed to new replies.