Support » Plugin: User Registration & User Profile - Profile Builder » Email Confirmation and Register Link Problems

  • Resolved delef77

    (@delef77)


    Hi, I’m having some issues with the profile builder plugin that I’m hoping you can help me with.

    Issue 1: After signing up, email confirmations are sent to users from wordpress@*mysitename*.com as opposed to my site’s email which is contact@*mysitename*.com – Is there a way I can change this?

    Issue 2: Once a user is signed in, if they revisit the register page that they signed up on, it says “you are currently logged in as *insert name*” which is fine but the link attached to the name leads to www.*mysitename*.com/author/*theirrname*/ – and this page does not exist on my site. How can I change this link?

    Issue 3: The automatic email sent to users once they sign up says “Your username is:xyz@gmail.com and the password you selected on registration.” – This sentence doesn’t make grammatical sense. Is there a way to change this without having to pay $160 for a pro license – it seems a bit drastic to have to pay such
    a fee because of a tiny error.

    Thanks in advance.

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author Gabriel Berzescu

    (@gabrielberzescu)

    Hello @delef77 ,

    We did notice that you were very vocal yesterday about helping others first, but I would like to point out that they wrote before you (~3 days ago).

    1. You may change the from address of emails sent by WordPress with 3rd party plugins such as this one:

    https://wordpress.org/plugins/wp-change-default-from-email/

    (It’s true that it hasn’t been updated in a while, but the reviews say that it’s working as good as ever.)

    2. While it’s not currently possible to directly change that text, here is a quick workaround with our content restriction function:

    [wppb-restrict display_to="not_logged_in" message="your custom text here"][wppb-register][/wppb-restrict]

    What it does is show the stuff generated by the [wppb-register] shortcode only if the user is not logged in, otherwise it displays message=”your custom text here”

    3. It is true that the sentence does not make grammatical sense, I am forwarding this to development — thanks for reporting it.

    Best regards,
    Gabriel

    @gabrielberzescu thank you for your response.

    Sorry, I had not noticed that their support requests had been sent in before mine, I was looking at the time of your responses by mistake – Apologies for any inconvenience caused.

    1. I will test that plugin now, hopefully it will work.

    2. Think you may have misunderstood. The problem isn’t the text, it is the link that is connected to the text. When the user is logged in it gives them an option to click their name but the link takes them to a page which doesn’t exist – http://www.xyz.com/author/theirrname/ . On my website the profile page is simply http://www.xyz.com/profile – how would I change or remove the link to the “author” page since it doesn’t exist?

    3. Thank you – do you have any idea how long this error will take to amend? Also is there a way to alter the text to include an email signature at the end e.g. “Kind Regards + Business name”?

    Just an update – your solution for question 1 did not work. When signing up, users still get emailed from WordPress@sitename.com instead of contact@sitename.com – The name is also just shown as from “WordPress”.

    Another error that I forgot to mention is that when a registered user is logged in, they cannot access the edit profile page, it simply says “You must be logged in to edit your profile”, but on the login and register pages it is showing the user as “already logged in”

    Plugin Author Gabriel Berzescu

    (@gabrielberzescu)

    Hi @delef77

    1. Sorry to hear that WP Change Default From Email does not do the trick. We are using the standard WordPress email function, so any such plugin should work. Perhaps try some others.

    2. The link is included in the text (it’s HTML after all). The archive page shows the author’s posts, and if there are no posts, then it does not exits.

    You say that removing the link would be good as well, then just use:

    [wppb-restrict display_to="not_logged_in" message="There is no need to register. You are already logged in."][wppb-register][/wppb-restrict]

    3. We are going to fix the grammatical mistake within the next 2 weeks, but customizing the email is not currently possible with the free version, and we are not allowed to speak about the paid versions here.

    4. If the user shows up as logged in on some pages and logged out on others, this is most likely caused by caching. Please briefly disable any caching plugins that you might have and see if this fixes the problem.

    Best regards,
    Gabriel

    1. Ok no worries

    2. Where exactly would that text need to be entered?

    3. Thanks

    4. Thanks

    Plugin Author Gabriel Berzescu

    (@gabrielberzescu)

    Hi @delef77

    For 2, replace the “There is no need to register. You are already logged in.” text with “Your own” text.

    [wppb-restrict display_to="not_logged_in" message="Exactly where that text would need to be entered."][wppb-register][/wppb-restrict]

    Best,
    Gabriel

    Sorry I think i’m not being clear. By where I meant where in the WordPress back end will I be able to insert this html text. Do I enter it on the content restriction tab of the plugin and then turn content restriction on? or should it be entered elsewhere?

    Plugin Author Gabriel Berzescu

    (@gabrielberzescu)

    Hello @delef77

    All right, here are the steps.

    A) Go to Dashboard -> Pages -> All Pages.

    B) Locate your Registration page and click on the Edit link.

    C) Replace:

    [wppb-register]

    with:

    [wppb-restrict display_to="not_logged_in" message="Exactly where that text would need to be entered."][wppb-register][/wppb-restrict]

    Best,
    Gabriel

    thanks for your help

    Plugin Author Gabriel Berzescu

    (@gabrielberzescu)

    Glad to help @delef77 🙂

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @patricia577 Please do not report topics. It is for reporting abuse or something broken. It is not for getting faster support.

Viewing 12 replies - 1 through 12 (of 12 total)
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