Support » Plugin: WP HTML Mail - Email Designer » Email Builder not loading

  • Resolved jakoblieser

    (@jakoblieser)


    Hi,
    I´m getting this error when I try to edit a woocommerce email template in the wp html editor.

    Uncaught SyntaxError: Unexpected token u in JSON at position 0
    at JSON.parse (<anonymous>)
    at Object.haet_mailbuilder.add_content_element (mailbuilder.js?ver=2.9:52)
    at Object.haet_mailbuilder.read_serialized_content (mailbuilder.js?ver=2.9:74)
    at HTMLDocument.<anonymous> (mailbuilder.js?ver=2.9:207)
    at i (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,underscore,backbone,wp-util,&load[]=wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=5.2.1:2)
    at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,underscore,backbone,wp-util,&load[]=wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=5.2.1:2)
    at Function.ready (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,underscore,backbone,wp-util,&load[]=wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=5.2.1:2)
    at HTMLDocument.J (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,underscore,backbone,wp-util,&load[]=wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=5.2.1:2)

    What can I do to solve this?
    Thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Hannes Etzelstorfer

    (@haet)

    Do you use WP HTML Mail 2.9.0.1 and WP HTML Mail WooCommerce 2.9.1.1?

    jakoblieser

    (@jakoblieser)

    Yes, both are the current versions.

    Plugin Author Hannes Etzelstorfer

    (@haet)

    Can I have access to your site to have a closer look?
    You can send credentials to support at codemiq dot com
    We can handle the rest of the conversation there (also in German if you prefer)

Viewing 3 replies - 1 through 3 (of 3 total)
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