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Email Before Download not showing inline download link (30 posts)

  1. beautifulgarbage
    Member
    Posted 4 years ago #

    Hi there!... thanks for the great plugin!
    Experiencing a bit of a strange issue though.

    The plugin is not showing the inline link to download the file.
    I have configured my downloadable file and the contact form exactly as in the plugin documentation and when I submit the form, the submission is captured correctly, and I recieve my email notifications, but NO inline link to download the file.

    help please! need to get this working ASAP!

  2. mandsconsulting
    Member
    Posted 4 years ago #

    Hi beautifulgarbage,

    Thank you for your note. I wonder if you have "wp_footer()" somewhere in your template. Without this, there is a chance AJAX is disabled and your contact form posts back the whole page which will not show the inline link dynamically. Hope that helps.

  3. Vladan
    Member
    Posted 4 years ago #

    Well, I'm having exactly the same problem. And "wp_footer()" is present in my Theme.....

    The form is on this post and I'm suppose to offer a Free WhitePaper to my readers: http://www.vladan.fr/top-5-vm-performance-problems/

    So right now, they receive an e-mail with the link to the file. Not wanted. -:(

    If any solution, I'm highly interrested... -:)

    Cheers
    Vladan
    http://www.vladan.fr

  4. mandsconsulting
    Member
    Posted 4 years ago #

    Hi Vladan,

    I just checked the URL you provided and see the download link under the contact form after submission.

    Perhaps you can share what configuration you changed to solve your issue for the benefit of others.

  5. Vladan
    Member
    Posted 4 years ago #

    Hi there,

    in fact I found the issue for my case. Actually I had another plugin - Ajaxed comments active. When deactivated, the link started to appear.

    I'm not coder...
    Thanks

  6. mandsconsulting
    Member
    Posted 4 years ago #

    Hi Vladan,

    Thank you for the note and glad to hear you were able to find which plugin was causing an issue with the download.

    Typically, we find that issues don't have anything to do with coding, but just a site's specific configuration, just like you found. Thanks again.

  7. karyyyn
    Member
    Posted 4 years ago #

    Is there a workaround we can use which doesn't require using Ajax? We are not able to disable some of our plugins which use it... and we REALLY want to use your plugin. Even if the user is directed to another page, we do not need it on the same page as the form.

    Any help you can provide would be appreciated! Need to get this site launched in the next couple of days!

    -K

  8. mandsconsulting
    Member
    Posted 4 years ago #

    Hi karyyyn,

    If you want to disable Ajax (by removing "wp_footer()"), I think you will likely have issues with many plugins in addition to Email Before Download.

    You might want to try the email only option, but Ajax is required for the inline link.

    Note: I understand the user above found a conflict with a plugin called "AJAX Comments", which he deactivated, not Ajax technology as a whole -- Ajax technology is required for Email Before Download inline link display.

    I hope that helps and good luck with your launch.

  9. mandsconsulting
    Member
    Posted 4 years ago #

    Hi karyyyn,

    Also, feel free to send a link to your site and we can take a look to see if anything pops out to us about what your issue might be.

  10. gary.upham
    Member
    Posted 4 years ago #

    I am also having a problem with my form. I wanted to make sure these are the correct steps ...

    1. Upload a file using the wp download monitor ( my id is "1" )
    2. Create a normal contact form with contact form 7 ( id is "2" )
    3. Enter this short code
    [email-download download_id="1" contact_form_id="2"].

    Am I missing something else?
    I have the settings to just be inline so no email will be sent. When I test the form though, it doesn't show a success message or a link to the pdf. It does however still send me an email but with no link to the pdf (although I don't want an email to be sent in the first place)

    I would appreciate any help and insight you could give me.

    Thank you so much for the plugin by the way, once working this will be a huge help for me.

  11. mandsconsulting
    Member
    Posted 4 years ago #

    Hi gary.upham,

    Do you have a link to the site we can review? Can you verify that wp_footer() is referenced in your theme somewhere -- most commonly the footer.php file.

  12. gary.upham
    Member
    Posted 4 years ago #

    Here is the link

    http://www.shiftisgood.com/integrated-biometrics/test-download/

    I'm using the thesis theme ... inside it, there is a lib/html/footer.php file that the theme uses.

    Thanks so much for the speedy response by the way ... I really hope to be able to get this working!

  13. gary.upham
    Member
    Posted 4 years ago #

    if you would like to directly talk to me if that is better feel free to ... my email is garyu@shiftisgood.com

    Although I would imagine you like to keep these as public as possible to help anybody else that is having a smiliar problem

  14. indigofirefly
    Member
    Posted 4 years ago #

    Hi,

    Also having a problem with the inline link displaying upon form submission.

    wp_footer() is referenced in the footer.php file like this:

    <?php wp_footer() ?>

    If you can take a peek at the site, I would so appreciate it!

    http://www.sh3.com

    email before download page is the "white papers" page.

    of note is that I inherited management of this site very recently, and am not really knowledgeable in php or javascript, so I'm just trying to figure it out as I go along.

    Thanks for any help!

  15. mandsconsulting
    Member
    Posted 4 years ago #

    Hi gary.upham,

    I don't see any message upon contact form submission at:

    http://www.shiftisgood.com/integrated-biometrics/test-download/

    Can you please confirm that the contact form works correctly (shows a message) independently and share a link to that form without Email Before Download?

    Hi indigofirefly,

    Your issue on seems like you do not have wp_footer() referenced in the footer.php file of your theme. You can read about it here: http://codex.wordpress.org/Function_Reference/wp_footer. Please add that reference in the your theme and retry at:

    http://www.sh3.com/white-papers

  16. indigofirefly
    Member
    Posted 4 years ago #

    mandsconsulting-

    thanks for the quick response!

    I moved the

    <?php wp_footer(); ?>

    down in the footer.php file to be the last line of code just before the closing body tag, and still no luck.

    I'm getting the email attachment function to work, so that's what we are currently using, but the company would like the inline link.

    Thanks for any other ideas you may have -

  17. gary.upham
    Member
    Posted 4 years ago #

    Here you go sirs...

    http://www.shiftisgood.com/integrated-biometrics/test-test/

    same form just with

    [contact-form 2 "Email Test"]

    rather than

    [email-download download_id="1" contact_form_id="2"]

  18. rdelarosa55
    Member
    Posted 4 years ago #

    I can't figure out how to put the [email-download download_id="1" contact_form_id="2"] into HTML and be able to label the link with my own text?
    example: i want the user to click 'pricing' and that would open the Email before download.
    I'm a real newbie to wordpress and html

    Thanks!

  19. mandsconsulting
    Member
    Posted 3 years ago #

    Hi indigofirefly,

    When I submit your contact form, I see "#wpcf7-f3-p51-o1" added in the URL which generally has told me that AJAX is not enabled -- which is required for inline links and usually enabled by adding wp_footer(). I'm not sure what more help I can provide here on this one; if you'd like to contact us directly (http://www.mandsconsulting.com) for dedicated support on this, we'd be happy to meet with you.

    Hi gary.upham,

    I don't see the same issue on your environment, but perhaps there is just a conflict with another plugin with your environment. Again, I'm not sure in this scenario, but feel free to contact us if interested in dedicated support. We prefer to help here online when possible for the benefit of others (and since plugin support really hasn't ever been part of our business model), but I think we may need to look at your environment specifically as well.

    Hi rdelarosa55,

    You would use the shortcode (i.e. [email-download download_id="1" contact_form_id="2"] ) inside a post or page, either in the visual editor or HTML editor. You could try to add a parameter like title="pricing" (I don't recall if we added that feature off hand to know for sure if it works) into the shortcode or otherwise change the Download Monitor file title to get the inline link to change.

    Thanks for everyone's patience. We try to get out here as much as possible and appreciate the community jumping in to answer questions as well.

  20. jmm530
    Member
    Posted 3 years ago #

    Hi there,
    I'm having a similar problem. It all seems to be working with the contact 7 form displaying correctly and saying that it has been sent successfully - and also the list of multiple downloads appearing - but no links appear and no email links are sent. (I do however receive the contact email from contact 7 - but the user gets nothing.

    I am unfortunately using an older version of wordpress - but hoping that this is a problem I can work around (I'm not a coder)...
    wordpress: 2.8.3
    contact 7: 2.4.6
    email before: 2.6
    download monitor: 3.3.3.5 (later versions seem to break the site)
    Any help would be greatly appreciated. I don't mind either inline or email links - but would love to have something working :-)

  21. jmm530
    Member
    Posted 3 years ago #

    Sorted!!!! So sorry - just read the above posts in more detail and added in the <?php wp_footer(); ?> just above the end body of the page - and now it works. Perfect thank you.
    (I should say however that emails links are not arriving - but I'm happy with the inline links).
    Great plugin - all the best,
    JMM

  22. mandsconsulting
    Member
    Posted 3 years ago #

    Hi JMM,

    Very glad you got the inline links working. Adding wp_footer() will likely help in ensuring other AJAX-based plugins work for you as well.

    In terms of the email, this can sometimes be related to your hosting providers email/SMTP/relay settings. I suggest a plugin called "WP Mail SMTP" to test your email capabilities.

  23. indigofirefly
    Member
    Posted 3 years ago #

    MandSConsulting -

    I finally figured out I had a missing semi-colon:

    <?php wp_footer() ?>

    vs.

    <?php wp_footer(); ?>

    Oops! It is even listed above since I copied and pasted code in my first post. So, I'd suggest everyone double check each piece of that. Thanks for the help -

  24. mandsconsulting
    Member
    Posted 3 years ago #

    Hi indigofirefly,

    Excellent news. Thanks for posting since your issue was bugging me, not understanding what else the problem could be. Very glad you got your syntax working and that it was indeed just the wp_footer() reference.

    Have a great weekend everyone.

  25. graphus
    Member
    Posted 3 years ago #

    Hi,

    I use Contact Form 7, Download Manager and Email Before Download together. I use BOTH option send my pdf file via email and inline download link. when I send form datas SEND button is freezing. PDF file is dropping my client's spam folder because sender name is wordpress. Can I change it? and what should I do for fixing SEND button?

    Thanks

  26. FBJeffersonPowers
    Member
    Posted 3 years ago #

    I am having the same problem here. The plugin worked just fine with no problems when I installed it on our test server, but when I moved the site to the client's server, the plugin stopped working. I get the email, but the inline link does not appear.

    So far this has been the only issue with moving the site to the new server, and the plugin still works on the test server. wp_footer() is in place, so it's not that.

    http://brandjuice.com/index.php/things-2-know/white-papers/

    Is there any reason why a server move would break the plugin?

  27. kerriewalsh
    Member
    Posted 3 years ago #

    Hi, I cannot get this to work at all. I have the 3 plugins installed and activated, I have followed all the steps, and when i paste in my code [email-download download_id="2" contact_form_id="375"] it just appears like this on the page and doesn't generate the form or anything else. I have checked this <?php wp_footer(); ?> and it is in place at the end of my footer.php before the last body tag..so this is the problem...please please help, as I'm at this all day and sooo frustrated now:( I'm hoping it is something silly I missed as I really need this function to work. Thanking you in advance.

  28. mandsconsulting
    Member
    Posted 3 years ago #

    Hi FBJeffersonPowers,

    We just tried your sample link and were able to access the inline links. It is possible if you had cURL configured in the test machine, that it was not available on the production machine. Either way, looks like you are up and running at this point, correct?

  29. FBJeffersonPowers
    Member
    Posted 3 years ago #

    Actually, we ended up abandoning the email before download plugin in favor of another solution. We may want to re-implement it in the future, so I'll look in to the cURL thing. Thanks for replying.

  30. cmazzan
    Member
    Posted 3 years ago #

    OK -- so I've read all of the above and am still stumped. It was working last night! I was so happy... so I don't think it could be because of the footer tag as mentioned above.

    This morning I had to upload a new file into Downloads. Deleted the old one, so my download is still #1 so the code should still be the same. It is still sending the email with the email address/name captured, but it never displays the download link now. It thinks about it and then stops. The contact form stays in place.

    Since then I have tried creating a new contact form, and tried using a new download... and to no avail.

    My client is stressed and so am I because I put it live since it was working. I am a designer...not a programmer. My programmer is on vacation...Please help!

    http://www.positivelyparenting.com/services/research/

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