Hey coriloury ,
Have you tried writing —
<p>Your Name (required)
[text* your-name] </p>
<p>Your Email (required)
[email* your-email]Note : Please enter your business email id </p>
<p>Your Company Name (required)
[text* your-company-name] </p>
<ebd_left />
<p>[submit “Send”]</p>
Try it once more , it might help.
Otherwise, check if the files are uploading successfully or not, it might also be a problem.
Hi Anika, thank you – I have tried that but it is still only sending one file, whether I put both files together or have them separately, it still just sends one. Thanks anyway!
Hey ,
Once check if all the plugins are up to date or not , i was having the same problem before but then i updated all my plugins and it started working.
And also check for the links individually running them into the browser if the files are successfully uploading or not.
Just tried that and still doesn’t work, for now I will zip the files up together and send out that way.
Thanks again
Hi coriloury,
One note, have you tried to modify item 9.2 in Email Before Download admin settings?
This is where you provide the template for your email. In it you should use [file_urls] as placeholders if you want the email to contain selected files urls.
Thanks for the interest in our plugin.
Hi,
Yes this is the email template I have in 9.2:
Hi there,
Thank you for visiting ….com.
Here is the free guitar tab that you requested:
[file_url]
[file_url]
[file_url]
[file_url]
[file_url]
[file_url]
[file_url]
Sincerely,
Can I just check if multiple file urls should be added separately using ‘Add File’ or all in the same file, one on each line? I have tried both ways and neither worked, but just wondering which is best
Thanks
Hi coriloury,
The template you posted above is incorrect.
You should use [file_urls] as a placeholder for multiple downloads.
and only once in a template
hi coriloury,
Here’s a modified template for you:
Hi there,
Thank you for visiting ….com.
Here is the free guitar tab that you requested:
[file_urls]
Sincerely,
I just tried that and it isn’t working – it’s still just sending one file and it just shows one on the screen also.
I will stick to the zip file for now as that is working for sending multiple downloads.
Thanks
Hi coriloury,
You never mentioned in your posts about another important part. How actually your short code is looking like?
Here is a sample short code for multiple downloads
[email-download download_id=”5,15″ contact_form_id=”11″]
In it you can see that the Download Monitor files IDs should be listed in the “download_id” attribute comma separated.
Got it – it works now thank you – I wasn’t creating a separate download for each file and so hadn’t put each ID in – have done as you said and it is working perfectly now! Thanks all
