Support » Plugin: WooCommerce » Email and Phone number missing in customer e-mail

  • Resolved Udegbunam Chukwudi

    (@strictlyonlinebiz)


    So I’m setting up a simple shopping site for my sister and I’m testing the site at the moment.

    One issue I can’t find a way around is that of missing email and phone number in emails sent to the Shop owner and Customer.

    See screenshot: https://i.ibb.co/9yW08wt/FS.png

    How do I fix this please?

    P.S: I’m running WooCommerce 3.6.3, WordPress 5.2.1 and Using StoreFront (Boutique child theme)

Viewing 6 replies - 1 through 6 (of 6 total)
  • Stef

    (@serafinnyc)

    Can you submit a system report please.

    WooCommerce > Status > Get System Report

    And paste it here wrapped with code tags

    You can take out the URLs if you don’t want those shared. This is usually due to an override of template files or a plugin.

    @serafinnyc Here you go. Thanks

    ### WordPress Environment ###
    
    WordPress address (URL): https://www.xxxxx.com
    Site address (URL): https://www.xxxxxx.com
    WC Version: 3.6.3
    Log Directory Writable: ✔
    WP Version: 5.2.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.1.14 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 64 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.19.7
    NSS/3.27.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.41-84.1
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.6.3
    WC Database Prefix: wp_
    Total Database Size: 3.01MB
    Database Data Size: 2.79MB
    Database Index Size: 0.22MB
    wp_woocommerce_sessions: Data: 0.03MB + Index: 0.00MB
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
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    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB
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    wp_ngg_album: Data: 0.00MB + Index: 0.00MB
    wp_ngg_gallery: Data: 0.00MB + Index: 0.00MB
    wp_ngg_pictures: Data: 0.01MB + Index: 0.00MB
    wp_options: Data: 1.86MB + Index: 0.07MB
    wp_postmeta: Data: 0.56MB + Index: 0.06MB
    wp_posts: Data: 0.31MB + Index: 0.02MB
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    wp_term_taxonomy: Data: 0.00MB + Index: 0.00MB
    wp_tm_taskmeta: Data: 0.00MB + Index: 0.00MB
    wp_tm_tasks: Data: 0.00MB + Index: 0.00MB
    wp_usermeta: Data: 0.01MB + Index: 0.01MB
    wp_users: Data: 0.00MB + Index: 0.01MB
    wp_wc_avatars_cache: Data: 0.00MB + Index: 0.00MB
    wp_wc_comments_subscription: Data: 0.00MB + Index: 0.00MB
    wp_wc_download_log: Data: 0.00MB + Index: 0.00MB
    wp_wc_follow_users: Data: 0.00MB + Index: 0.00MB
    wp_wc_phrases: Data: 0.00MB + Index: 0.00MB
    wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB
    wp_wc_users_voted: Data: 0.00MB + Index: 0.00MB
    wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB
    
    ### Post Type Counts ###
    
    attachment: 28
    custom_css: 1
    customize_changeset: 10
    display_type: 7
    jetpack_migration: 2
    jp_img_sitemap: 1
    jp_sitemap: 1
    jp_sitemap_master: 1
    nav_menu_item: 20
    ngg_gallery: 3
    ngg_pictures: 7
    page: 13
    post: 3
    postman_sent_mail: 27
    product: 15
    revision: 17
    scheduled-action: 1
    shop_order: 4
    wcpa_pt_forms: 1
    wpdiscuz_form: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (20) ###
    
    Akismet Anti-Spam: by Automattic – 4.1.2
    Auto Post Thumbnail: by Aditya Mooley 
    Tarique Sani  – 3.4.1
    
    Automatic image ALT attributes: by Birmingham – 2.0
    Blackhole for Bad Bots: by Jeff Starr – 2.5
    Classic Editor: by WordPress Contributors – 1.5
    Email Text Customizer for WooCommerce: by EnigmaWeb – 1.0.3 – Not tested with the active version of WooCommerce
    Instagram Feed: by Smash Balloon – 1.12
    Jetpack by WordPress.com: by Automattic – 7.3.1
    Mailchimp for WooCommerce: by Mailchimp – 2.1.16 – Not tested with the active version of WooCommerce
    Plugin Central: by Vladimir Prelovac – 2.5.1
    Post SMTP: by Yehuda Hassine – 2.0.2
    SCHEMA for Article: by YAS Global Team – 0.4.1
    Theme Customisations: by WooThemes – 1.0.0
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.14
    
    WooCommerce Custom Product Addons (Free): by Acowebs – 2.3.4
    WooCommerce Google Analytics Integration: by WooCommerce – 1.4.9
    WooCommerce: by Automattic – 3.6.3
    WP-Optimize: by David Anderson
    Ruhani Rabin
    Team Updraft – 2.3.3
    
    WP Rollback: by Impress.org – 1.6
    NextGEN Gallery: by Imagely – 3.2.2
    
    ### Inactive Plugins (1) ###
    
    Hyper Cache: by Stefano Lissa – 3.3.8
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: NGN (₦)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #14 - /shop/
    Cart: #15 - /cart/
    Checkout: #16 - /checkout/
    My account: #17 - /account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Boutique
    Version: 2.0.17
    Author URL: http://woocommerce.com
    Child Theme: ✔
    Parent Theme Name: Storefront
    Parent Theme Version: 2.5.0
    Parent Theme Author URL: https://woocommerce.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: boutique/woocommerce/emails/admin-cancelled-order.php version 2.5.0 is out of date. The core version is 3.6.0
    boutique/woocommerce/emails/admin-failed-order.php version 2.5.0 is out of date. The core version is 3.5.0
    boutique/woocommerce/emails/admin-new-order.php version 2.5.0 is out of date. The core version is 3.5.0
    boutique/woocommerce/emails/customer-completed-order.php version 2.5.0 is out of date. The core version is 3.5.0
    boutique/woocommerce/emails/customer-invoice.php version 2.5.0 is out of date. The core version is 3.5.0
    boutique/woocommerce/emails/customer-new-account.php version 1.6.4 is out of date. The core version is 3.5.2
    boutique/woocommerce/emails/customer-note.php version 2.5.0 is out of date. The core version is 3.6.0
    boutique/woocommerce/emails/customer-on-hold-order.php version 2.5.0 is out of date. The core version is 3.5.0
    boutique/woocommerce/emails/customer-processing-order.php version 2.5.0 is out of date. The core version is 3.5.4
    boutique/woocommerce/emails/customer-refunded-order.php version 2.5.0 is out of date. The core version is 3.5.0
    boutique/woocommerce/emails/customer-reset-password.php version 2.0.0 is out of date. The core version is 3.5.0
    boutique/woocommerce/emails/email-addresses.php version 2.4.0 is out of date. The core version is 3.5.4
    boutique/woocommerce/emails/email-customer-details.php
    boutique/woocommerce/emails/email-footer.php
    boutique/woocommerce/emails/email-header.php
    boutique/woocommerce/emails/email-order-details.php version 2.5.0 is out of date. The core version is 3.3.1
    boutique/woocommerce/emails/email-order-items.php version 2.1.2 is out of date. The core version is 3.5.0
    boutique/woocommerce/emails/email-styles.php version 2.3.0 is out of date. The core version is 3.3.0
    
    Outdated Templates: ❌
    					
    					
    						Learn how to update
    
    ### Action Scheduler ###
    
    Complete: 1
    Oldest: 2019-05-20 12:52:49 +0000
    Newest: 2019-05-20 12:52:49 +0000
    
    Pending: 0
    Oldest: –
    Newest: –
    
    Canceled: 0
    Oldest: –
    Newest: –
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 0
    Oldest: –
    Newest: –
    
    • This reply was modified 1 year, 5 months ago by Udegbunam Chukwudi. Reason: code tags not in place

    @serafinnyc Done. Post was sent to moderation though

    @serafinnyc Meanwhile I turned off Boutique child theme and reverted to StoreFront and the email and phone number now shows under Billing Address but Not Shipping Address.

    https://i.ibb.co/4tKKmJW/Screen-Shot-2019-05-23-at-6-13-33-PM.png

    Stef

    (@serafinnyc)

    Typically doesn’t show under shipping

    It’s standard if you’ve never posted code before or if you didn’t wrap it correctly.

    @serafinnyc Thanks a lot man. I really appreciate the assistance

Viewing 6 replies - 1 through 6 (of 6 total)
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