Support » Plugin: WooCommerce » Email and Phone are missing in woocommerce order

  • Resolved adpu

    (@adpu)


    Hi,

    Im using woocommerce and in some orders, email and phone fields are missing. This is a strange behaviour because it not happens in all orders.
    We believe that it happens when customer select a different foreign country. Is strange but all the issues are in foreign customers.

    I attach you the woocommerce system report:

    ### WordPress Environment ###
    
    WordPress address (URL): https://www.bravanariz.com
    Site address (URL): https://www.bravanariz.com
    WC Version: 4.0.2
    REST API Version: ✔ 1.0.7
    WC Blocks Version: ✔ 2.5.14
    Action Scheduler Version: ✔ 3.1.4
    WC Admin Version: ✔ 1.0.3
    Log Directory Writable: ✔
    WP Version: ❌ 5.4.6 - Hay una versión nueva de WordPress disponible (5.8)
    WP Multisite: –
    WP Memory Limit: 320 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: es_ES
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.2.34
    PHP Post Max Size: 15 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.52.1
    OpenSSL/1.0.2u
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.2.39-MariaDB-10.2.39+maria~stretch-log
    Max Upload Size: 15 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.0.2
    WC Database Prefix: wl_
    Tamaño total de la base de datos: 96.41MB
    Tamaño de los datos de la base de datos: 73.14MB
    Tamaño del índice de la base de datos: 23.27MB
    wl_woocommerce_sessions: Datos: 1.02MB + Índice: 0.02MB + Motor InnoDB
    wl_woocommerce_api_keys: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wl_woocommerce_attribute_taxonomies: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wl_woocommerce_downloadable_product_permissions: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB
    wl_woocommerce_order_items: Datos: 0.11MB + Índice: 0.06MB + Motor InnoDB
    wl_woocommerce_order_itemmeta: Datos: 1.52MB + Índice: 0.61MB + Motor InnoDB
    wl_woocommerce_tax_rates: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB
    wl_woocommerce_tax_rate_locations: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wl_woocommerce_shipping_zones: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_woocommerce_shipping_zone_locations: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wl_woocommerce_shipping_zone_methods: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_woocommerce_payment_tokens: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wl_woocommerce_payment_tokenmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wl_woocommerce_log: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wl_actionscheduler_actions: Datos: 0.11MB + Índice: 0.11MB + Motor InnoDB
    wl_actionscheduler_claims: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wl_actionscheduler_groups: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wl_actionscheduler_logs: Datos: 0.09MB + Índice: 0.09MB + Motor InnoDB
    wl_commentmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wl_comments: Datos: 0.19MB + Índice: 0.16MB + Motor InnoDB
    wl_cscs_db_subscriptions: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_huge_itportfolio_images: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_huge_itportfolio_portfolios: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_hustle_entries: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wl_hustle_entries_meta: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
    wl_hustle_modules: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wl_hustle_modules_meta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wl_hustle_tracking: Datos: 0.02MB + Índice: 0.08MB + Motor InnoDB
    wl_icl_content_status: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wl_icl_core_status: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wl_icl_flags: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wl_icl_languages: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wl_icl_languages_translations: Datos: 0.19MB + Índice: 0.11MB + Motor InnoDB
    wl_icl_locale_map: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_icl_message_status: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wl_icl_mo_files_domains: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wl_icl_node: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_icl_reminders: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_icl_strings: Datos: 3.52MB + Índice: 6.69MB + Motor InnoDB
    wl_icl_string_packages: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_icl_string_pages: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wl_icl_string_positions: Datos: 0.16MB + Índice: 0.05MB + Motor InnoDB
    wl_icl_string_status: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wl_icl_string_translations: Datos: 3.52MB + Índice: 1.95MB + Motor InnoDB
    wl_icl_string_urls: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wl_icl_translate: Datos: 10.52MB + Índice: 0.25MB + Motor InnoDB
    wl_icl_translate_job: Datos: 0.06MB + Índice: 0.02MB + Motor InnoDB
    wl_icl_translations: Datos: 0.27MB + Índice: 0.75MB + Motor InnoDB
    wl_icl_translation_batches: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_icl_translation_downloads: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_icl_translation_status: Datos: 5.52MB + Índice: 0.11MB + Motor InnoDB
    wl_lcachewpr: Datos: 11.52MB + Índice: 0.50MB + Motor InnoDB
    wl_links: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wl_masterslider_options: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wl_masterslider_sliders: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wl_ms_snippets: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_options: Datos: 3.09MB + Índice: 1.23MB + Motor InnoDB
    wl_pcachewpr: Datos: 0.06MB + Índice: 0.02MB + Motor InnoDB
    wl_postmeta: Datos: 8.52MB + Índice: 5.03MB + Motor InnoDB
    wl_posts: Datos: 19.53MB + Índice: 1.09MB + Motor InnoDB
    wl_sgpb_subscribers: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_sgpb_subscription_error_log: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_snippets: Datos: 0.08MB + Índice: 0.00MB + Motor InnoDB
    wl_termmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wl_terms: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wl_term_relationships: Datos: 0.08MB + Índice: 0.05MB + Motor InnoDB
    wl_term_taxonomy: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wl_usermeta: Datos: 1.52MB + Índice: 2.92MB + Motor InnoDB
    wl_users: Datos: 0.08MB + Índice: 0.05MB + Motor InnoDB
    wl_wcpdf_invoice_number: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_wc_admin_notes: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_wc_admin_note_actions: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wl_wc_category_lookup: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_wc_customer_lookup: Datos: 0.09MB + Índice: 0.06MB + Motor InnoDB
    wl_wc_download_log: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wl_wc_order_coupon_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wl_wc_order_product_lookup: Datos: 0.09MB + Índice: 0.06MB + Motor InnoDB
    wl_wc_order_stats: Datos: 0.11MB + Índice: 0.08MB + Motor InnoDB
    wl_wc_order_tax_lookup: Datos: 0.06MB + Índice: 0.03MB + Motor InnoDB
    wl_wc_product_meta_lookup: Datos: 0.06MB + Índice: 0.09MB + Motor InnoDB
    wl_wc_tax_rate_classes: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wl_wc_webhooks: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wl_wpgmza: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_wpgmza_categories: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_wpgmza_category_maps: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_wpgmza_maps: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_wpgmza_polygon: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_wpgmza_polylines: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_wpmcleaner: Datos: 0.08MB + Índice: 0.00MB + Motor InnoDB
    wl_yoast_seo_links: Datos: 0.08MB + Índice: 0.02MB + Motor InnoDB
    wl_yoast_seo_meta: Datos: 0.09MB + Índice: 0.00MB + Motor InnoDB
    
    ### Post Type Counts ###
    
    acf: 5
    acf-field: 14
    acf-field-group: 5
    attachment: 2785
    custom_css: 2
    easingslider: 1
    nav_menu_item: 41
    oembed_cache: 20
    page: 105
    popupbuilder: 7
    post: 156
    product: 274
    revision: 2786
    shop_coupon: 19
    shop_order: 734
    shop_order_refund: 3
    slide: 2
    sm_shortcode: 1
    spucpt: 3
    tribe_events: 18
    tribe_organizer: 9
    tribe_venue: 15
    wp_block: 6
    wppopups: 3
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (18) ###
    
    WPML Multilingual CMS: por OnTheGoSystems – 4.3.12
    Advanced Custom Fields: por Elliot Condon – 5.8.9
    Code Snippets: por Code Snippets Pro – 2.14.0
    Column Shortcodes: por Codepress – 1.0
    Cookie Notice: por dFactory – 1.3.1
    Google Tag Manager for WordPress: por Thomas Geiger – 1.11.4
    Popup Builder: por Sygnoos – 3.69.5
    Redsys WooCommerce: por Redsys – 3.0.1 – No probado con la versión activa de WooCommerce
    WC - APG Campo NIF/CIF/NIE: por Art Project Group – 1.4.0.1 – No probado con la versión activa de WooCommerce
    Product Customer List for WooCommerce: por Kokomo – 2.9.2
    WooCommerce Multilingual: por OnTheGoSystems – 4.8.0
    WooCommerce PDF Invoices & Packing Slips: por Ewout Fernhout – 2.4.10
    WooCommerce: por Automattic – 4.0.2
    Yoast SEO: por Equipo Yoast – 13.5
    WP-ShowHide: por Lester 'GaMerZ' Chan – 1.04
    WPML Media: por OnTheGoSystems – 2.5.5
    WPML String Translation: por OnTheGoSystems – 3.0.9
    WPML Translation Management: por OnTheGoSystems – 2.9.6
    
    ### Inactive Plugins (2) ###
    
    WooCommerce 2Checkout Payment Gateway Version Basic: por N-Media – 6.1
    WP Rocket: por WP Media – 3.5.4
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Base de la tienda: #7798 - /tienda/
    Carrito: #31 - /carrito/
    Finalizar compra: #32 - /finalizar-compra/
    Mi cuenta: #20 - /mi-cuenta/
    Términos y condiciones: #7016 - /terminos-y-condiciones/
    
    ### Theme ###
    
    Name: bravanariz
    Version: 1.0.0
    Author URL: http://underscores.me/
    Child Theme: ❌ – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
    te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: adpu/woocommerce/archive-product.php
    adpu/woocommerce/cart/cart.php
    adpu/woocommerce/checkout/form-checkout.php
    
    ### Action Scheduler ###
    
    Completo: 333
    Oldest: 2021-08-07 09:45:36 +0000
    Newest: 2021-09-05 12:49:13 +0000

    Thanks in advance,

    Regards !!!

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support abwaita a11n

    (@abwaita)

    Hi @adpu,

    Thanks for sharing the System Status Report.

    We believe that it happens when customer select a different foreign country. Is strange but all the issues are in foreign customers.

    Just to check, have you been able to replicate the issue by trying to place an order using a foreign country?

    I suggest that you try doing a conflict test just to check if the issue could be coming from one of the tools that you’re using (theme or plugins). Here are the conflict test steps – https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Let us know how it goes.
    Thanks.

    Thread Starter adpu

    (@adpu)

    Hi abwaita,

    Thanks for your answer,

    I have placed many orders with foreign countries and they all have the problem. I have also replicated orders in different languages ​​and it does not affect. It only affects the country field. It is strange.

    I will try to do a conflict test and I will inform to you,

    Thanks again, have a nice day,

    Regards !!!

    Hi @adpu,

    I see you’ve confirmed that the issue happens only when the orders are placed with foreign countries.

    Can you please first backup your website and database and then update WordPress and WooCommerce to the latest versions?

    You can do the update and the conflict test on a staging area. You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    Once you’re done, let us know, please!

    Thread Starter adpu

    (@adpu)

    Hi Ahmed,

    Let me install the project in staging area and I will try to update it.

    I will inform about it,

    Thanks,

    Thread Starter adpu

    (@adpu)

    Hi again,

    I have created a staging website, I have updated wordpress to 5.8, when I have tried to update woocommerce or another plugin It has said:

    `Update failed: Notice: Undefined index: height in /usr/home/bravanariz.net/web/wp-content/plugins/woocommerce/includes/class-woocommerce.php on line 696 Notice: Undefined index: height in /usr/home/bravanariz.net/web/wp-content/plugins/woocommerce/includes/class-woocommerce.php on line 705 …

    In frontside in somepages it says the following too :

    Notice: Undefined index: height in /usr/home/bravanariz.net/web/wp-content/plugins/woocommerce/includes/class-woocommerce.php on line 696 Notice: Undefined index: height in /usr/home/bravanariz.net/web/wp-content/plugins/woocommerce/includes/class-woocommerce.php on line 705

    Waiting for your reply,

    Regards

    Hi @adpu,

    Since there are errors trying to update the plugins on the staging site, disable all plugins down to WooCommerce and update it – if it still fails let us know with the error it produces.

    Looking forward to hearing back from you!

    Thread Starter adpu

    (@adpu)

    Hi Mike,

    Solved, The mistake was in the theme, After changing the theme, everything works and phones and emails appear in orders with foreign countries. Now I will purge my theme and I will fix the issues.

    Thank you so much everyone for your support,

    Regards !!!

    • This reply was modified 1 year, 4 months ago by adpu.
    Plugin Support abwaita a11n

    (@abwaita)

    Thanks for the update!

    Glad to hear that you were able to find the culprit!

    It seems that you were using a custom theme that had also overridden the woocommerce/checkout/form-checkout.php template.

    As the thread is now resolved, if you have any further questions, please feel free to create a new thread.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Email and Phone are missing in woocommerce order’ is closed to new replies.