Email and Calendar Sync problems and very poor support

  • eugenejbus

    (@eugenejbus)


    1 month ago

    My initial review was not good – this is an updated review.

    I have managed to solve the problems I was having with the help of their support staff, who ended up being professional, helpful and patient. The calendar bookings and email are all working as expected now.

    So I am happier with the support and overall very satisfied with how the Amelia step bookings are working – it is a great plugin when it is eventually set up correctly.

    My advice is that Amelia sort out their response times and help customers to get to the root of issues quicker by providing more detailed indications of what the issues might be. At this time, they are moving their support in-house so it looks like they are working to improve the situation.

    Thank you for the support and getting me up and running.

    Eugene

    • This topic was modified 3 weeks, 5 days ago by eugenejbus.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support stefanpetrov

    (@stefanpetrov)

    1 month ago

    Hi Eugene,

    First of all, we’re truly sorry to hear that you’ve had a negative impression of our product and support.

    I’d like to clarify that Amelia does integrate with Google, Apple, and Outlook Calendar, and these integrations have been thoroughly tested by our developers before being included in any update.

    Please note that we are a small support team handling hundreds of tickets daily. Depending on the complexity of the use case, it may sometimes take longer than usual to resolve issues. We genuinely appreciate your patience and understanding during these times.

    Feel free to share the link to your support ticket, and we’ll be happy to assist you further.

    Thank you again for your understanding.

    Thread Starter eugenejbus

    (@eugenejbus)

    1 month ago

    Hi,

    Thank you for getting back to me.

    I have been informed by the support person that this has now been handed over to the developers, so I will wait for a response from them. I appreciate this – thank you.

    Eugene

    Thread Starter eugenejbus

    (@eugenejbus)

    3 weeks, 6 days ago

    Hi,

    I would like to report that I have been pointed in the right direction and that the emails and calendar bookings are now working.

    A big thank you to your support team and developers!

    Eugene

    Plugin Support aleksandartms

    (@aleksandartms)

    3 weeks, 5 days ago

    We’re delighted to hear this, Eugene!

    If you feel that your experience has improved, and if you’d be open to updating your review, it would mean a lot to us. Reviews are really important for our team and for others considering our product, and your updated perspective would help paint a more complete picture.

    Thanks again for your time and trust and of course, if you need anything else, we’re just a message away!

    Warm regards!

Viewing 4 replies - 1 through 4 (of 4 total)
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