Paid Memberships Pro
[resolved] "Email already taken" message (3 posts)

  1. ChefPerry
    Posted 2 years ago #

    When new customers are filling in their contact and payment information and trying to subscribe, some are getting a message that their "email is already in use" and that they have to log in.

    However, many of them aren't aware of ever having registered, and the system will not allow them to finish the registration process.

    If they use the "Log in/Lost Your Password" link to create a new password, everything seems to be fixed, and they can sign up (though they have to start over, which is a pain).

    Any idea what's causing this, and how I can keep them from having to "sign in" to my page, to use the PMP form? I'm concerned that I'm losing customers who get frustrated and give up, without contacting us.


    Chef Perry


  2. PMPro-Lisa
    Posted 2 years ago #

    Hi ChefPerry,

    Can you please try disabling the Navayan subscribe plugin you are using for awhile - I think this may be creating a conflict.

    I recommend starting with your email newsletter provider's optin code first in the sidebar, then you can test some other plugins to see that they do not conflict.

    If you would like more guidance or hands on help implementing this solution with Paid Memberships Pro, please sign up at http://www.paidmembershipspro.com/pricing.

  3. PMPro-Lisa
    Posted 2 years ago #

    Hi ChefPerry,

    I see that you've removed the other plugin and I hope that has resolved the issue. We have an extension plugin that will integrate with MailChimp or Infusionsoft.

    Let us know if we can help you set these up.

    For now I'm going to close this thread.

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