email address change not working

  • Resolved breaie

    (@breaie)


    6 years ago

    Hi,

    I installed the plugin and later realized I needed to change the email address of where the contact us form should be emailed to. However, the plugin will not change the email address and still sends the form to the other address.
    Is there a way to fix that issue?

    Thanks,

    Brenda

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Ethan Choi

    (@ethanchoi)

    6 years ago

    Hi breaie,

    To troubleshoot the issue, could you check if there are any caching plugin installed on your site, and if so, please clear the cache and try again.

    I hope this helps 🙂

    Thread Starter breaie

    (@breaie)

    6 years ago

    Hi Ethan,

    I’ve done that a few days back. This issue has been ongoing for over a week now.

    Plugin Support Ethan Choi

    (@ethanchoi)

    6 years ago

    Hi breaie,

    Thanks for letting me know. Could you check if you have any SMTP plugin installed on your site?

    Thanks!

    Thread Starter breaie

    (@breaie)

    6 years ago

    Hi Ethan,

    No, the only plugin that may have an SMTP program would be WP Forms. I do not have any other smtp plugins on the site.

    I did deactivate the plugin and later uninstalled it and reinstalled the plugin and cleared cache. Then I reinstalled the plugin thinking that all information would be erased and start fresh. Not. All of my forms came back in the plugin, so I created new forms thinking that may solve the issue. No. Still emails to the wrong email address.

    My user admin profile email was changed after I installed this plugin originally. WP has confirmed this is the email address change was confirmed in the admin panel by them on May 4th.

    I’m at a loss now of what to do. I do like the plugin which was originally Themeisle’s creation. Their stuff rocks!!

    Thanks,

    Brenda

    Plugin Support Ethan Choi

    (@ethanchoi)

    6 years ago

    Hi breaie,

    Thanks for the details! In this case, could you go to the form builder > Settings > Notifications, and use your email address to replace the content in the Send To Email Address field, to see if that helps resolves the issue?

    Thanks 🙂

    Plugin Support Ethan Choi

    (@ethanchoi)

    5 years, 12 months ago

    Hi breaie,

    We have not heard back from you in about a week, so I’ll be closing this thread. If you need any help, please feel free continue this conversation, or start a new thread.

    Thanks 🙂

    Thread Starter breaie

    (@breaie)

    5 years, 12 months ago

    Hi Ethan,

    I tried your above suggestion weeks ago before you posted your suggestion. That does not work either.
    I’m out of ideas on how to correct that problem.

    Thanks.

    Plugin Support Ethan Choi

    (@ethanchoi)

    5 years, 12 months ago

    Hi breaie,

    I’m sorry to hear that!

    In case it helps, could you try using one of the recommended SMTP option in our tutorial? A SMTP plugin configures your to send authenticated emails using a specific email, and helps improve email delivery.

    Hope this helps 🙂

    Thread Starter breaie

    (@breaie)

    5 years, 11 months ago

    Thanks Ethan,
    I’m tired of playing with it.

Viewing 9 replies - 1 through 9 (of 9 total)
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