Title: email additional party
Last modified: June 28, 2022

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# email additional party

 *  Resolved [ianmcguinness](https://wordpress.org/support/users/ianmcguinness/)
 * (@ianmcguinness)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/email-additional-party/)
 * I would like to be able to send a message to another person (not the ticket creator)
   within a ticket and I haven’t been able to find a way / add-on to let me do it
   but I thought I should ask.
 * Essentially, User A creates a ticket via email to the support email address and
   a ticket is created.
    Agent 1 wants to confirm something with user A’s manager
   and so needs to email user B but wants to keep it in the ticket.
 * Is there a way to do that?
 * Thanks

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [sademhaj](https://wordpress.org/support/users/jahmedas/)
 * (@jahmedas)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/email-additional-party/#post-15779426)
 * Hi [@ianmcguinness](https://wordpress.org/support/users/ianmcguinness/)
 * Yes, you can achieve this goal with our PowerPack (Productivity) addon, please
   check here
    [https://getawesomesupport.com/addons/productivity/](https://getawesomesupport.com/addons/productivity/)
   [https://getawesomesupport.com/documentation/productivity/overview/](https://getawesomesupport.com/documentation/productivity/overview/)
 * If you have any further questions, please let me know.
 * Regards
 *  Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * (@yeisonbp)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/email-additional-party/#post-15822766)
 * Hi,
 * Marking as clarified. Any further assistance, let us know.
 * Best regards.
 *  Thread Starter [ianmcguinness](https://wordpress.org/support/users/ianmcguinness/)
 * (@ianmcguinness)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/email-additional-party/#post-15823036)
 * Hi,
    Sorry but for some reason I didn’t get notified about the first reply.
 * Thanks for the link, I already have powerpack installed but it’s not quite what
   I need / want to do.
 * The powerpack allows me to add additional emails to the requesting users profile
   and then include that address in all communication for the ticket.
 * what I want is to be able to email a separate user a question from the ticket
   and have their reply go back into the ticket but not include them in further 
   emails/notices/surveys etc
 * Thanks
    Ian
 *  Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * (@yeisonbp)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/email-additional-party/#post-15826914)
 * Hi [@ianmcguinness](https://wordpress.org/support/users/ianmcguinness/),
 * We currently don’t have that feature, but we can add it to the feature request
   list. If you are interested in a quote, you can fill in the form below:
 * – [https://getawesomesupport.com/contact/](https://getawesomesupport.com/contact/)
 * Best Regards.
 *  Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * (@yeisonbp)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/email-additional-party/#post-15858463)
 * Hi,
 * Marking as clarified. Any further assistance you need, let me know.
 * Best regards.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘email additional party’ is closed to new replies.

 * ![](https://ps.w.org/awesome-support/assets/icon-256x256.png?rev=1849681)
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 * 5 replies
 * 3 participants
 * Last reply from: [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * Last activity: [3 years, 10 months ago](https://wordpress.org/support/topic/email-additional-party/#post-15858463)
 * Status: resolved