Title: Email Actions Last modified: August 31, 2016 --- # Email Actions * Resolved [jeanfrancoislortie](https://wordpress.org/support/users/jeanfrancoislortie/) * (@jeanfrancoislortie) * [9 years, 11 months ago](https://wordpress.org/support/topic/email-actions/) * When sending email confirmation to amnistrator fied result dont appear just the formula (info ok in messages area) can you help tks ex: Nom: $NAME * [https://wordpress.org/plugins/engage-forms/](https://wordpress.org/plugins/engage-forms/) Viewing 13 replies - 1 through 13 (of 13 total) * Plugin Author [Digital Arm](https://wordpress.org/support/users/digital-arm/) * (@digital-arm) * [9 years, 11 months ago](https://wordpress.org/support/topic/email-actions/#post-7355267) * Hi, * Can you check and confirm that your form has a field with the field label set to: Name * When you set up the email action and click on the dropdown labelled “Add Field Response To Email Content” do you have an option appearing as: Name * Thanks. * Thread Starter [jeanfrancoislortie](https://wordpress.org/support/users/jeanfrancoislortie/) * (@jeanfrancoislortie) * [9 years, 11 months ago](https://wordpress.org/support/topic/email-actions/#post-7355274) * Thanks for the fast answer i join my setup in dropbox * [https://www.dropbox.com/s/ot8rs7pw2rv5ajj/Feedback.pdf?dl=0](https://www.dropbox.com/s/ot8rs7pw2rv5ajj/Feedback.pdf?dl=0) * Plugin Author [Digital Arm](https://wordpress.org/support/users/digital-arm/) * (@digital-arm) * [9 years, 11 months ago](https://wordpress.org/support/topic/email-actions/#post-7355280) * Looking at the third screenshot, I can see NOM in the subject and NOM in the email content. Does that mean the issue is now resolved? If not, please explain again where the issue is. * Thanks. * Thread Starter [jeanfrancoislortie](https://wordpress.org/support/users/jeanfrancoislortie/) * (@jeanfrancoislortie) * [9 years, 11 months ago](https://wordpress.org/support/topic/email-actions/#post-7355284) * Not at all i am not suppose to receive info that customer fill in the form * Check that * [https://www.dropbox.com/s/5cnf61h4lunkv33/Feedback2.pdf?dl=0](https://www.dropbox.com/s/5cnf61h4lunkv33/Feedback2.pdf?dl=0) * tks again… * Plugin Author [Digital Arm](https://wordpress.org/support/users/digital-arm/) * (@digital-arm) * [9 years, 11 months ago](https://wordpress.org/support/topic/email-actions/#post-7355299) * Oh that is odd. Yes you are supposed to receive the info in the email. * What I would suggest is deleting everything in the email content box, then clicking the “Prefil With Email Template” button – this will ensure the values are correct. * If this still doesn’t work, I’d be happy to log in and have a look. If you are happy to create a temporary administrator account for [support@digitalarm.co.uk](https://wordpress.org/support/topic/email-actions/support@digitalarm.co.uk?output_format=md) I’ll be able to find out where the problem is. * Thread Starter [jeanfrancoislortie](https://wordpress.org/support/users/jeanfrancoislortie/) * (@jeanfrancoislortie) * [9 years, 11 months ago](https://wordpress.org/support/topic/email-actions/#post-7355312) * Just did same result, even try with chrome and firefox * Thread Starter [jeanfrancoislortie](https://wordpress.org/support/users/jeanfrancoislortie/) * (@jeanfrancoislortie) * [9 years, 11 months ago](https://wordpress.org/support/topic/email-actions/#post-7355314) * Not sure yet how to create temporary administrator (never done yet), let me find out how and get back to you… * Plugin Author [Digital Arm](https://wordpress.org/support/users/digital-arm/) * (@digital-arm) * [9 years, 11 months ago](https://wordpress.org/support/topic/email-actions/#post-7355318) * Sorry to hear that didn’t help. * I just mean an administrator account that you delete afterwards 🙂 * We will be adding an export feature in a future version which will help us troubleshooting issues but for now I’m not sure what else to suggest without having a look. * Thread Starter [jeanfrancoislortie](https://wordpress.org/support/users/jeanfrancoislortie/) * (@jeanfrancoislortie) * [9 years, 11 months ago](https://wordpress.org/support/topic/email-actions/#post-7355327) * I am hosting with GoDaddy i got multiple customers under same account, for security reason cannot do that , but i am available for a Teamviewer session … * Thread Starter [jeanfrancoislortie](https://wordpress.org/support/users/jeanfrancoislortie/) * (@jeanfrancoislortie) * [9 years, 11 months ago](https://wordpress.org/support/topic/email-actions/#post-7355328) * I guess i can live with that bug until you solve it anyway info is store correctly, because i like your products… * Plugin Author [Digital Arm](https://wordpress.org/support/users/digital-arm/) * (@digital-arm) * [9 years, 11 months ago](https://wordpress.org/support/topic/email-actions/#post-7355331) * Please email your TeamViewer ID and password to [support@digitalarm.co.uk](https://wordpress.org/support/topic/email-actions/support@digitalarm.co.uk?output_format=md)– I’ll connect as soon as I get that through. * Thanks! * Thread Starter [jeanfrancoislortie](https://wordpress.org/support/users/jeanfrancoislortie/) * (@jeanfrancoislortie) * [9 years, 11 months ago](https://wordpress.org/support/topic/email-actions/#post-7355402) * Because of time frame don’t have time to troubleshoot for now, but please let me now if your next version fixed that bug… Thanks !!! * Plugin Author [Digital Arm](https://wordpress.org/support/users/digital-arm/) * (@digital-arm) * [9 years, 3 months ago](https://wordpress.org/support/topic/email-actions/#post-8642222) * If you could update to the latest version this issue should now hopefully be resolved for you! * Thanks! Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Email Actions’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/engage-forms_36abd6.svg) * [Engage Forms](https://wordpress.org/plugins/engage-forms/) * [Frequently Asked Questions](https://wordpress.org/plugins/engage-forms/#faq) * [Support Threads](https://wordpress.org/support/plugin/engage-forms/) * [Active Topics](https://wordpress.org/support/plugin/engage-forms/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/engage-forms/unresolved/) * [Reviews](https://wordpress.org/support/plugin/engage-forms/reviews/) * 13 replies * 2 participants * Last reply from: [Digital Arm](https://wordpress.org/support/users/digital-arm/) * Last activity: [9 years, 3 months ago](https://wordpress.org/support/topic/email-actions/#post-8642222) * Status: resolved