• Resolved dnesselroad

    (@dnesselroad)


    Hello, I have installed the plugin on three separate websites and every time I try to Add New Form my screen just goes blank. Here is a short video of this issue on my latest install. https://www.screencast.com/t/DFjUrVRo1sV

    Latest Version of Elmentor
    Latest Version of Elemailer Lite
    Everything installed fine
    Try to create a new form and the screen just has a overlay and no popup for the form
    There are no popup blockers turn on either

    The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Author Elemailer

    (@elemailer)

    Hi,

    Thank you for getting in touch and glad to see that you wanted to try elemailer.

    Now regarding the issue, on my fresh install I am unable to replicate the issue so I am assuming it’s due to some js conflict on your site(s), can you check if disabling the cache module and clearing the cache helps? If not please test on staging site ( since you said you have tried it on may install ) where you only have elementor, elementor pro and elemailer lite enabled.

    I wanted to inform you that we have been notified that with the new elementor pro 3.5 version the form is still sending the default elementor email template even if elemailer is selected. We are looking into it and we should be able to solve it soon.

    Plugin Author Elemailer

    (@elemailer)

    Quick update, we have resolved the compatibility issue with elementor pro 3.5. So email should be working fine now.

    But if your other issue persists, kindly follow what was suggested above.

    Thread Starter dnesselroad

    (@dnesselroad)

    Ok so I did a fresh install and narrowed the issue down to ACF Frontend. I use it to power the site’s front end. Do you know why these two plugins would not play nice together? ACF Frontend is a major plugin and I thought the two would cooperate.

    Plugin Author Elemailer

    (@elemailer)

    Hi, thanks for the details. We will check it and update you here soon @dnesselroad

    • This reply was modified 7 months, 3 weeks ago by Elemailer.
    • This reply was modified 7 months, 3 weeks ago by Elemailer.
    Plugin Author Elemailer

    (@elemailer)

    We have released a new version and fixed the compatibility issue with ACF fronted. Please update and it should fix the issue for you.

    Thread Starter dnesselroad

    (@dnesselroad)

    You are absolutely awesome. Thank you for waving your magic wand and creating that solution! Unbelievable it was in such a timely fashion. If this works out I will purchase your plugin for every site I create. Thank you again

    You have informed about this problem:

    “I wanted to inform you that we have been notified that with the new elementor pro 3.5 version the form is still sending the default elementor email template even if elemailer is selected. We are looking into it and we should be able to solve it soon.”

    When will it be solved?

    Plugin Author Elemailer

    (@elemailer)

    @tknnoe This has been resolved with our latest update. Please make sure you have updated your elemailer plugin to the latest release. Thanks for staying with us.

    • This reply was modified 7 months, 2 weeks ago by Elemailer.

    I am using elemailer ver. 1.04. I think it´s the latest? My form is still sending the default elementor email template instead of the elemailer.

    Plugin Author Elemailer

    (@elemailer)

    Hi @tknnoe ,

    I just tried with —

    Elementor – Version 3.4.7
    Elementor pro – Version 3.5.0
    Elemailer – 1.0.4, and I see it works fine. Please do disable other plugins on your site temporarily and see if that helps to find out of it’s due to conflict with another addon/plugin.

    Don’t forget to select your email template : https://ps.w.org/elemailer-lite/assets/screenshot-3.png

    Looking forward to hearing from you.

    I have updated Elementer Pro to 3.5.1 and now it works. Thanks.

    Plugin Author Elemailer

    (@elemailer)

    @tknnoe Glad to hear that. May I know what the older version was when it was not working?

    I was using Elementer 3.4.7 and Elementer Pro 3.5.0. I am considering buying Elemailer Pro. Is there better documentation than the one I can read on the website or is there a video?

    Plugin Author Elemailer

    (@elemailer)

    Hi,

    Thanks for the info.

    As for the query, we are still working on video and docs. There is no video for pro at the moment but we are hoping to get some good videos and articles up and running soon. Thanks for your interest.

    Regards,

Viewing 14 replies - 1 through 14 (of 14 total)
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