Elements Kit causing Elementor to not load

Resolved deidret
(@deidret)

2 years, 6 months ago

Hi,
Elementor will not load. Was using it for a few days until this morning.
Ive tried everything.
Ive made the resources higher:
PHP 7.4
max_execution_time – 500
max_input_time – -1
max_input_vars – 5000
memory_limit – 1024MB
post_max_size – 1024MB
upload_max_filesize – 512MB

And the problem is still the same, what else can I do?

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

(@benjirahmed)

From your given website address I can clearly see that you are using Hello theme by Elementor and just Elementor with Pro version, ElementsKit Lite and Woocommerce plugin.

So, with this basic plugin and Hello theme there shouldn’t be any issue at all. But to investigate the issue more precisely please send us your system info from here (screenshot)

Waiting for your valuable response and we are always here to help you.

Regards,
Benjir

Thread Starter

deidret

(@deidret)

2 years, 6 months ago

Hello,
Thank you for the quick reply, here are the details

== Server Environment ==
	Operating System: Linux
	Software: LiteSpeed
	MySQL version: MariaDB Server v10.3.28
	PHP Version: 7.4.16
	PHP Max Input Vars: 5000
	PHP Max Post Size: 1024M
	GD Installed: Yes
	ZIP Installed: Yes
	Write Permissions: All right
	Elementor Library: Connected

== WordPress Environment ==
	Version: 5.8.1
	Site URL: https://athenawebtest.com/upperedge
	Home URL: https://athenawebtest.com/upperedge
	WP Multisite: No
	Max Upload Size: 512 MB
	Memory limit: 1024M
	Permalink Structure: /%postname%/
	Language: en-US
	Timezone: 0
	Debug Mode: Inactive

== Theme ==
	Name: Hello Elementor
	Version: 2.4.1
	Author: Elementor Team
	Child Theme: No

== User ==
	Role: administrator
	WP Profile lang: en_US
	User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.82 Safari/537.36

== Active Plugins ==
	Elementor
		Version: 3.4.4
		Author: Elementor.com

	Elementor Pro
		Version: 3.4.1
		Author: Elementor.com

	ElementsKit Lite
		Version: 2.3.7
		Author: Wpmet

	Envato Elements
		Version: 2.0.9
		Author: Envato

	Rank Math SEO
		Version: 1.0.72
		Author: Rank Math

	Really Simple SSL
		Version: 5.1.0
		Author: Really Simple Plugins

	ShortPixel Image Optimizer
		Version: 4.22.5
		Author: ShortPixel

	WooCommerce
		Version: 5.7.1
		Author: Automattic

	Wordfence Security
		Version: 7.5.5
		Author: Wordfence

	WPvivid Backup Plugin
		Version: 0.9.62
		Author: WPvivid Team

== Must-Use Plugins ==
	Elementor Safe Mode
		Version: 1.0.0
		Author: Elementor.com

== Elementor - Compatibility Tag ==
	
	Elementor Pro: Compatible
	Envato Elements: Incompatible

== Elementor Pro - Compatibility Tag ==
	
	Envato Elements: Incompatible

== Elements Usage ==
	
	archive : 2
		archive-posts : 1
		heading : 1
		icon-list : 1
		search-form : 1
	footer : 1
		divider : 1
		form : 1
		heading : 7
		image : 1
		nav-menu : 2
		social-icons : 1
		text-editor : 3
	header : 2
		icon-list : 2
		image : 2
		nav-menu : 2
		search-form : 2
	page : 5
		blockquote : 1
		button : 5
		call-to-action : 5
		divider : 1
		elementskit-accordion : 2
		elementskit-icon-box : 17
		elementskit-video : 2
		form : 2
		google_maps : 2
		heading : 43
		icon-list : 5
		image : 3
		image-carousel : 2
		posts : 2
		premium-addon-person : 1
		social-icons : 1
		text-editor : 13
	product : 1
		divider : 1
		icon-list : 1
		woocommerce-breadcrumb : 1
		woocommerce-product-data-tabs : 1
		woocommerce-product-images : 1
		woocommerce-product-rating : 1
		woocommerce-product-related : 1
		woocommerce-product-short-description : 1
		woocommerce-product-title : 1
	section : 3
		blockquote : 1
		button : 4
		call-to-action : 2
		countdown : 1
		elementskit-icon-box : 10
		elementskit-testimonial : 1
		elementskit-video : 1
		form : 2
		google_maps : 1
		heading : 24
		icon-list : 1
		image : 1
		image-carousel : 1
		posts : 1
		premium-addon-person : 1
		social-icons : 1
		text-editor : 5
		woocommerce-products : 3
	wp-post : 13
		button : 16
		divider : 10
		ekit-nav-menu : 1
		elementskit-heading : 5
		elementskit-page-list : 5
		form : 6
		google_maps : 1
		heading : 13
		icon-list : 7
		image : 42
		post-info : 5
		posts : 5
		search-form : 6
		text-editor : 32
		theme-post-featured-image : 5
		theme-post-title : 5
	wp-page : 10
		blockquote : 1
		button : 2
		call-to-action : 2
		divider : 1
		elementskit-accordion : 2
		elementskit-icon-box : 12
		form : 1
		google_maps : 1
		heading : 26
		icon : 3
		icon-list : 6
		image : 19
		image-box : 7
		image-carousel : 1
		mdp-huger-elementor : 1
		posts : 2
		social-icons : 1
		text-editor : 8
	single-post : 1
		author-box : 1
		divider : 2
		form : 1
		heading : 2
		icon-list : 1
		post-comments : 1
		post-info : 1
		posts : 1
		search-form : 1
		text-editor : 1
		theme-post-content : 1
		theme-post-featured-image : 1
		theme-post-title : 1
	product-archive : 136
		call-to-action : 32
		heading : 16
		search-form : 16
		theme-archive-title : 16
		wc-archive-products : 16
		wc-categories : 16
		woocommerce-archive-description : 16
		woocommerce-breadcrumb : 16
	error-404 : 1
		button : 1
		heading : 4

== Log ==
	
Log: showing 20 of 222021-08-17 16:14:34 [info] Elementor Pro/Upgrades - _v_3_1_0_media_carousel Finished 
2021-08-17 16:14:34 [info] Elementor Pro/Upgrades - _v_3_1_0_reviews Start  
2021-08-17 16:14:34 [info] Elementor Pro/Upgrades - _v_3_1_0_reviews Finished 
2021-08-17 16:14:34 [info] Elementor Pro/Upgrades - _v_3_1_0_testimonial_carousel Start  
2021-08-17 16:14:34 [info] Elementor Pro/Upgrades - _v_3_1_0_testimonial_carousel Finished 
2021-08-17 16:14:34 [info] Elementor Pro/Upgrades - _v_3_1_0_slides Start  
2021-08-17 16:14:34 [info] Elementor Pro/Upgrades - _v_3_1_0_slides Finished 
2021-08-17 16:14:34 [info] Elementor Pro/Upgrades - _v_3_3_0_nav_menu_icon Start  
2021-08-17 16:14:34 [info] Elementor Pro/Upgrades - _v_3_3_0_nav_menu_icon Finished 
2021-08-17 16:14:34 [info] Elementor Pro/Upgrades - _v_3_3_0_recalc_usage_data Start  
2021-08-17 16:14:34 [info] Elementor Pro/Upgrades - _v_3_3_0_recalc_usage_data Finished 
2021-08-17 16:14:34 [info] Elementor data updater process has been completed. [array (
  'plugin' => 'Elementor Pro',
  'from' => '3.0.10',
  'to' => '3.3.7',
)]
2021-08-17 16:14:34 [info] Elementor data updater process has been queued. [array (
  'plugin' => 'Elementor Pro',
  'from' => '3.0.10',
  'to' => '3.3.7',
)]
2021-08-17 16:14:35 [info] Elementor data updater process has been queued. [array (
  'plugin' => 'Elementor Pro',
  'from' => '3.0.10',
  'to' => '3.3.7',
)]
2021-09-10 06:54:31 [info] Elementor data updater process has been queued. [array (
  'plugin' => 'Elementor',
  'from' => '3.4.0',
  'to' => '3.4.3',
)]
2021-09-10 06:54:31 [info] elementor::elementor_updater Started 
2021-09-10 06:54:31 [info] Elementor/Upgrades - _on_each_version Start  
2021-09-10 06:54:32 [info] Elementor/Upgrades - _on_each_version Finished 
2021-09-10 06:54:32 [info] Elementor data updater process has been completed. [array (
  'plugin' => 'Elementor',
  'from' => '3.4.0',
  'to' => '3.4.3',
)]
2021-09-10 06:54:33 [info] Elementor data updater process has been queued. [array (
  'plugin' => 'Elementor',
  'from' => '3.4.0',
  'to' => '3.4.3',
)]

PHP: showing 2 of 2PHP: 2021-08-17 18:39:44 [notice X 2][/home/cryptoin/athenawebtest.com/upperedge/wp-content/plugins/elementor/includes/managers/image.php::34] Undefined index: size [array (
  'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
PHP: 2021-09-10 10:04:29 [notice X 5][/home/cryptoin/athenawebtest.com/upperedge/wp-content/plugins/elementor/core/common/modules/ajax/module.php::171] Undefined index: data [array (
  'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]

Benjir Ahmed

(@benjirahmed)

2 years, 6 months ago

Hey @deidret ,

Thanks for the information. Can you please try to deactivate all the plugins except Elementor and ElementsKit to check if that solves the issue?

After that if the issue still persists then we need to check the issue from your WordPress dashboard to inspect it more clearly.

Please navigate to plugins details page then open a support ticket at our support center and our dedicated support team will help you to find out the actual issue.

Regards,
Benjir

Thread Starter

deidret

(@deidret)

2 years, 6 months ago

Hi Benjir,
Its working fine now. Maybe just had to be patient and wait for all the settings to implement properly.
Thank you for the great support and quick messaging.

Viewing 4 replies - 1 through 4 (of 4 total)

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