Title: Elementor with OceanWP not loading Last modified: April 14, 2021 --- # Elementor with OceanWP not loading * [pothound](https://wordpress.org/support/users/pothound/) * (@pothound) * [5 years, 2 months ago](https://wordpress.org/support/topic/elementor-with-oceanwp-not-loading/) * Hi Team Hope someone can help me. The back-end started to load slow about 4 months ago. We are now at a point where the Elementor does not load anymore at all. This is what I have done so far: – max_execution_time increased to 300 – memory_limite: changed to 512 – post_max_size: changed to 128 * Changed hosting plan as we were reaching I/O Usage. * – Disabled ALL the plugins except of the Elementor ones and Elementor is still not loading…. * I am at a loss….. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Felementor-with-oceanwp-not-loading%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/elementor-with-oceanwp-not-loading/page/2/?output_format=md) [→](https://wordpress.org/support/topic/elementor-with-oceanwp-not-loading/page/2/?output_format=md) * [Abhishek](https://wordpress.org/support/users/abhikr781/) * (@abhikr781) * [5 years, 2 months ago](https://wordpress.org/support/topic/elementor-with-oceanwp-not-loading/#post-14322027) * Hello, * please go to Settings > Permalinks, select the plain permalink structure, Save Changes. For instance, now select again your previous permalink structure, save changes, and check. * If not resolved with the above, kindly follow the troubleshooting doc: [https://elementor.com/help/cant-edit-with-elementor/](https://elementor.com/help/cant-edit-with-elementor/) * Thread Starter [pothound](https://wordpress.org/support/users/pothound/) * (@pothound) * [5 years, 2 months ago](https://wordpress.org/support/topic/elementor-with-oceanwp-not-loading/#post-14322929) * Hi [@abhikr781](https://wordpress.org/support/users/abhikr781/) still not working, done all of suggestions in that document already. Trying to fix this since days…. * Thread Starter [pothound](https://wordpress.org/support/users/pothound/) * (@pothound) * [5 years, 2 months ago](https://wordpress.org/support/topic/elementor-with-oceanwp-not-loading/#post-14323440) * Maybe the system info helps? Seems there is a PHP error * ``` == Server Environment == Operating System: Linux Software: Apache MySQL version: MySQL Community Server (GPL) v5.6.49 PHP Version: 7.4.11 PHP Max Input Vars: 1000 PHP Max Post Size: 128M GD Installed: Yes ZIP Installed: Yes Write Permissions: All right Elementor Library: Connected == WordPress Environment == Version: 5.7.1 Site URL: https://caribbeanhorizons.com Home URL: https://caribbeanhorizons.com WP Multisite: No Max Upload Size: 32 MB Memory limit: 512M Permalink Structure: /%postname%/ Language: en-US Timezone: America/Grenada Debug Mode: Inactive == Theme == Name: Caribbean Horizons Grenada Version: 1.0 Author: Daniela Froehlich Child Theme: Yes Parent Theme Name: OceanWP Parent Theme Version: 2.0.6 Parent Theme Author: Nick == User == Role: administrator WP Profile lang: en_US User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:87.0) Gecko/20100101 Firefox/87.0 == Active Plugins == Asset CleanUp: Page Speed Booster Version: 1.3.7.7 Author: Gabe Livan Classic Editor Version: 1.6 Author: WordPress Contributors Contact Form 7 Version: 5.4 Author: Takayuki Miyoshi Customizer Export/Import Version: 0.9.2 Author: The Beaver Builder Team Elementor Version: 3.1.4 Author: Elementor.com Essential Addons for Elementor Version: 4.6.2 Author: WPDeveloper FooBox Image Lightbox Version: 2.7.16 Author: FooPlugins Health Check & Troubleshooting Version: 1.4.5 Author: The WordPress.org community Ocean Extra Version: 1.7.4 Author: OceanWP Smart Slider 3 Version: 3.4.1.17 Author: Nextend Smash Balloon Custom Facebook Feed Version: 2.19.1 Author: Smash Balloon Smush Version: 3.8.4 Author: WPMU DEV Sticky Menu (or Anything!) on Scroll Version: 2.31 Author: WebFactory Ltd UpdraftPlus - Backup/Restore Version: 1.16.53 Author: UpdraftPlus.Com, DavidAnderson Wordfence Security Version: 7.5.2 Author: Wordfence WP-Optimize - Clean, Compress, Cache Version: 3.1.8 Author: David Anderson, Ruhani Rabin, Team Updraft WP Super Cache Version: 1.7.2 Author: Automattic Yoast SEO Version: 16.1.1 Author: Team Yoast == Must-Use Plugins == Elementor Safe Mode Version: 1.0.0 Author: Elementor.com == Elementor - Compatibility Tag == Essential Addons for Elementor: header_not_exists == Elements Usage == section : 4 html : 2 smartslider : 2 text-editor : 5 wp-post : heading : 4 image : 2 text-editor : 2 wp-widget-nav_menu : 2 wp-page : 60 button : 3 divider : 7 heading : 1 html : 65 image : 9 shortcode : 3 smartslider : 38 text-editor : 248 == Log == PHP: showing 2 of 2PHP: 2021-04-14 13:46:04 [notice X 1][/home/lbf3ym8piqy5/public_html/wp-content/plugins/elementor/modules/usage/module.php::78] Undefined index: publish [array ( 'trace' => ' #0: Elementor\Core\Logger\Manager -> shutdown() ', )] PHP: 2021-04-15 10:06:31 [notice X 1][/home/lbf3ym8piqy5/public_html/wp-content/plugins/elementor/core/common/modules/ajax/module.php::171] Undefined index: data [array ( 'trace' => ' #0: Elementor\Core\Logger\Manager -> shutdown() ', )] ``` * [Abhishek](https://wordpress.org/support/users/abhikr781/) * (@abhikr781) * [5 years, 1 month ago](https://wordpress.org/support/topic/elementor-with-oceanwp-not-loading/#post-14330330) * Hello, * That is quite odd, Please disable all the plugins except elementor and switch to the parent theme and check if it is working or facing the same issue. * Thread Starter [pothound](https://wordpress.org/support/users/pothound/) * (@pothound) * [5 years, 1 month ago](https://wordpress.org/support/topic/elementor-with-oceanwp-not-loading/#post-14331471) * Hi [@abhikr781](https://wordpress.org/support/users/abhikr781/) thanks for your answer. I did a lot of troubleshooting and unfortunately it is a JS which I need for the site. * `">JavaScript ` * I use a plugin to load it on the front-end only but it is still not working. As soon as this script is used, the Elementor does not load anymore… * It used to work until about 5 months ago when it stopped. - This reply was modified 5 years, 1 month ago by [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/). - This reply was modified 5 years, 1 month ago by [pothound](https://wordpress.org/support/users/pothound/). * Thread Starter [pothound](https://wordpress.org/support/users/pothound/) * (@pothound) * [5 years, 1 month ago](https://wordpress.org/support/topic/elementor-with-oceanwp-not-loading/#post-14333408) * Hi [@abhikr781](https://wordpress.org/support/users/abhikr781/) did some more troubleshooting, it works with the Astra theme using Elementor. Strange enough the JS code works with WP Ocean on an other server (different Hosting Company). So there is some JS that is messing up on the server. And it worked up until about 4 months ago but as we did not need to make text changes we did not notice earlier…. Any idea? If not I will have to switch themes which is not something I want to…. * [Abhishek](https://wordpress.org/support/users/abhikr781/) * (@abhikr781) * [5 years, 1 month ago](https://wordpress.org/support/topic/elementor-with-oceanwp-not-loading/#post-14359649) * Hello, * I can understand your concern but I have checked the theme with elementor and it is working fine on my end. I don’t know why it is not working on your site, maybe I’m unable to replicate create the scenario which you have on your site. Since our support is limited here, we can’t provide support above a specific limit and wp forum guidelines. * If possible open a ticket at the helpdesk, so we can try to take a closure look into the issue. * Thread Starter [pothound](https://wordpress.org/support/users/pothound/) * (@pothound) * [5 years, 1 month ago](https://wordpress.org/support/topic/elementor-with-oceanwp-not-loading/#post-14360250) * Hi [@abhikr781](https://wordpress.org/support/users/abhikr781/) thank you, however I am not a paid customer, so can not open a support ticket…. - This reply was modified 5 years, 1 month ago by [pothound](https://wordpress.org/support/users/pothound/). * [Abhishek](https://wordpress.org/support/users/abhikr781/) * (@abhikr781) * [5 years, 1 month ago](https://wordpress.org/support/topic/elementor-with-oceanwp-not-loading/#post-14365130) * You can open a ticket in prepurchase. Try to switch to the parent theme and check if it is working or facing the same issue. Because support is limited here, I can only suggest you the troubleshooting steps. * Thread Starter [pothound](https://wordpress.org/support/users/pothound/) * (@pothound) * [5 years, 1 month ago](https://wordpress.org/support/topic/elementor-with-oceanwp-not-loading/#post-14367183) * Hey [@abhikr781](https://wordpress.org/support/users/abhikr781/) it does happen with the parent theme. But it does not happen with the same settings on another server…. 🙁 Do you think you can help? Must be a JS conflict… * [Abhishek](https://wordpress.org/support/users/abhikr781/) * (@abhikr781) * [5 years, 1 month ago](https://wordpress.org/support/topic/elementor-with-oceanwp-not-loading/#post-14374915) * Hello, * A new version of the theme and Ocean extra plugin has been released. Kindly try to update the theme and plugin to the latest version and check. * And If it is working with the parent theme then there could be some issue with the custom codes if you have added any. * Thread Starter [pothound](https://wordpress.org/support/users/pothound/) * (@pothound) * [5 years, 1 month ago](https://wordpress.org/support/topic/elementor-with-oceanwp-not-loading/#post-14376527) * Hey [@abhikr781](https://wordpress.org/support/users/abhikr781/) thanks but still does not work….:-( * [Abhishek](https://wordpress.org/support/users/abhikr781/) * (@abhikr781) * [5 years, 1 month ago](https://wordpress.org/support/topic/elementor-with-oceanwp-not-loading/#post-14389259) * Hello, * Are you using the official child theme or created with any plugin? It seems some issue with your child theme because it’s working fine with the parent theme. [https://docs.oceanwp.org/article/90-sample-child-theme](https://docs.oceanwp.org/article/90-sample-child-theme) * Thread Starter [pothound](https://wordpress.org/support/users/pothound/) * (@pothound) * [5 years, 1 month ago](https://wordpress.org/support/topic/elementor-with-oceanwp-not-loading/#post-14389637) * Hey [@abhikr781](https://wordpress.org/support/users/abhikr781/) I am using the official child theme. And it is NOT working with the parent theme. It works with the Astra Theme. However it works on an other server….. But I can not move hosting and my customer is on a shared server. It must be some JS issue. Very difficult to trouble shoot I guess. But I know for sure that it worked up to about 5 months ago…. * [Abhishek](https://wordpress.org/support/users/abhikr781/) * (@abhikr781) * [5 years, 1 month ago](https://wordpress.org/support/topic/elementor-with-oceanwp-not-loading/#post-14398064) * Hello, * I can understand your concern but sometimes, issues need to take a closer look to find the causes for the issue. and Here support is limited so I can only suggest you the steps. * If possible open a support ticket at official site, so I can try to take a closure look. Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/elementor-with-oceanwp-not-loading/page/2/?output_format=md) [→](https://wordpress.org/support/topic/elementor-with-oceanwp-not-loading/page/2/?output_format=md) The topic ‘Elementor with OceanWP not loading’ is closed to new replies. * ![](https://i0.wp.com/themes.svn.wordpress.org/oceanwp/4.1.6/screenshot.png) * OceanWP * [Support Threads](https://wordpress.org/support/theme/oceanwp/) * [Active Topics](https://wordpress.org/support/theme/oceanwp/active/) * [Unresolved Topics](https://wordpress.org/support/theme/oceanwp/unresolved/) * [Reviews](https://wordpress.org/support/theme/oceanwp/reviews/) ## Tags * [Elementor not loading](https://wordpress.org/support/topic-tag/elementor-not-loading/) * 17 replies * 2 participants * Last reply from: [Abhishek](https://wordpress.org/support/users/abhikr781/) * Last activity: [5 years, 1 month ago](https://wordpress.org/support/topic/elementor-with-oceanwp-not-loading/page/2/#post-14401470) * Status: not resolved