Elementor – Unable to load Product by category on product grid

  • Resolved mng1354

    (@mng1354)


    1 year, 7 months ago

    Elementor – Unable to load Product by category on product grid

    As you can see on image wherever i type for categyry that i have nothing shows, and write more than 2 characters
    https://ibb.co/R6sH6PH

    It doesn’t give me the option to choose a category from which to load my products at all
    I have an active Audio Products category
    but when I type it doesn’t display at all as if I don’t have any categories

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Rica

    (@ricav)

    1 year, 7 months ago

    Hi @mng1354,

    I am not sure I understood your issue correcly. Could you elaborate on the issue with some screenshots or even a screencast? https://www.loom.com/

    I’d also suggest to try out safe mode.Go to Elementor > tools , choose “enable” to the Safe Mode setting, and click save changes.

    “Safe Mode” is a safe environment that isolates Elementor and WordPress from all themes and plugins, it helps multiple users solve issues like this.

    Read about the feature here: https://elementor.com/help/what-is-safe-mode/

    If it did help, then there is a plugin/theme conflict that causes this issue, try to deactivate all plugins and turn them one by one till you find the culprit.

    Hope it helps.

    Thread Starter mng1354

    (@mng1354)

    1 year, 7 months ago

    Hello in safe mod this isnt work at all because it’s product grid and is not active in this mode
    i want to select products by category in product grid in the page
    but elementor is unable to show my categories in some reason

    Thread Starter mng1354

    (@mng1354)

    1 year, 7 months ago

    Please help this is another screenshot

    https://ibb.co/WPvvTCC

    to select product grid by categories but i cant because nothing showing on

    Joel

    (@joelsm)

    1 year, 7 months ago

    Hello,

    Thank you for reaching out. The version of WooCoomerce related products are available for our Elementor Pro plugin. If you’re utilizing Elementor Pro, please use our dedicated Pro support.

    To expedite assistance, kindly connect with us through your ‘My Elementor‘ account, and we’ll prioritize resolving your concern swiftly.

    Please note that as per WordPress.org guidelines, commercial product support isn’t provided on this platform.

    I appreciate your understanding.

    We are wishing you a pleasant day ahead.

    Kind Regards,

Viewing 4 replies - 1 through 4 (of 4 total)

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