Title: Elementor Theme Builder JSON Error
Last modified: April 17, 2025
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# Elementor Theme Builder JSON Error
* Resolved [levantleather](https://wordpress.org/support/users/levantleather/)
* (@levantleather)
* [12 months ago](https://wordpress.org/support/topic/elementor-theme-builder-json-error-3/)
* Dear Elementor Support Team,
* I hope you’re doing well.
* I’m currently experiencing a technical issue while using Elementor and Elementor
Pro with the XStore theme (by 8Theme). Whenever I attempt to use the Theme Builder
or try to edit/insert any template, I encounter the following error message:
* **Elementor Theme Builder Error:`Error: Unexpected token ‘<‘, “
”… is
not valid JSON`
* Due to this error, I’m unable to edit or insert any templates via the Theme Builder.
I reached out to the XStore (8Theme) support team regarding this issue. After
reviewing it, they informed me that the error appears to originate from Elementor’s
plugin files. Below is a summary of their response:
* > _“We have thoroughly reviewed the issue; however, it appears that the error
> originates from the Elementor plugin files. Unfortunately, we are unable to
> provide a direct solution in this case.
> As a workaround, we recommend using
> the table layout, which allows you to modify, create, or remove any templates
> built with Elementor. Additionally, we suggest waiting for a short period and
> then checking again, as such issues can sometimes be caused by WordPress caching
> requests from plugins.Also, you can think about submitting a support request
> through the official Elementor support forum.”
* I’ve tried the suggested workarounds, including clearing the cache, but the issue
persists. This issue is blocking my ability to work, and all my projects are
currently on hold because of it.
* **Could you please let me know how soon this issue can be resolved?** I would
really appreciate your assistance in identifying the root cause and helping me
with a solution.
* Best regards,
- This topic was modified 12 months ago by [levantleather](https://wordpress.org/support/users/levantleather/).
Viewing 1 replies (of 1 total)
* Plugin Support [Rica](https://wordpress.org/support/users/ricav/)
* (@ricav)
* [11 months, 3 weeks ago](https://wordpress.org/support/topic/elementor-theme-builder-json-error-3/#post-18428736)
* Hi [@levantleather](https://wordpress.org/support/users/levantleather/),
* Hi,Since you are an Elementor Pro user, you can open a support ticket at [my.elementor.com](https://my.elementor.com/)
ref: [https://elementor.com/help/how-to-submit-a-support-ticket/](https://elementor.com/help/how-to-submit-a-support-ticket/)
* I’d also suggest you check out Elementor Community Group on Facebook. We have
created it to connect Elementor users together and share knowledge, [Global Elementor Community](https://www.facebook.com/groups/Elementors).
* [WordPress.org](https://wordpress.org/) rules state that commercial products
are not supported here.
* Kind regards,
Viewing 1 replies (of 1 total)
The topic ‘Elementor Theme Builder JSON Error’ is closed to new replies.
* 
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* 1 reply
* 2 participants
* Last reply from: [Rica](https://wordpress.org/support/users/ricav/)
* Last activity: [11 months, 3 weeks ago](https://wordpress.org/support/topic/elementor-theme-builder-json-error-3/#post-18428736)
* Status: resolved