Support » Plugin: Elementor Page Builder » Elementor Pro support hasn’t responded to me for a while now. Anyone else?

  • Resolved natip100

    (@natip100)


    Has anyone else had this issue? I put in a support ticket on 03/10/2020 at like 1:30 a.m. I didn’t even receive some sort of confirmation email. I submitted a second ticket on 03/10/2020 around 4:00 p.m. asking what’s up and didn’t receive any confirmation email for that either. It’s now 9:23 a.m. (PDT -0700) and I still have not heard back. I checked and verified that my email on my Elementor Pro account details is correct, I checked my junk box, and made sure I was getting emails from others. I am all good with that.

    Elementor claims on their website to have “24/7 support” lmao, I can’t even with that claim. As far as I can tell, there is no way to contact them in any way besides submitting a help ticket. Has anyone else experienced such support blackout with them? Is their support down right now or something? Has their quality of service dropped recently?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support davidr90

    (@davidr90)

    Hi,

    We are sorry for your inconvenience.

    Our support usually replies within 24 hours, you should have received a reply by now.

    I’m afraid, commercial products are not supported in these forums, so if you have any further questions regarding Elementor Pro, you can contact our support via my.elementor.com
    and we will be glad to assist you as soon as possible.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well.

    As the author is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 2 replies - 1 through 2 (of 2 total)
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