Title: Elementor plugin crashed site
Last modified: May 7, 2026

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# Elementor plugin crashed site

 *  [wcave](https://wordpress.org/support/users/wcave/)
 * (@wcave)
 * [1 week, 3 days ago](https://wordpress.org/support/topic/elementor-plugin-crashed-site/)
 * I was trying to update our plugins and Elementor was part of it and when I ran
   the update I get the following error:
 * There has been a critical error on this website. Please check your site admin
   email inbox for instructions. If you continue to have problems, please try the
   [support forums](https://wordpress.org/support/forums/).
 * [Learn more about troubleshooting WordPress.](https://wordpress.org/documentation/article/faq-troubleshooting/)
 * The site is down and I when I get the recovery link and log in I get the same
   error and cannot log into WordPress to disable the plugin
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Felementor-plugin-crashed-site%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 8 replies - 1 through 8 (of 8 total)

 *  [Rachid](https://wordpress.org/support/users/tartamata/)
 * (@tartamata)
 * [1 week, 3 days ago](https://wordpress.org/support/topic/elementor-plugin-crashed-site/#post-18902093)
 * Start by renaming the Elementor plugin folder via FTP, this will deactivate it
   and allow you to access wp-admin again. Once you’re back in, you can reinstall
   Elementor from the dashboard.
   If the issue continues, rename the entire plugins
   folder to rule out a plugin conflict, then reactivate plugins one by one to find
   the cause.
 *  Thread Starter [wcave](https://wordpress.org/support/users/wcave/)
 * (@wcave)
 * [1 week, 3 days ago](https://wordpress.org/support/topic/elementor-plugin-crashed-site/#post-18902095)
 * What is the path to access via FTP?
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [1 week, 3 days ago](https://wordpress.org/support/topic/elementor-plugin-crashed-site/#post-18902105)
 * Or use the file manager app in your *hosting control panel*.
 *  [Rachid](https://wordpress.org/support/users/tartamata/)
 * (@tartamata)
 * [1 week, 3 days ago](https://wordpress.org/support/topic/elementor-plugin-crashed-site/#post-18902114)
 * Go to this path: `public_html/wp-content/plugins/`
   Inside that folder you’ll 
   find `elementor` and possibly `elementor-pro`. Rename it there.
 *  Thread Starter [wcave](https://wordpress.org/support/users/wcave/)
 * (@wcave)
 * [1 week, 3 days ago](https://wordpress.org/support/topic/elementor-plugin-crashed-site/#post-18902115)
 * How do I access the “hosting control panel”?
 *  Thread Starter [wcave](https://wordpress.org/support/users/wcave/)
 * (@wcave)
 * [1 week, 3 days ago](https://wordpress.org/support/topic/elementor-plugin-crashed-site/#post-18902125)
 * I am trying to access public_html/wp-content/plugins/ but that will not go anywhere.
   I understand what you trying to have me do but I am unsure of how to get there.
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [1 week, 3 days ago](https://wordpress.org/support/topic/elementor-plugin-crashed-site/#post-18902126)
 * “How do I access the “hosting control panel”?” Please contact your host.
 *  [Rachid](https://wordpress.org/support/users/tartamata/)
 * (@tartamata)
 * [1 week, 3 days ago](https://wordpress.org/support/topic/elementor-plugin-crashed-site/#post-18902221)
 * _`How do I access the “hosting control panel”?`
   [https://mclinc.org/cpanel](https://mclinc.org/cpanel)
    -  This reply was modified 1 week, 3 days ago by [Rachid](https://wordpress.org/support/users/tartamata/).

Viewing 8 replies - 1 through 8 (of 8 total)

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to reply to this topic.

## Tags

 * [Elementor plugin](https://wordpress.org/support/topic-tag/elementor-plugin/)
 * [site down](https://wordpress.org/support/topic-tag/site-down/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 8 replies
 * 3 participants
 * Last reply from: [Rachid](https://wordpress.org/support/users/tartamata/)
 * Last activity: [1 week, 3 days ago](https://wordpress.org/support/topic/elementor-plugin-crashed-site/#post-18902221)
 * Status: not resolved

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