Support » Theme: OceanWP » Elementor not working with OceanWP

  • Dear OceanWP Suport,
    After updating all the plugins and themes and enabling each plugin in troubleshooting mode, I have determined that Elementor will not work with Ocean WP Theme – although it worked fine a few months ago.

    Elementor does not load and gives a white screen even in SAFE mode. This means I cannot edit pages unless I use the WordPress editor.

    All is well when I switch back to the Twenty Twenty theme. I have deleted and reinstalled OceanWP but the problem remains.

    OceanWP Version: 2.1.1
    Version 3.3.0

    Please advise. Thank you.

    Brian

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Would you be so kind and go to Elementor > System Info and share the report with us so that we can take a look.?

    Thread Starter vivkiaustralia

    (@vivkiaustralia)

    Dear Abhishek,
    Here is my system info.

    Here are other problems with OceanWP which are solved by using Twenty Twenty.

    Jetpack Dashboard does not display properly when I click My Plan. Error is as follows:
    Jetpack encountered an error and was unable to display the Dashboard. Please try refreshing the page.

    WooCommerce IOS app will not connect to my account. I have been trying to sort this one out for days with both WooCommerce and Crazy Domains (hosting service). The problem is the OceanWP theme.

    If I select Twenty Twenty, the app connects. When I go back to OceanWP, the connection fails.

    Thank you for the quick response.

    == Server Environment ==
    	Operating System: Linux
    	Software: Apache
    	MySQL version: MariaDB Server v10.3.28
    	PHP Version: 7.4.16
    	PHP Max Input Vars: 1000
    	PHP Max Post Size: 8M
    	GD Installed: Yes
    	ZIP Installed: Yes
    	Write Permissions: All right
    	Elementor Library: Connected
    
    == WordPress Environment ==
    	Version: 5.7.2
    	Site URL: https://www.vivki.com.au
    	Home URL: https://www.vivki.com.au
    	WP Multisite: No
    	Max Upload Size: 2 MB
    	Memory limit: 256M
    	Permalink Structure: /%year%/%monthnum%/%postname%/
    	Language: en-AU
    	Timezone: Australia/Brisbane
    	Debug Mode: Inactive
    
    == Theme ==
    	Name: OceanWP
    	Version: 2.1.1
    	Author: Nick
    	Child Theme: No
    
    == User ==
    	Role: administrator
    	WP Profile lang: en_AU
    	User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36
    
    == Active Plugins ==
    	Codisto Channel Cloud
    		Version: 1.3.61
    		Author: Codisto
    
    	Creative Mail by Constant Contact
    		Version: 1.4.0
    		Author: Constant Contact
    
    	Elementor
    		Version: 3.3.0
    		Author: Elementor.com
    
    	EnvoThemes Demo Import
    		Version: 1.1.2
    		Author: EnvoThemes
    
    	Facebook for WooCommerce
    		Version: 2.6.1
    		Author: Facebook
    
    	Google Ads & Marketing by Kliken
    		Version: 1.0.7
    		Author: Kliken
    
    	Health Check & Troubleshooting
    		Version: 1.4.5
    		Author: The WordPress.org community
    
    	ImageMagick Engine
    		Version: 1.6.5
    		Author: Orangelab
    
    	Insert Headers and Footers
    		Version: 1.6.0
    		Author: WPBeginner
    
    	Jetpack
    		Version: 9.9
    		Author: Automattic
    
    	Leadpages Connector
    		Version: 2.3.13
    		Author: Leadpages
    
    	Limit Login Attempts Reloaded
    		Version: 2.22.1
    		Author: Limit Login Attempts Reloaded
    
    	MailChimp Forms by MailMunch
    		Version: 3.1.4
    		Author: MailMunch
    
    	Mailchimp for WooCommerce
    		Version: 2.5.1
    		Author: Mailchimp
    
    	Ocean Extra
    		Version: 1.7.7
    		Author: OceanWP
    
    	Orbit Fox Companion
    		Version: 2.10.6
    		Author: Themeisle
    
    	PixelYourSite
    		Version: 8.2.5
    		Author: PixelYourSite
    
    	PixelYourSite Pinterest
    		Version: 3.1.3
    		Author: PixelYourSite
    
    	REST XMLRPC Data Checker
    		Version: 1.3.2
    		Author: Enrico Sorcinelli
    
    	Widget Options
    		Version: 3.7.8
    		Author: Widget Options Team
    
    	WooCommerce
    		Version: 5.5.1
    		Author: Automattic
    
    	WooCommerce Amazon Fulfillment
    		Version: 3.3.8
    		Author: Never Settle
    
    	WooCommerce Blocks
    		Version: 5.5.1
    		Author: Automattic
    
    	WooCommerce Payments
    		Version: 2.7.0
    		Author: Automattic
    
    	WooCommerce Shipping & Tax
    		Version: 1.25.17
    		Author: WooCommerce
    
    	WPForms Lite
    		Version: 1.6.7.3
    		Author: WPForms
    
    	Yoast SEO
    		Version: 16.7
    		Author: Team Yoast
    
    == Must-Use Plugins ==
    	Health Check Troubleshooting Mode
    		Version: 1.7.2
    		Author: 
    
    	installatron_hide_status_test.php
    		Version: 
    		Author: 
    
    == Elementor - Compatibility Tag ==
    	
    
    == Elements Usage ==
    	
    	wp-post : 
    		button : 3
    		divider : 3
    		google_maps : 1
    		heading : -1
    		icon : 4
    		icon-box : 3
    		icon-list : 2
    		image : 1
    		image-carousel : 1
    		social-icons : 1
    		spacer : 1
    		tabs : 2
    		text-editor : 4
    	wp-page : 10
    		html : 1
    		text-editor : 1
    
    == Log ==
    	
    Log: showing 20 of 292020-09-12 17:29:23 [info] Elementor/Upgrades - _v_3_0_0_move_default_typography_to_kit Finished 
    2020-09-12 17:29:23 [info] Elementor/Upgrades - _v_3_0_5_re_move_space_between_widgets_to_kit Start  
    2020-09-12 17:29:23 [info] Elementor/Upgrades - _v_3_0_5_re_move_space_between_widgets_to_kit Finished 
    2020-09-12 17:29:23 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '2.9.8',
      'to' => '3.0.7',
    )]
    2020-09-16 15:56:58 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.0.7',
      'to' => '3.0.8.1',
    )]
    2020-09-21 10:03:44 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.0.8.1',
      'to' => '3.0.9',
    )]
    2020-09-24 14:36:03 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.0.9',
      'to' => '3.0.10',
    )]
    2020-10-01 17:29:15 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.0.10',
      'to' => '3.0.11',
    )]
    2020-10-23 14:20:55 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.0.11',
      'to' => '3.0.12',
    )]
    2020-11-05 11:34:00 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.0.12',
      'to' => '3.0.13',
    )]
    2021-07-07 17:20:56 [info] Elementor data updater process has been queued. [array (
      'plugin' => 'Elementor',
      'from' => '3.0.13',
      'to' => '3.2.5',
    )]
    2021-07-07 17:20:57 [info] elementor::elementor_updater Started 
    2021-07-07 17:20:57 [info] Elementor/Upgrades - _v_3_2_0_migrate_breakpoints_to_new_system Start  
    2021-07-07 17:20:57 [info] Elementor/Upgrades - _v_3_2_0_migrate_breakpoints_to_new_system Finished 
    2021-07-07 17:20:57 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.0.13',
      'to' => '3.2.5',
    )]
    2021-07-07 17:20:59 [info] Elementor data updater process has been queued. [array (
      'plugin' => 'Elementor',
      'from' => '3.0.13',
      'to' => '3.2.5',
    )]
    2021-07-14 04:15:53 [info] elementor::elementor_updater Started 
    2021-07-14 04:15:53 [info] Elementor/Upgrades - _v_3_2_0_migrate_breakpoints_to_new_system Start  
    2021-07-14 04:15:53 [info] Elementor/Upgrades - _v_3_2_0_migrate_breakpoints_to_new_system Finished 
    2021-07-14 04:15:53 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.2.5',
      'to' => '3.3.0',
    )]
    
    PHP: showing 2 of 2PHP: 2020-09-17 17:11:58 [notice X 11][/home/vivkicom/public_html/wp-content/plugins/elementor/includes/managers/image.php::86] Trying to access array offset on value of type bool [array (
      'trace' => '
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ',
    )]
    PHP: 2021-07-15 16:48:18 [notice X 5][/home/vivkicom/public_html/wp-content/plugins/elementor/modules/usage/module.php::78] Undefined index: publish [array (
      'trace' => '
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ',
    )]
    
    JS: showing 1 of 1JS: 2020-09-21 00:01:56 [error X 1][http://www.vivki.com.au/wp-content/plugins/elementor/assets/js/editor.min.js?ver=3.0.8.1:2:230282] Blocked a frame with origin \"http://www.vivki.com.au\" from accessing a cross-origin frame.
    Abhishek

    (@abhikr781)

    Hello,

    It seems the plugin conflict issue. Try to disable all the nonocean plugins except woocommerce and check if it is working or not. If yes, enable the one-by-one plugin, and refresh the page after enabling each plugin, to check the conflict issue.

Viewing 3 replies - 1 through 3 (of 3 total)
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