• Dear OceanWP Suport,
    After updating all the plugins and themes and enabling each plugin in troubleshooting mode, I have determined that Elementor will not work with Ocean WP Theme – although it worked fine a few months ago.

    Elementor does not load and gives a white screen even in SAFE mode. This means I cannot edit pages unless I use the WordPress editor.

    All is well when I switch back to the Twenty Twenty theme. I have deleted and reinstalled OceanWP but the problem remains.

    OceanWP Version: 2.1.1
    Version 3.3.0

    Please advise. Thank you.

    Brian

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Would you be so kind and go to Elementor > System Info and share the report with us so that we can take a look.?

    Thread Starter vivkiaustralia

    (@vivkiaustralia)

    Dear Abhishek,
    Here is my system info.

    Here are other problems with OceanWP which are solved by using Twenty Twenty.

    Jetpack Dashboard does not display properly when I click My Plan. Error is as follows:
    Jetpack encountered an error and was unable to display the Dashboard. Please try refreshing the page.

    WooCommerce IOS app will not connect to my account. I have been trying to sort this one out for days with both WooCommerce and Crazy Domains (hosting service). The problem is the OceanWP theme.

    If I select Twenty Twenty, the app connects. When I go back to OceanWP, the connection fails.

    Thank you for the quick response.

    == Server Environment ==
    	Operating System: Linux
    	Software: Apache
    	MySQL version: MariaDB Server v10.3.28
    	PHP Version: 7.4.16
    	PHP Max Input Vars: 1000
    	PHP Max Post Size: 8M
    	GD Installed: Yes
    	ZIP Installed: Yes
    	Write Permissions: All right
    	Elementor Library: Connected
    
    == WordPress Environment ==
    	Version: 5.7.2
    	Site URL: https://www.vivki.com.au
    	Home URL: https://www.vivki.com.au
    	WP Multisite: No
    	Max Upload Size: 2 MB
    	Memory limit: 256M
    	Permalink Structure: /%year%/%monthnum%/%postname%/
    	Language: en-AU
    	Timezone: Australia/Brisbane
    	Debug Mode: Inactive
    
    == Theme ==
    	Name: OceanWP
    	Version: 2.1.1
    	Author: Nick
    	Child Theme: No
    
    == User ==
    	Role: administrator
    	WP Profile lang: en_AU
    	User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36
    
    == Active Plugins ==
    	Codisto Channel Cloud
    		Version: 1.3.61
    		Author: Codisto
    
    	Creative Mail by Constant Contact
    		Version: 1.4.0
    		Author: Constant Contact
    
    	Elementor
    		Version: 3.3.0
    		Author: Elementor.com
    
    	EnvoThemes Demo Import
    		Version: 1.1.2
    		Author: EnvoThemes
    
    	Facebook for WooCommerce
    		Version: 2.6.1
    		Author: Facebook
    
    	Google Ads & Marketing by Kliken
    		Version: 1.0.7
    		Author: Kliken
    
    	Health Check & Troubleshooting
    		Version: 1.4.5
    		Author: The WordPress.org community
    
    	ImageMagick Engine
    		Version: 1.6.5
    		Author: Orangelab
    
    	Insert Headers and Footers
    		Version: 1.6.0
    		Author: WPBeginner
    
    	Jetpack
    		Version: 9.9
    		Author: Automattic
    
    	Leadpages Connector
    		Version: 2.3.13
    		Author: Leadpages
    
    	Limit Login Attempts Reloaded
    		Version: 2.22.1
    		Author: Limit Login Attempts Reloaded
    
    	MailChimp Forms by MailMunch
    		Version: 3.1.4
    		Author: MailMunch
    
    	Mailchimp for WooCommerce
    		Version: 2.5.1
    		Author: Mailchimp
    
    	Ocean Extra
    		Version: 1.7.7
    		Author: OceanWP
    
    	Orbit Fox Companion
    		Version: 2.10.6
    		Author: Themeisle
    
    	PixelYourSite
    		Version: 8.2.5
    		Author: PixelYourSite
    
    	PixelYourSite Pinterest
    		Version: 3.1.3
    		Author: PixelYourSite
    
    	REST XMLRPC Data Checker
    		Version: 1.3.2
    		Author: Enrico Sorcinelli
    
    	Widget Options
    		Version: 3.7.8
    		Author: Widget Options Team
    
    	WooCommerce
    		Version: 5.5.1
    		Author: Automattic
    
    	WooCommerce Amazon Fulfillment
    		Version: 3.3.8
    		Author: Never Settle
    
    	WooCommerce Blocks
    		Version: 5.5.1
    		Author: Automattic
    
    	WooCommerce Payments
    		Version: 2.7.0
    		Author: Automattic
    
    	WooCommerce Shipping & Tax
    		Version: 1.25.17
    		Author: WooCommerce
    
    	WPForms Lite
    		Version: 1.6.7.3
    		Author: WPForms
    
    	Yoast SEO
    		Version: 16.7
    		Author: Team Yoast
    
    == Must-Use Plugins ==
    	Health Check Troubleshooting Mode
    		Version: 1.7.2
    		Author: 
    
    	installatron_hide_status_test.php
    		Version: 
    		Author: 
    
    == Elementor - Compatibility Tag ==
    	
    
    == Elements Usage ==
    	
    	wp-post : 
    		button : 3
    		divider : 3
    		google_maps : 1
    		heading : -1
    		icon : 4
    		icon-box : 3
    		icon-list : 2
    		image : 1
    		image-carousel : 1
    		social-icons : 1
    		spacer : 1
    		tabs : 2
    		text-editor : 4
    	wp-page : 10
    		html : 1
    		text-editor : 1
    
    == Log ==
    	
    Log: showing 20 of 292020-09-12 17:29:23 [info] Elementor/Upgrades - _v_3_0_0_move_default_typography_to_kit Finished 
    2020-09-12 17:29:23 [info] Elementor/Upgrades - _v_3_0_5_re_move_space_between_widgets_to_kit Start  
    2020-09-12 17:29:23 [info] Elementor/Upgrades - _v_3_0_5_re_move_space_between_widgets_to_kit Finished 
    2020-09-12 17:29:23 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '2.9.8',
      'to' => '3.0.7',
    )]
    2020-09-16 15:56:58 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.0.7',
      'to' => '3.0.8.1',
    )]
    2020-09-21 10:03:44 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.0.8.1',
      'to' => '3.0.9',
    )]
    2020-09-24 14:36:03 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.0.9',
      'to' => '3.0.10',
    )]
    2020-10-01 17:29:15 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.0.10',
      'to' => '3.0.11',
    )]
    2020-10-23 14:20:55 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.0.11',
      'to' => '3.0.12',
    )]
    2020-11-05 11:34:00 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.0.12',
      'to' => '3.0.13',
    )]
    2021-07-07 17:20:56 [info] Elementor data updater process has been queued. [array (
      'plugin' => 'Elementor',
      'from' => '3.0.13',
      'to' => '3.2.5',
    )]
    2021-07-07 17:20:57 [info] elementor::elementor_updater Started 
    2021-07-07 17:20:57 [info] Elementor/Upgrades - _v_3_2_0_migrate_breakpoints_to_new_system Start  
    2021-07-07 17:20:57 [info] Elementor/Upgrades - _v_3_2_0_migrate_breakpoints_to_new_system Finished 
    2021-07-07 17:20:57 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.0.13',
      'to' => '3.2.5',
    )]
    2021-07-07 17:20:59 [info] Elementor data updater process has been queued. [array (
      'plugin' => 'Elementor',
      'from' => '3.0.13',
      'to' => '3.2.5',
    )]
    2021-07-14 04:15:53 [info] elementor::elementor_updater Started 
    2021-07-14 04:15:53 [info] Elementor/Upgrades - _v_3_2_0_migrate_breakpoints_to_new_system Start  
    2021-07-14 04:15:53 [info] Elementor/Upgrades - _v_3_2_0_migrate_breakpoints_to_new_system Finished 
    2021-07-14 04:15:53 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.2.5',
      'to' => '3.3.0',
    )]
    
    PHP: showing 2 of 2PHP: 2020-09-17 17:11:58 [notice X 11][/home/vivkicom/public_html/wp-content/plugins/elementor/includes/managers/image.php::86] Trying to access array offset on value of type bool [array (
      'trace' => '
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ',
    )]
    PHP: 2021-07-15 16:48:18 [notice X 5][/home/vivkicom/public_html/wp-content/plugins/elementor/modules/usage/module.php::78] Undefined index: publish [array (
      'trace' => '
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ',
    )]
    
    JS: showing 1 of 1JS: 2020-09-21 00:01:56 [error X 1][http://www.vivki.com.au/wp-content/plugins/elementor/assets/js/editor.min.js?ver=3.0.8.1:2:230282] Blocked a frame with origin \"http://www.vivki.com.au\" from accessing a cross-origin frame.

    Hello,

    It seems the plugin conflict issue. Try to disable all the nonocean plugins except woocommerce and check if it is working or not. If yes, enable the one-by-one plugin, and refresh the page after enabling each plugin, to check the conflict issue.

Viewing 3 replies - 1 through 3 (of 3 total)
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