Support » Theme: Hestia » ELEMENTOR not working with Hestia

  • Resolved flow92

    (@flow92)


    Hello,

    I installed Hestia and when I install a demo it looks great on front.
    Nevertheless, when I want to edit a page with ELEMENTOR, it’s not working (on Chrome and Mozilla). The screen stay in progress (loading)… but no way to see the Elementor editor working.

    I try to use Elementor through each demo but it works with no one.

    Can you please help me on that?

    Please find my System Informations:

    == Server Environment ==
    Operating System: Linux
    Software: Apache
    MySQL version: MySQL Community Server (GPL) v5.6.42
    PHP Version: 7.2.14
    PHP Max Input Vars: 16000
    PHP Max Post Size: 130M
    GD Installed: Yes
    ZIP Installed: Yes
    Write Permissions: All right
    Elementor Library: Connected

    == WordPress Environment ==
    Version: 5.1.1
    Site URL: https://website.org
    Home URL: https://website.org
    WP Multisite: No
    Max Upload Size: 128 MB
    Memory limit: 512M
    Permalink Structure: /%postname%/
    Language: fr-FR
    Timezone: Europe/Paris
    Debug Mode: Inactive

    == Theme ==
    Name: Hestia
    Version: 2.4.0
    Author: ThemeIsle
    Child Theme: No

    == User ==
    Role: administrator
    WP Profile lang: fr_FR
    User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.86 Safari/537.36

    == Active Plugins ==
    Elementor
    Version: 2.5.10
    Author: Elementor.com

    Orbit Fox Companion
    Version: 2.7.5
    Author: Themeisle

    WPForms Lite
    Version: 1.5.1.3
    Author: WPForms

    == Log ==
    :
    JS: showing 4 of 4JS: 2019-03-28 22:30:29 [error X 51][https://website.org/wp-content/plugins/elementor/assets/js/editor.min.js?ver=2.5.10:2:84160] Blocked a frame with origin \”https://website.org\” from accessing a cross-origin frame.
    JS: 2019-03-28 22:31:24 [error X 4][https://website.org/wp-content/plugins/elementor/assets/js/editor.min.js?ver=2.5.10:2:83373] Cannot set property \’controls\’ of undefined
    JS: 2019-03-29 10:36:04 [error X 2][https://website.org/wp-content/plugins/elementor/assets/js/editor.min.js?ver=2.5.10:2:83363] Unable to set property \’controls\’ of undefined or null reference
    JS: 2019-03-29 14:47:37 [error X 3][https://website.org/wp-content/plugins/elementor/assets/js/editor.min.js?ver=2.5.10:2:73101] Cannot read property \’currentView\’ of undefined

    • This topic was modified 1 year, 7 months ago by flow92.
    • This topic was modified 1 year, 7 months ago by flow92.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Hello,

    Please also ensure to use the latest version of the theme.

    It’s also recommended testing for a plugin conflict by deactivating all the third party plugins on your site, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can specify which one by reactivating them one at a time. 

    Here’s also the documentation of the theme:

    https://docs.themeisle.com/article/753-hestia-doc

    Thank you!

    Hi @flow92,

    There seem to be some errors with Elementor. Can you please check this doc https://docs.elementor.com/article/184-cant-edit-with-elementor for that?
    This part can help you:
    The gray page can be also due to X frame restrictions and Cross-origin issues. You can see if it is the issue by checking the error messages of your browser console (to do it, click right on your mouse, select “inspect” and then “console”. Error messages are written in red). In this case, you will have to change the X-Frame-Options from DENY to SAMEORIGIN. This has to be solved by your hosting company.

    Let me know if you manage to do this.

    Regards,
    Rodica

Viewing 2 replies - 1 through 2 (of 2 total)
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