Support » Plugin: Elementor Page Builder » Elementor Newletter Subscription Form Null Error (MailChimp)

  • Resolved pubhd

    (@pubhd)


    Dear Elementor Team,
    Over the last three weeks, I have been experiencing difficulty with the Elementor Newsletter Widget (allowing a MailChimp subscription integration). Whenever an email address is submitted into the newsletter form, a Null notification is received and the email fails to be added to the corresponding MailChimp list. I have checked the MailChimp access key and list ID multiple times, to no available. Any help on resolving this issue would be greatly appreciated. (Links to system info and screenshots attached below).
    Kind Regards,
    Dylan

    https://imgur.com/VWVIQPR
    https://pastebin.com/A5W9TiNU

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • cavalierlife

    (@cavalierlife)

    This happens when you use the same email address to test your contact form more than once and also when the email address is deleted and not properly unsubscribed.

    Please try a different email address that has never been subscribed to test this.

    pubhd

    (@pubhd)

    Hi @cavalierlife, I have already tried this test with multiple β€˜new’ emails, also I tried unsubscribing existing MailChimp emails and resubscribing to no avail, the same issue still occurs.

    cavalierlife

    (@cavalierlife)

    Since you are using Pro, you’ll need to open a support ticket at my.elementor.com. WordPress.org rules state that commercial products are not supported here.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Good reply. πŸ˜‰

    For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well.

    As the author is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @pubhd Are you using Elementor Pro? Your system info link shows you are using this too.

    https://wordpress.org/plugins/premium-addons-for-elementor/

    Which is the worst possible name in these forums for a plugin.

Viewing 5 replies - 1 through 5 (of 5 total)
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