Elementor is not loading in test environment

Resolved

(@dunesstreet)

Hello everyone, I have recently purchased a WordPress hosting at Strato. With the help of the Elementor plugin I wanted to build my site in the test environment first. Unfortunately, I found that the Elementor plugin does not load in the test environment. I get the error message “No editing possible?” and should activate the safe mode. However, enabling Safe Mode doesn’t help and neither do all the other troubleshooting steps from the Elementor Troubleshooting page. In production mode, Elementor works fine. Have you had similar experiences and do you have a solution?

Link Test Environment:
http://511276814.swh.strato-hosting.eu/STRATO-apps/wordpress_01/clone/

Report:


### wp-core ###

version: 5.9.1
site_language: de_DE
user_language: de_DE
timezone: +00:00
permalink: /%category%/%postname%/
https_status: false
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 1
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /mnt/web510/e0/14/511276814/htdocs/STRATO-apps/wordpress_01/app
wordpress_size: 50,21 MB (52651303 bytes)
uploads_path: /mnt/web510/e0/14/511276814/htdocs/STRATO-apps/wordpress_01/app/wp-content/uploads
uploads_size: 946,00 B (946 bytes)
themes_path: /mnt/web510/e0/14/511276814/htdocs/STRATO-apps/wordpress_01/app/wp-content/themes
themes_size: 30,99 MB (32492736 bytes)
plugins_path: /mnt/web510/e0/14/511276814/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins
plugins_size: 47,46 MB (49767402 bytes)
database_size: 2,09 MB (2195456 bytes)
total_size: 130,76 MB (137107843 bytes)

### wp-active-theme ###

name: OceanWP (oceanwp)
version: 3.1.3
author: OceanWP
author_website: https://oceanwp.org/about-me/
parent_theme: none
theme_features: core-block-patterns, widgets-block-editor, align-wide, wp-block-styles, responsive-embeds, editor-styles, editor-style, menus, post-formats, title-tag, automatic-feed-links, post-thumbnails, custom-header, custom-logo, html5, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, widgets
theme_path: /mnt/web510/e0/14/511276814/htdocs/STRATO-apps/wordpress_01/app/wp-content/themes/oceanwp
auto_update: Aktiviert

### wp-themes-inactive (4) ###

Twenty Nineteen: version: 2.2, author: WordPress-Team, Automatische Aktualisierungen aktiviert
Twenty Twenty: version: 1.9, author: WordPress-Team, Automatische Aktualisierungen aktiviert
Twenty Twenty-One: version: 1.5, author: WordPress-Team, Automatische Aktualisierungen aktiviert
Twenty Twenty-Two: version: 1.0, author: WordPress-Team, Automatische Aktualisierungen aktiviert

### wp-mu-plugins (2) ###

installatron_hide_status_test.php: author: (undefined), version: (undefined)
WordPressSecureMode.php: author: (undefined), version: (undefined)

### wp-plugins-active (3) ###

Elementor: version: 3.5.5, author: Elementor.com, Automatische Aktualisierungen aktiviert
Limit Login Attempts Reloaded: version: 2.23.2, author: Limit Login Attempts Reloaded, Automatische Aktualisierungen aktiviert
Ocean Extra: version: 1.9.3, author: OceanWP, Automatische Aktualisierungen aktiviert

### wp-plugins-inactive (3) ###

Akismet Anti-Spam: version: 4.2.2, author: Automattic, Automatische Aktualisierungen aktiviert
Hello Dolly: version: 1.7.2, author: Matt Mullenweg, Automatische Aktualisierungen aktiviert
Strato Assistant: version: 5.7.0, author: Strato, Automatische Aktualisierungen aktiviert

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1692
imagemagick_version: ImageMagick 6.9.12-10 Q16 x86_64 2021-04-29 https://imagemagick.org
imagick_version: 3.5.1
file_uploads: File uploads is turned off
post_max_size: 128M
upload_max_filesize: 128M
max_effective_size: 128 MB
max_file_uploads: 20
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 4 GB
	imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
	imagick::RESOURCETYPE_FILE: 192
	imagick::RESOURCETYPE_MAP: 4 GB
	imagick::RESOURCETYPE_MEMORY: 2 GB
	imagick::RESOURCETYPE_THREAD: 1
imagemagick_file_formats: 3FR, 3G2, 3GP, A, AAI, AI, APNG, ART, ARW, AVI, AVS, B, BGR, BGRA, BGRO, BMP, BMP2, BMP3, BRF, C, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, FAX, FILE, FITS, FRACTAL, FTP, FTS, G, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, H, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, JNG, JNX, JPE, JPEG, JPG, JPS, JSON, K, K25, KDC, LABEL, M, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, O, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PS, PS2, PS3, PSB, PSD, PTIF, PWP, R, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCREENSHOT, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIDEO, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMV, WPG, X3F, XBM, XC, XCF, XPM, XPS, XV, Y, YCbCr, YCbCrA, YUV
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP
ghostscript_version: not available

### wp-server ###

server_architecture: Linux localhost 3.10.0-1160.36.2.el7.x86_64 #1 SMP Linux localhost 3.10.0-1160.36.2.el7.x86_64 #1 SMP Linux localhost 3.10.0-1160.36.2.el7.x86_64 #1 SMP
httpd_software: Apache/2.4.52 (Unix)
php_version: 7.4.27 64bit
php_sapi: cgi-fcgi
max_input_variables: 4000
time_limit: 240
memory_limit: 512M
max_input_time: 60
upload_max_filesize: 128M
php_post_max_size: 128M
curl_version: 7.80.0 OpenSSL/1.1.1l
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: false

### wp-database ###

extension: mysqli
server_version: 5.7.36-log
client_version: 5.6.45
max_allowed_packet: 67108864
max_connections: 3000

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /mnt/web510/e0/14/511276814/htdocs/STRATO-apps/wordpress_01/app/wp-content
WP_PLUGIN_DIR: /mnt/web510/e0/14/511276814/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Nicht definiert
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

Elementor Team
(@talmo)

2 years, 1 month ago

Hi,

If safe mode is not working, there might be a firewall or a ban from the hosting, server.
Please do contact them and check if they have any firewalls on.

Also, try using a different browser for the editor as it might be a browser or extension conflict.

Viewing 1 replies (of 1 total)

The topic ‘Elementor is not loading in test environment’ is closed to new replies.

Tags