Elementor error

  • Resolved sandeepganjoo

    (@sandeepganjoo)


    1 year, 4 months ago

    i have successfully imported a template to my website every page is working fine on front end but at backend only home page elementor page doesn’t open the website stuck when i open home page i am unable to make changes.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor George

    (@rubeushagrid13)

    1 year, 4 months ago

    Hi sandeepganjoo,

    `Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: royalelementoraddons@gmail.com
    Also, navigate to Tools > Export – choose All Content and click on Download Export File and then send this file to our email – royalelementoraddons@gmail.com as well
    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    Kind regards, George

    brittneyzellner

    (@brittneyzellner)

    1 year, 4 months ago

    I am getting this same issue. The images won’t load and the page throws a loading error in the Elementor editor. I just recently updated to wordpress 6.1. I’ve deactivated every plugin and this only happens when Royal is enabled.

    Plugin Contributor George

    (@rubeushagrid13)

    1 year, 4 months ago

    Hi brittneyzellner,

    Please follow the steps in reponse above.

    P.S don’t forget to provide the support url

    Kind regards,

    George

Viewing 3 replies - 1 through 3 (of 3 total)
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